We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,268 reviews.
Collection not attempted by Courier as planned. Had to waste time to reschedule, my customer unhappy
06/01/14
Excellent - Thank you
06/01/14
no comment
06/01/14
Excellent service helping with my awkward sender, but did wait for ages on hold trying to phone.
06/01/14
Give a morning or afternoon collection & not expect someone to stay in from 8am until 6pm
06/01/14
We would love to but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Never came to collect parcel, no explanation given, no attempt to re arrange collection, poor attempt to find property on original attempt
06/01/14
thank you very much for the service you provided me with, a suggestion would be, if you could give your customers a 2 hrs window slot for pa
06/01/14
offer packaging for items eg bikes
06/01/14
Item was lost in transit, when arrived packaging was all damaged along with the item... I did call Courier with little response!!
06/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Excellent delivery to the Netherlands in 3 days, no complaints
06/01/14
Fantastic news, Thank you very much :-)
no comment
06/01/14
no comment
06/01/14
Great Service
06/01/14
no comment
06/01/14
Well happy, hassle free, will use again.
06/01/14
So far, so good, pick up and deliveries on time, good job!
06/01/14
no comment
06/01/14
It was sent AM new years eve so I didn't expect next day delivery. But I did expect delivery on 02/01 - it was not delivered till 03/01
06/01/14
no comment
06/01/14
Painless process. Parcel force delivering a good service. PM made the whole process easy.
06/01/14
Brilliant news!!
excellent service will use again
06/01/14
fine
06/01/14
Super! As Usual
06/01/14
paid for a next day service, however the parcel did not arrive until the 3rd Jan when rang Courier for details wrong information was given
06/01/14
no comment
06/01/14
Fantastic service. My parcel was collected and delivered, in good condition, exactly as advertised and at a very good price.
06/01/14
Brilliant news and thank you very much :-)
No comment left by this customer.
06/01/14
Very poor service! I sent 10 bottles of body lotion, and I have pack them and they were all broken!
06/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
So impressed with the service and the price! Would highly recommend to anybody :)
06/01/14
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
06/01/14
PM2415394 order has not been collected as planned for 20th December 2013? When will it be rescheduled please?
06/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
06/01/14
We were promised on 2 different days that you'd collect our parcel, but didn't turn up on either day. I'd like the money back
06/01/14
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
No comment left by this customer.
06/01/14
Great service .
06/01/14
Fantastic news, Thank you very much :-)
Would have been very good but wasn't delivered next working day as stated. It got there though just a day late.
06/01/14
Excellent service
06/01/14
great service from parcel monkey now using Parcelforce 24 (City link was unreliable)
06/01/14
No comment left by this customer.
06/01/14
collected on time bary good
06/01/14
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