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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,890 reviews.
Placing the order was simple, but trackim
19/03/14
no comment
19/03/14
Very pleased, will certainly use again. More inf about having to print own despatch labels would have been good though, before choosing
19/03/14
Stress Free, as it should be. Large parcel but no problems. Knocks spots off Interparcel / ****ty link
19/03/14
no comment
19/03/14
Marvellous
19/03/14
very pleased
19/03/14
I have that if I get a problem I get ignored. If things go smoothly there is no problem.
19/03/14
the parcel was collected and delivered as organised, no problems
19/03/14
Parcel collection UK Thursday - delivered Chamonix, France Monday - another very smooth transaction. Thank you
19/03/14
Booked parcel for drop off at parcelforce depot. Depot did not have barcode label. Will not be using parcel monkey again.
19/03/14
excellent service prompt collection and delivery could not complain would use again
19/03/14
no comment
19/03/14
no comment
19/03/14
fast , simple easy to use website , can save you a furtune
19/03/14
Easy to make a booking, and accessible drop off points
19/03/14
we requested a phone call 1 hr before delivery so someone could be home but did not get this
19/03/14
no comment
19/03/14
expensive service and I was notified of collection day but no one until the following day!
19/03/14
Can't fault it picked up early next day delivery. Only thing that would be better would be not such a big time gap given on pick up time
19/03/14
Good service at keen price. Edit tab on website needs improving as you lose much of what you've entered if you go back to change something
19/03/14
No comment left by this customer.
19/03/14
Great services, cant wish better! Thanks alot.
19/03/14
My item was collected as arranged and delivered the next day great service
19/03/14
Service was good but parcel did take longer than expected. Updating of tracking was very slow so difficult to know where the parcel was.
19/03/14
Collected on morning of allotted day and delivered the next day. Very happy with service.
19/03/14
The collection was not made on the day of booking, and collected after 6pm, on the day after following over 40 minutes on the phone to city
19/03/14
Very poor - Driver did not turn up and customer services did not ring me back after looking into it I had to ring to chase it up.
19/03/14
No comment left by this customer.
19/03/14
Despite frequent attempts to call you which we're not answered your online tracking was never updated and no information was provided
19/03/14
Time slot options would be good, to have a parcel collected and delivered i.e. mornings 08:00 - 13:00 or afternoons 13:00 - 18:00
19/03/14
Courier tried twice to deliver to the wrong address. Only after I complained did they deliver correctly, five days late. (Next day?? No.)
19/03/14
The delivery was perfect in time! Couldn't be better. Thanx! Kind Regards Henk Kleine/osbbaits
19/03/14
Good
19/03/14
The delivery man was extremely rude to members of our staff, we would like to make a formal complaint
19/03/14
No comment left by this customer.
19/03/14
No comment left by this customer.
19/03/14
The item was sent the same way I have sent other items with other couriers but yet was still damaged when customer received item. NOT HAPPY!
19/03/14
No comment left by this customer.
19/03/14
The item arrived safely, was picked up on time and delivered promptly.Thank you
19/03/14
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