We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,883 reviews.
No comment left by this customer.
31/03/14
delivery by DX was exceptional. Just a shame I was emailed by parcel monkey that it would be collected on Tuesday when DX collected it mon!!
31/03/14
Time slots would make it a lot easier. Between 9-6 is not really very good, especially when you came at 5.55pm
31/03/14
so easy to use, very clear website no fuss no drama, does what it says on the tin so to speak lol will use again
31/03/14
No comment left by this customer.
31/03/14
No comment left by this customer.
31/03/14
Change the website back to the original - this one is awful and not user friendly!!!
31/03/14
Good communication althou would of preferred a time slot rather than wait in all day, luckily driver came at 2 pm
31/03/14
No comment left by this customer.
31/03/14
No comment left by this customer.
31/03/14
Service provided was just as promised, thanks
31/03/14
No comment left by this customer.
31/03/14
Thanks
31/03/14
No comment left by this customer.
31/03/14
Excellent value for money, fast and efficient as always, thank you
31/03/14
No comment left by this customer.
31/03/14
no comment
31/03/14
very smooth. thanks.
31/03/14
Never have a problem with Parcel Monkey! Thanks so much for being so reliable!
31/03/14
no comment
31/03/14
Thanks, I was satisfied. I am just missing a call before collection.
31/03/14
2 days late on pick up, still not delivered, paid for next day delivery has taken a week!! please ring to discuss - 07961844464. Paul
31/03/14
very good , could not fault the service . The only thing website could be a little more easier to use and not as long winded .
31/03/14
On two occasions parcels have not been collected from my house, no telephone support, you seem like you don't really care about customers
31/03/14
Courier did not collect Parcel, had to reschedual. Item has now arrived damaged.
31/03/14
no comment
31/03/14
Easy process to book; good email comms; picked up and delivered within guaranteed time limits AAA+++
31/03/14
driver took great care to ensure my items arrived undamaged.
31/03/14
Parcel was much too large for the delivery driver to put in his car had to wait until City link van could collect later that day
31/03/14
Everything was fine at collection end. Don't know about delivery but haven't heard anything bad.
31/03/14
Perfect. Very smooth collection and delivery.
31/03/14
the delivery was supposed to be next day and it took 48 hours. Wanted to ring you to get a refund but no phone number!
31/03/14
ParcelFARCE failed to deliver. Appalling service. Seriously disappointed.
31/03/14
Ok
31/03/14
Very smooth service. No improvements could have been done to make things any easier.
31/03/14
Very good. Clear, simple and effective. Well done. Would definitely use your service again.
31/03/14
Good service as always.
31/03/14
no comment
31/03/14
perfect - will definitely use again
31/03/14
DX - Driver couldn't find my add. never called or stopped on the street. One week delay in collection after chasing daily, wasted day off
31/03/14
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