We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,049 reviews.
I waited in all day for collection didn't show up the called to sort it out and the lady in the phone was rude and hung up on me
11/04/14
todate the parcel has not been delivered, not happy when promised 4-7days and paying the extra charges to ensure delivery.
11/04/14
collection was never made on the day arranged and a very useless service, will never use again
11/04/14
Collected Monday afternoon uk delivered Thursday morning Southern France. Under £20. Top job. Thank you
11/04/14
parcel not collected on day that was scheduled, rang and was advised it would definitely be collected but wasnt.
11/04/14
Sender was not informed of collection day. I had to email her myself otherwise all excellent
11/04/14
Parcel was ordered to be collected on Monday, no collection made. Wasn't collected until Weds after various complaints, then took 48 hrs to
11/04/14
No comment left by this customer.
11/04/14
Collection was prompt, although it would help if you could specify an am or pm collection time and delivery was quick. Thanks
11/04/14
Picked up and delivered as agreed. What more can i add!!
11/04/14
No comment left by this customer.
11/04/14
my tv stand was destroyed and I was not even informed of this! until I statrted chasing the parcel myself!!!
11/04/14
you cant improve on perfection many thanks
11/04/14
No comment left by this customer.
11/04/14
No comment left by this customer.
11/04/14
ok
11/04/14
I was a bit aprehensive, but was collected fast and delivered even faster to New Zealand will use again 100%
11/04/14
Did not collect on the day booked , but did the day after. Delivered in good time
11/04/14
VERY GOOD
11/04/14
that very good and easy useful .. and very good value of cost .. so need to put option for delivery driver cos press bell cos deaf
11/04/14
Everything went smoothly-will use it again- online form/web is unfortunately not as clear as it could be --> pls let me see what I'm buying
11/04/14
No comment left by this customer.
11/04/14
First time using, good service thanks. Do you offer any special rates for charities? We do a fair no. of shipments of artwork/literature etc
11/04/14
Very good, very prompt service - ignorant collection courier though - you could improve in this area.
11/04/14
excellent service delivered on time.
11/04/14
No comment left by this customer.
11/04/14
Your service couldn't be improved, my experience of your organisation was faultless!! I live miles from a PO. so collect and deliver is A1
11/04/14
When putting instructions for courier need more space plus need for picking up and delivery boxes
11/04/14
No comment left by this customer.
11/04/14
excellent
11/04/14
No improvement needed. Excellent service provided.
11/04/14
Great! will definitely use Parcel monkey again
11/04/14
Nobody turned up on 1st collection day had to re book I waited all day recipient was not happy with me ! Better to a text with an hour slot
11/04/14
Always a very good service. Many thanks
11/04/14
No comment left by this customer.
11/04/14
I sent a framed watercolour painting. When it arrived at destination, glass was broken. The customer had to get painting reframed. Not good
11/04/14
very good service,recommended, will use again soon, thanks
11/04/14
booking was easy, was able to track parcel pick up and delivey on time, no problems
11/04/14
no comment
11/04/14
no one come to another courier again , this is the second times !!!!
11/04/14
