We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,928 reviews.
excellent service will use again
06/01/14
fine
06/01/14
Super! As Usual
06/01/14
paid for a next day service, however the parcel did not arrive until the 3rd Jan when rang Courier for details wrong information was given
06/01/14
no comment
06/01/14
Fantastic service. My parcel was collected and delivered, in good condition, exactly as advertised and at a very good price.
06/01/14
Brilliant news and thank you very much :-)
No comment left by this customer.
06/01/14
Very poor service! I sent 10 bottles of body lotion, and I have pack them and they were all broken!
06/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
So impressed with the service and the price! Would highly recommend to anybody :)
06/01/14
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
06/01/14
PM2415394 order has not been collected as planned for 20th December 2013? When will it be rescheduled please?
06/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
06/01/14
We were promised on 2 different days that you'd collect our parcel, but didn't turn up on either day. I'd like the money back
06/01/14
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
No comment left by this customer.
06/01/14
Great service .
06/01/14
Fantastic news, Thank you very much :-)
Would have been very good but wasn't delivered next working day as stated. It got there though just a day late.
06/01/14
Excellent service
06/01/14
great service from parcel monkey now using Parcelforce 24 (City link was unreliable)
06/01/14
No comment left by this customer.
06/01/14
collected on time bary good
06/01/14
Excellent service I do not have any negative comments thank you
06/01/14
Great service. Thanks :)
06/01/14
And a big thank you back for booking with us :-)
you delivered waht you said you would
06/01/14
Really good, cheap and quick!
06/01/14
No comment left by this customer.
06/01/14
you took my booking for th Friday but the courier was unable to deliver that day so we had to rearrange. Courier very helpful
06/01/14
very happy with your service find booking very easy
06/01/14
Brilliant news and thank you very much :-)
No comment left by this customer.
06/01/14
No comment left by this customer.
06/01/14
Happy with service though parcel must have been tossed about quite a bit as wrapped presents inside parcel were torn
06/01/14
No comment left by this customer.
06/01/14
Great work , picked up and delivered on time, will use again
06/01/14
No comment left by this customer.
06/01/14
Excellent service and great value for money.
06/01/14
No comment left by this customer.
06/01/14
Parcel picked up and delivered as advertised - no mess, no fuss - thanks
06/01/14
No comment left by this customer.
06/01/14
I always use parcel monkey and I'm so pleased with the service I recieve. My parcels always arrive safely and in time.
06/01/14
That's great to know, Thanks very much :-)
No comment left by this customer.
06/01/14
No comment left by this customer.
06/01/14
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