We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,259 reviews.
No comment left by this customer.
26/03/14
No comment left by this customer.
26/03/14
Good as aways but you need to sort out your tracking links to city link, very hit and miss that any ifo
26/03/14
As always City Link are punctual, courteous and fast. Would rather pay a little more for a good service.
26/03/14
Pathetic. Parcels stuck in depot for two weeks, I was not informed. Now supposedly returning to me, again no information.
26/03/14
Cheap and quick
26/03/14
Found the service quick and efficient and the website was very user friendly.
26/03/14
brilliant service, fast and efficient and good value for money. Thanks a lot!
26/03/14
Failed to collect on stated day, no communication to say they weren't collecting. Delivery 5 days late. No call back when promised. Unhappy.
26/03/14
Would have liked to have a Phone number to contact,didn't realise it was an over night delivery.wasted a day.Great Service will use again!
26/03/14
Very satisfied with the service
26/03/14
On a previous occasion we had a missed collection which caused problems. Otherwise all OK.
26/03/14
Labeling a bit confusing but a good service at a reasonable price.
26/03/14
No comment left by this customer.
26/03/14
You didn't arrive on the day you were suppose to, I have paid for this service will I get refund ?
26/03/14
No comment left by this customer.
26/03/14
All went as it should.
26/03/14
Thank you. Much appreciated.
26/03/14
Fantastic courier and super fast delivery A***** at the right price.
26/03/14
I have requested information on your complaints procedure and have not received a reply
26/03/14
This is the second time I have used your site and have no complaints or wishes for you to change it, it works great the way it is. Thanks
26/03/14
Excellent service. Just wish you had a drop off in the centre of Edinburgh.
26/03/14
No comment left by this customer.
26/03/14
No comment left by this customer.
26/03/14
Good service and good value for money. Very happy!
26/03/14
FANTASTIC ... CAME EARLY COLLECTED AND PARCEL WAS I VIETNAM IN 3 DAYS AS YOU SAID IT WOULD BE ... THANK S
26/03/14
Parcel collected 45 mins after order and arrived in Malaysia within four days. Delay in customs but was with addressee in eight days.
26/03/14
No comment left by this customer.
26/03/14
Booked next day Courier. Arrived 3days later with DX freight. No explanation oor apology
26/03/14
No comment left by this customer.
26/03/14
Excellent service. Just seems to be a problem with the payment side as message says payment has failed when in fact it has been successful.
26/03/14
You are always on time-it's very important for me! thank you for excellent service
26/03/14
Parcel picked up as requested, delivery was in the time stated, tracking info easily obtained, perfect.
26/03/14
very efficient
26/03/14
No comment left by this customer.
26/03/14
Easy system to use; reliable service
26/03/14
Excellent service
26/03/14
The parcel was collected 24 hours late and because of the weekend was delivered 3 days later than it should have been.
26/03/14
I posted 9 parcels weight 166kg, they all got picked up on time & delivered perfectly the next day. I can not fault your service at all!
26/03/14
I found the service to be quick and reliable - thank you
26/03/14
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