We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,805 reviews.
no comment
14/04/14
no comment
14/04/14
no comment
14/04/14
Received a very concerning email from our customer re the service on the destination end. Making a formal complaint!
14/04/14
Item was collected 2 days late, was only collected because I chased it, even then I was promised a call back, never received a call.
14/04/14
Waited in all day, collected a day late, no notice of collection, no tracking info until delivered. Delivered very quickly for good price
14/04/14
the parcel has not arrived, lost
14/04/14
Web site great, updates not, also need ability to update info. Not picked up on the day is was due x 3
14/04/14
no comment
14/04/14
Parcel was not picked up on day stated and Courier thought that it was for pick up the next day. Nearly lost sale as a result.
14/04/14
No comment left by this customer.
14/04/14
All good very helpful staff
14/04/14
No one came to pick up on collection day, I lost £160.00 waiting for pick up next day. Terrible service.
14/04/14
Its rather complicated registering, why not allow one time customers to use your service without having to register.
14/04/14
No comment left by this customer.
14/04/14
would be better if the labels could be printed instantly instead of waiting
14/04/14
Didn't collect the parcel. Went to the wrong address
14/04/14
No comment left by this customer.
14/04/14
Great. AAAAAAAAAAAAAAAAA++++++++++++++++
14/04/14
No comment left by this customer.
14/04/14
Easy to use website, quick pick up, very pleased with service. Better if update tracking at point of pick up but I'm just being picky now.
14/04/14
Did exactly what it said would be done. Always kept updated
14/04/14
Excellent as usual
14/04/14
No comment left by this customer.
14/04/14
Good service, a two hour collection slot would be perfect.
14/04/14
cheap, fast reliable service
14/04/14
Speedy and cheap and reliable
14/04/14
No comment left by this customer.
14/04/14
Excellent Service.
14/04/14
07.30 to noon parcel arrived at 13.40. Why did I pay the extra?
14/04/14
No comment left by this customer.
14/04/14
Today is the 3rd consecutive time a package arranged for collection hasn't been picked up (April 8th, 9th, 14th).
14/04/14
Easy. I've used other services and something always went wonkey.
14/04/14
Collection didn't turn up for 2 days and only turned up after I contacted them directly! Horrendous customer service by the company ( DX )
14/04/14
Very quick service,much appreciated
14/04/14
EXCELLENT THANKS !
14/04/14
good thanks
14/04/14
No comment left by this customer.
14/04/14
Excellent
14/04/14
Poor communication with dx as they said they never had information through for pick up!
14/04/14
