We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,930 reviews.
Very happy with the service. Parcel arrived on time. It would be nice though to have a specified time slot for collection
01/01/14
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
everything went to plan.......good service and I would use it again
01/01/14
The parcel has not been delivered
01/01/14
Our Response: Tracking shows it was signed for by S. Cullaton on 19.12.13 at 09:24
What more can we say. Your service was brilliant. We will certainley use you in the future.
01/01/14
Fantastic news, Thank you very much :-)
no comment
01/01/14
Excellent service. I would definitely use your company again.Thanks
01/01/14
Brilliant news and thank you very much :-)
no comment
01/01/14
Tracking system is poor, some items were showing as in your network yet had been delivered
01/01/14
fantastic service ,very prompt .would definitley reccomend .
01/01/14
Thank you and it's great to see you will be recommending us.
usually my package is delivered to Vietnam in 4 days. this time it took 4 days from collection in SE9 to Reading.
01/01/14
Our Response: You did make the booking on Christmas Eve.
Have always used you...... over anyone else. You appear to always be cheaper and more efficient.
01/01/14
It's great to see you are so pleased with our own International service :-)
no comment
31/12/13
no comment
31/12/13
Excellent service as usual - ease of booking is particularly appreciated
31/12/13
Was picked up on 24/12 but was not delivered until 30/12 should have been delivered on 27/12 as I paid for next day delivery
31/12/13
Our Response: That is not correct over Christmas as goods collected by City Link on Christmas Eve are not trunked overnight and are held in the collection depot. They are then trunked on the 27th to be delivered on the next working day.
No problem. Hassle free. Many thanks
31/12/13
I do not think you could improve, you picked up the item a delivered very quickly,,,,,,,superb
31/12/13
Very efficient
31/12/13
Very easy to use, would recommend to friends
31/12/13
Thank you and it's great to see you will be recommending us.
no comment
31/12/13
Very good service, easy to use and straight forward.
31/12/13
This is excellent. We have used it on a number of occasions and have always had great service.
31/12/13
Brilliant news and thank you very much :-)
no comment
31/12/13
no comment
31/12/13
Just seemed like a long process to send something
31/12/13
my parcel should arive the 27th . it is the 31 and still has not arived to the final destination
31/12/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery. It's to do with the Christmas close down but rest assured we will speak to them about this.
cheap - quick - professional service. Reccomended. A++
31/12/13
Thank you and it's great to see you will be recommending us.
Perfect service - "Did exactly what it says on the tin"
31/12/13
no comment
31/12/13
very happy with your service thank frogge street tyres
31/12/13
An easy and reliable system to use, never failed me .
31/12/13
no comment
31/12/13
Fast and simple process to register the package and print the label off. This is a no brainer service...
31/12/13
original collection date missed but picked up the next working day
31/12/13
Very happy with the service, thank you.
31/12/13
1775134 is the order number, they were collected on the 23rd, and still havn't been delivered.
31/12/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Very easy to organise, got a good rate and my parcel was delivered the next day (in time for Christmas). Very pleased - thank you!
31/12/13
Fantastic news, Thank you very much :-)
The only confusion I had was with where it had been delivered as it said Reading satellite depot.
31/12/13
your driver came to collect the parcel at 6.30 pm. Who is working att his time, we work from 8 am till 5 pm. nobody has been since to collex
31/12/13
Very simple transaction and simple pricing structure, cheers!
31/12/13
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