We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,883 reviews.
Delivery was not next day
28/03/14
We receive several trucks a day and have 20 staff about. You "couldn't collect the delivery" on the arranged day for unknown reasons.
28/03/14
no problems at all!
28/03/14
no comment
28/03/14
Parcel collected and arrived within expected time frame. Some idea of what time parcels will be collected would be useful, waited in all day
28/03/14
no comment
28/03/14
no comment
28/03/14
no comment
28/03/14
the service was great, exactly as quoted and cheaper than competitors
28/03/14
You didn't collect the item!!! So actually carrying out a service would be a starting point!!!
28/03/14
You have continued to deliver beyond expectation - please keep up the good work!
28/03/14
Good service and good price
28/03/14
no comment
28/03/14
fantastic service..from collection to delivery...no improvement necessary
28/03/14
no comment
28/03/14
no comment
28/03/14
A booked time would have been better but great service otherwise.
28/03/14
Unbelievable - first time the package arrived on time! Most of the time the service price-performance is acceptable.
28/03/14
Very quick and easy to do as always
28/03/14
Post office refused to take the package despite booking the drop off, had to go mile to the depot.
28/03/14
No comment left by this customer.
28/03/14
Very happy. No complaints/problems at all - will use again!
28/03/14
very very poor. the item was collected and lost. i
28/03/14
No comment left by this customer.
28/03/14
Customer services not that helpful but delivery driver great
28/03/14
Excellent service, reliability and price. The one time i had a problem it was sorted out well, same day response.
28/03/14
No comment left by this customer.
28/03/14
initially failed to pick up. no reason. no one to speak to. hence had to reschedule and parcel was a day late
28/03/14
excellent service
28/03/14
great
28/03/14
Excellent service as usual - fast and reliable!
28/03/14
We were provided with a good simple to use service. We will use this service again.
28/03/14
No issues transaction all went through smoothly.
28/03/14
I am trying to contact you regards an overcharge. No way to contact you on your website. What is your email address??
28/03/14
No comment left by this customer.
28/03/14
No comment left by this customer.
28/03/14
No comment left by this customer.
28/03/14
very fast delivery
28/03/14
Site is easy to use and everything went smoothly.
28/03/14
No problems which must mean it was collected and delivered all ok !
28/03/14
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