We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,474 reviews.
No comment left by this customer.
15/04/14
Its not really about parcelmokey. Courier are great. DX cause more damage than the goods are worth.
15/04/14
No comment left by this customer.
15/04/14
You didnt pick up the parcel on thursday 10th and no apology or any contact what so ever. Just hoping you turn up today
15/04/14
The parcel was picked up on time and delivered the next day as promised. An excellent customer service. Thanks
15/04/14
No comment left by this customer.
15/04/14
DX is good but would like tracking procress available.
15/04/14
No comment left by this customer.
15/04/14
No comment left by this customer.
15/04/14
I find Parcel Monkey very convenient to use as there several parcel options, collection service and competitively priced
15/04/14
Parcel was re-addressed en route and delivered to wrong address. Why and how did this happen? Caused a huge problem. Would like compensation
15/04/14
No comment left by this customer.
15/04/14
Is this a joke? We are still waiting for the collection and you have not answered any of our email. We need a phone call and a full refund!
15/04/14
option to e mail sender to update on tracking progress
15/04/14
Very impressed with service booked late evening but still able to be collected next day. Courier very polite
15/04/14
No comment left by this customer.
15/04/14
I had almost given up on P.M because twice I was let down, but they did a perfect job this time round. Thanks
15/04/14
Inexpensive, good communication, accurate tracking and prompt delivery - just do more of the same!
15/04/14
NO PROBLEMS AT ALL, VERY GOOD SERVICE. WOULD USE AGAIN
15/04/14
Was professional service and quick an cheap.
15/04/14
great
15/04/14
It was very good and fast service
15/04/14
no comment
14/04/14
no comment
14/04/14
My parcel arrived damaged and now needs repairing. A 44kg shouldn't be collected by one person (probably why it got damaged)
14/04/14
no comment
14/04/14
Please could you give a more accurate time for pick up!
14/04/14
no comment
14/04/14
no comment
14/04/14
no comment
14/04/14
no comment
14/04/14
no comment
14/04/14
Received a very concerning email from our customer re the service on the destination end. Making a formal complaint!
14/04/14
Item was collected 2 days late, was only collected because I chased it, even then I was promised a call back, never received a call.
14/04/14
Waited in all day, collected a day late, no notice of collection, no tracking info until delivered. Delivered very quickly for good price
14/04/14
the parcel has not arrived, lost
14/04/14
Web site great, updates not, also need ability to update info. Not picked up on the day is was due x 3
14/04/14
no comment
14/04/14
Parcel was not picked up on day stated and Courier thought that it was for pick up the next day. Nearly lost sale as a result.
14/04/14
No comment left by this customer.
14/04/14
