We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,797 reviews.
very good service your updates is a bit slow but satisfied.
25/01/14
Sacked the last courier for lack of support, no contact via phone, we'll see how you do when theres a problem, until then I'm happy with PM.
25/01/14
no comment
25/01/14
parcel collected early and delivered next day, great sevice.
25/01/14
No problems at all
25/01/14
Trouble free,excellent job many thanks.
25/01/14
Recipient reported box badly damaged upon receipt. Luckily contents were well protected. Otherwise service was fine.
25/01/14
no comment
25/01/14
Good pick up, pleasant driver, will use again.
25/01/14
no comment
25/01/14
I bought the 'deliver to depot' option but I kept getting reminders about a collection - this was a bit confusing.
25/01/14
excellent service again
25/01/14
The first collection date was not kept. I never received a usable tracking number so could not give it to my eBay buyer or track my parcel.
25/01/14
Our Response: DX Freight are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
easy to set up and collection exactly when stated. have not yet confirmed arrival.
25/01/14
Didn't another courier had to deal directly with couriers as parcel monkey failed to reply to emails I sent, poor service
25/01/14
good & convenient door to door delivery.But it took 4 days instead of 2 as mentioned.
25/01/14
No receipt issued on collection - had to ask for one! Otherwise very happy with service and price.
25/01/14
no comment
25/01/14
no comment
25/01/14
The Parcel was collected and delivered in good time. Very Pleased.
25/01/14
Fantastic news, Thank you very much :-)
This is a great service. Used it a couple of times now and never let me down. Recommend.
25/01/14
Thank you and it's great to see you will be recommending us.
no comment
25/01/14
good
25/01/14
no comment
25/01/14
hi pick up went fine but no notification of delivery
25/01/14
punctual pick up and delivery at competitive price
25/01/14
A fantastic service. Cannot do better. Keep it up. Many Thanks.
25/01/14
We will always try our very best.
Was very impressed overall a quick easy delivery/collection
25/01/14
100% again
25/01/14
no comment
25/01/14
No problem, picked up & delivered as arranged. Nice one!
25/01/14
Picked the parcel up really early which was good and ment no waiting in all day for collection
25/01/14
A very important parcel was not collected on the correct day as failure of collection details were not passed on to carrier. very disappoin
25/01/14
no comment
24/01/14
You have a hidden gem Connie......
24/01/14
Cheers Connie :-)
no comment
24/01/14
no comment
24/01/14
Simple, we were extremely pleased, our customer in the USA received the item in two days! They were thrilled. Thankyou
24/01/14
It's great to see you are so pleased with our own International service :-)
Parcel picked up early and delivered in excellent tiume
24/01/14
Very efficient and straightforward. Would have been good to know an approximate time of day. Otherwise excellent and good value.
24/01/14
