We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,268 reviews.
most satisfied with current service
12/01/14
Although I did state on notes if be out between 1500-1600 and surprise that's when they turned up.
12/01/14
Excellent service
12/01/14
No comment left by this customer.
12/01/14
Very good service. Item collected and delivered on time no brakeages and reasonable price, courteous delivery driver. Thank you.
12/01/14
excellent service
12/01/14
good service
12/01/14
No comment left by this customer.
12/01/14
This service was excellant
12/01/14
Same as always. Good reliable service although your costs are creeping up!
12/01/14
We have not made any adjustments to our City Link prices since Feb 2013.
very happy with service and reasonable cost
12/01/14
No comment left by this customer.
12/01/14
No comment left by this customer.
12/01/14
collected on time, delivered on time good service
12/01/14
I paid for a Monday collection for delivery Tuesday. Collection occurred on the Friday. **** service.
12/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
12/01/14
Perfect
12/01/14
No comment left by this customer.
12/01/14
No complaints - collected and delivered as promised, delivery info updated promptly. Pick up slot would be useful if possible?
12/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Excellent speedy service
12/01/14
I am so pleased I found such an easy to use and cost-effective way of choosing parcel companies and sending parcels.
12/01/14
No comment left by this customer.
12/01/14
I have nothing but praise, ordered Monday, picked up 09.00 Tuesday, delivered Wednesday- NOW THAT IS SERVICE
12/01/14
No comment left by this customer.
12/01/14
Fast, efficient, what more could I ask for
12/01/14
No comment left by this customer.
12/01/14
No comment left by this customer.
12/01/14
no comment
12/01/14
It was very reasonable pricing and very quick delivery thank you so much
11/01/14
A great Service fast easy to use and totally reliable, I would recommend and will use again. Best ****
11/01/14
Thank you David and it's great to see you will be recommending us.
no comment
11/01/14
no comment
11/01/14
no comment
11/01/14
It was a good and a straight transaction pickup was prompt
11/01/14
no comment
11/01/14
The parcel was not delivered for 48 hours instead of the 24 hour delivery paid for.
11/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
no comment
11/01/14
Great service and saved a fortune. Brilliant
11/01/14
Late delivery on two different orders this week!
11/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
no comment
11/01/14
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