We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,930 reviews.
No comment left by this customer.
02/01/14
Never turned up on day suppose to waited in for 2 days parcel still hasn't been delivered
02/01/14
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Not a lot to say , easy to use had no problems thanks
02/01/14
Order was supposed to be collected on Friday. No contact of a change. Courier showed up Monday. Fortunately, someone was home.
02/01/14
No comment left by this customer.
02/01/14
absolutely great service. will definitely use again
02/01/14
Thank you very much :-)
fast and reliable, but first of all very cheap! I'd recommend it to anyone moving abroad from the UK
02/01/14
Thank you and it's great to see you will be recommending us.
Excellent Service Particularly during the Christmas period. Very impressed would recommend
02/01/14
No comment left by this customer.
02/01/14
No comment left by this customer.
02/01/14
No comment left by this customer.
02/01/14
Parcel collected as advised with no problems at my end
02/01/14
Brilliant news!!
Excellent Service, Cannot be faulted.
02/01/14
easy to book, collected on time - not heard if it has arrived - but so far so good :)
02/01/14
No comment left by this customer.
02/01/14
Please could you provide proof of delivery as the recipient has no record at the moment.
02/01/14
Our Response: If you contact our online support team via the "support" section in your account they will look into this further for you.
The driver was very pleasant and our parcels were picked up and delivered as we'd requested. Thank you!
02/01/14
No one arrived to collect the parcel and when my colleague contacetd you no one seemed to think this was a problem
02/01/14
Took far too long - 6 days after arriving in New York to get to Orlando! Why please? and maybe a refund?
02/01/14
Our Response: I think the delay was due to the Christmas holiday period but sorry.
No comment left by this customer.
02/01/14
No comment left by this customer.
02/01/14
City Sprint rang and said they couldn't do the courier service on the day so we had to wait 3 days - pointless
02/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
i paid for a 9am delivery and it didnt arrive until approx 10.30am
02/01/14
Our Response: Tracking shows 10:05 but this is still not good enough. On behalf of the courier concerned please accept our apologies for this and if you contact our dedicated online support team you will be refunded for this delay.
No comment left by this customer.
02/01/14
No comment left by this customer.
02/01/14
Collection was a day later than stated, wasn't a major problem on this occassion.
02/01/14
No comment left by this customer.
02/01/14
No comment left by this customer.
02/01/14
No comment left by this customer.
02/01/14
no comment
02/01/14
Very good. The collection was prompt and the men were very kind.
01/01/14
no comment
01/01/14
no comment
01/01/14
I paid for next day delivery and realise it was over the festive season however a faster service would have been nice.
01/01/14
The courier arrived but did not take the parcel. I was not there so cannot say exactly what happened. Refund required please
01/01/14
Our Response: If you were not there then how is it the couriers or our fault?
transaction was as expected
01/01/14
Parcel was not collected on day requested. Had to rearrange collection
01/01/14
no comment
01/01/14
great service, would use again, and tell friends thanks
01/01/14
Thank you and it's great to see you will be recommending us.
no comment
01/01/14
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