We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,930 reviews.
Parcel lost and delivered a week late despite instructions not to deliver!
30/12/13
Good quick service
30/12/13
Excellent. Delivery was early on Xmas Eve.Well done
30/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
30/12/13
Easy to book. Parcel picked up as promised and delivered the next day
30/12/13
Collection was not made on the day stated and the communication was not ideal either. Good comms when I eventually did get a response though
30/12/13
Next day service still hasn't arrived. Picked up a week ago!!
30/12/13
Our Response: Tracking shows the following: 27/12/13 08:42 There was no one to receive the goods at the delivery point so a card was left.
No comment left by this customer.
30/12/13
Very quick service thank you
30/12/13
No comment left by this customer.
30/12/13
No comment left by this customer.
30/12/13
I was completely happy with your service and the service I received from Parcelforce and will definitely use both again next time
30/12/13
Fantastic news, Thank you very much :-)
The booking process was very simple and easy to navigate. A very slick service, collected and delivered on time.
30/12/13
perfect
30/12/13
Everything went smoothly with some tricky instructions from us so my experience is 100% positive.
30/12/13
Was a little bit confused about the shipping label process. Did not understand that it would be sent to me via email.
30/12/13
Busy time at xmas, parcel was delivered next day, thankyou
30/12/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
30/12/13
Good Service
30/12/13
Makes it so easy, I didn't know were to start before I heard of Parcel Monkey.
30/12/13
Always great service can't complain
30/12/13
A call centre would help the overall experience. Can't help sorting things out on the phone!!
30/12/13
no comment
29/12/13
Easy to use service, very clear will use again.
29/12/13
Brilliant news!!
no comment
29/12/13
Excellent, well priced service.
29/12/13
Simple Booking, Sit back and not Worry , Spot On
29/12/13
excellent service once again!
29/12/13
excellent service - thanks
29/12/13
Still not been collected. 3 days waiting in :(
29/12/13
Our Response: Tracking for the item in question shows not only was it collected but it was also delivered and signed for by 'CRAWFORD' at 11:26 on Friday 20th December.
Super fast and delivered to Australia in four days- superb!
29/12/13
It's great to see you are so pleased with our own International service :-)
All grand, no problems.
29/12/13
you take more than 48 hours
29/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery over Christmas. Rest assured we will speak to them about this.
The order said collection could be any time during the day. Is this 00:01 to 23:59? More specific times would be helpful.
29/12/13
the parcel was due for delivery on 27th December and has not arrived yet
29/12/13
no comment
29/12/13
no comment
29/12/13
i received my parcel and its in great shape, thank you
29/12/13
Fantastic news, Thank you very much :-)
Need direct customer service. Really bad when you need to resolve something in a hurry. Have to wait for email responses. They take 12 hrs
29/12/13
I was very happy with the delivery. Very quick. The only thing I would ask for is picking up time slots. I cannot nec. stay in the whole day
29/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
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