We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,269 reviews.
Simple, efficient and competitively priced service
03/01/14
Where do I start! No Collection on date booked, Delivered 5 days Late (paid for NEXT DAY!), Poor unhelpful service from representative
03/01/14
VERY GOOD SERVICE BUT A BIT EXPENSIVE
03/01/14
no comment
03/01/14
no comment
03/01/14
Deliver when you say you will not 5 days later
03/01/14
A very efficient and straightforward service
03/01/14
excellent as ever
03/01/14
working out which delivery package was correct was a bit of a challenge, but otherwise all went well.
03/01/14
You were very good as always
03/01/14
no comment
03/01/14
As ever, fast and highly competitive.
03/01/14
Poor cost given by parcel monkey on a follow up parcel quote (UPs three times lower)
03/01/14
Excellent service
03/01/14
The collection by City Link was done by somebody who clearly couldn't read and follow English instructions
03/01/14
Communication was excellent, the courier (city link) turned up on time, the tracking was prompt and informative, !st class all round thanks
03/01/14
Parcel left in porch for collection, taken while out & receipt put through letter box. Great service.
03/01/14
First time I've used this service and will be using weekly now. Wld be nice to have text alert to time of arrival.
03/01/14
Thank you for making your first booking with us and it's great to see you will be coming back again soon :-)
no comment
03/01/14
Wery fast next day delivery. Thank you.
03/01/14
Although parcel was not received by recipient until after christmas, it was not your fault, I rate service & price excellent, thank you.
03/01/14
Prompt collection, quick delivery and great price - can't fault the service!
03/01/14
no comment
03/01/14
Extremly easy to set an account up, very straight forward and efficient in both placing order and pick up. Would use again without doubt.
03/01/14
Fantastic news, Thank you very much :-)
My parents parcels i booked for them didnt get picked on the day we booked, had to wait a whole extra day in- very annoying when need to go
03/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection during the run up to Christmas. Rest assured we will speak to them about this.
Fast delivery, no problems with collection
03/01/14
no comment
03/01/14
no comment
03/01/14
no comment
03/01/14
really good
03/01/14
Fast always - very good!
03/01/14
Thank you very much :-)
Paid for a next day delivery, but it arrived 3 days later. Not happy about that
03/01/14
Our Response: Your item was collected on a Friday and delivered in France on the following Monday. What is wrong with that??
VERY PLEASED WITH THE SERVICE.MY PARCEL ARRIVED IN GREAT TIME.WILL USE PARCEL MONKEY AGAIN.
03/01/14
Fantastic news, Thank you very much :-)
Booking process was easy but you failed to collect parcel on collection date, maybe another cheap unreliable courier?
03/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
the only draw back was not knowing what time the driver would arrive to collect on a week day, but otherwise a very good service
03/01/14
We had a large and heavy parce to return to the supplier and Parcel Monkey was the only company prepared to take it at a reasonable rate.
03/01/14
Fantastic news, Thank you very much :-)
no comment
03/01/14
no comment
03/01/14
Gpod
03/01/14
no comment
02/01/14
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