We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,935 reviews.
no comment
29/12/13
no comment
29/12/13
i received my parcel and its in great shape, thank you
29/12/13
Fantastic news, Thank you very much :-)
Need direct customer service. Really bad when you need to resolve something in a hurry. Have to wait for email responses. They take 12 hrs
29/12/13
I was very happy with the delivery. Very quick. The only thing I would ask for is picking up time slots. I cannot nec. stay in the whole day
29/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
29/12/13
Fast, efficient service especially to deliver Xmas eve. Thank you
29/12/13
Brilliant news and thank you very much :-)
no comment
29/12/13
no comment
29/12/13
Parcel was not collected on the day scheduled therefore causing a delay which ended up being 1 wk late due to Christmas. Paid for 24 hour de
29/12/13
no comment
29/12/13
Another great performance. 100%
29/12/13
So it should have been 5 stars then!! ;-)
the collection on the last three orders have been late and my latest order has not been delivered within the next day criteria????????????
29/12/13
Deliver the parcel and I can give you feedback
29/12/13
Execellent service and very easy to use etc.
29/12/13
Great service with no negatives, fast, proficient and reasonably priced.
29/12/13
no comment
29/12/13
What an excellent service and great value. Only improvement would be if you could allocate time slots within a 2 hour period.
29/12/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Excellent service as usual
29/12/13
The delivery was very slowly, more than 8 days.
29/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery over Christmas. Rest assured we will speak to them about this.
amazing service ..picked up 23rd december delivered on the 24th december WHO ELSE DOES THIS XXXXX
29/12/13
Fantastic news, Thank you very much :-)
Superb service again!
29/12/13
no comment
29/12/13
1st Class delivered next day ( xmas eve ) dropped off at post office really easy good price
29/12/13
No comment left by this customer.
29/12/13
Once again failed to collect parcel.......
29/12/13
Our Response: Tracking shows you were closed when the driver arrived.
No comment left by this customer.
29/12/13
No phone for queries, no info re Xmas working. Collected 24 Dec, not delivered on 27th, awaiting news. No impressed.
29/12/13
Our Response: We have an online ticketing system for queries, full Christmas opening hours on the website and the item you sent was under a 2 day service which means it would not be delivered on the 27th considering Christmas.
everything went perfectly ,even the day before xmas eve. will use again because of service & price.
29/12/13
Collected as arranged Monday 23rd Dec arrived India Thursday 26th Dec. Cheapest found by far, great service.
29/12/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
29/12/13
First time I have used Parcel Monkey, I paid for next day delivery, should have been delivered xmas eve, parcel still not been delivered!!!!
29/12/13
Parcel not collected. Taken by another delivery.Not delivered next day.Still not delivered 6 days.
29/12/13
All went very smoothly,no complaints.
29/12/13
No comment left by this customer.
29/12/13
parcelmonkey/citylink excellent as always
29/12/13
Brilliant news!!
Delivery service was good, shame it arrived with breakages.
29/12/13
Be clearer about collection date and time on line (2 dates mentioned). Also accurate delivery dates at busy times.
29/12/13
No comment left by this customer.
29/12/13
No comment left by this customer.
29/12/13
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