We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,886 reviews.
no improvements needed
25/03/14
Website is very easy to use, prices are competitive, tracking the parcels was easy via the website
25/03/14
Could do with better tracking info in destination country
25/03/14
Label's emails conflicting/unclear. Delivery times unrealistic-still waiting for parcel 6 days later.
25/03/14
No comment left by this customer.
25/03/14
Trying to contact Parcel Monkey if anything goes wrong is a nightmare. Charged us extra for no reason but they don't own a phone - NO GOOD
25/03/14
very good picked up when was required and got there the next day brilliant service would highly recommend
25/03/14
Very good
25/03/14
No comment left by this customer.
25/03/14
no comment
25/03/14
fast and cheap!! Will use it again!!
25/03/14
Overall the service works well. The payment system seems to have a bug - tells you that the payment did not go through, even though it has
25/03/14
no comment
25/03/14
good services and communications
25/03/14
Failed to deliver item abroad and extorted £18 from me to get it back. Criminal
25/03/14
Everything went as expected. It would be great if the courier can provide some indication of pickup time by sms
25/03/14
Wonderful service again, just alarmed when I didn't get a label the email said 'I might get one' but collection was on time, perfect, Thanks
25/03/14
no comment
25/03/14
no comment
25/03/14
Excellent price, great service, didn't think they would take a parcel that size but collection and delivery both on time. THANKS
25/03/14
Excellent service as ever!
25/03/14
no comment
25/03/14
no comment
25/03/14
Good service. However, unable to communicate effectively with City Link when they missed a collection.
25/03/14
no comment
25/03/14
Excellent service
25/03/14
texts from courier to give a time slot for collection/delivery
25/03/14
no comment
25/03/14
no comment
25/03/14
All round great service.
25/03/14
Courier failed to collect. This is the second time in one week.
25/03/14
excellent service, simple to arrange
25/03/14
Great service as usual, would highly recommend Parcel Monkey to anyone, easy website booking and great price. Thank you.
25/03/14
Easy website, fast turnaround, great value for money. Can't ask for more. Will use again and recommend
25/03/14
My parcel was damaged, but as the lady was away it was outside 3 days & you refused to pay compensation. I will not be using P Monkey again.
25/03/14
Price could be lower!
25/03/14
Great service.
25/03/14
no comment
25/03/14
everything was perfect !!!
25/03/14
I tried first time and the overall experience was excellent.
25/03/14
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