We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,871 reviews.
Excellent service and delivery
31/03/14
Collected on time - safely delivered on time - excellent
31/03/14
On-line booking - I found it frustrating to go back a page to edit something and then find I lost the content of the page I left.
31/03/14
Extremely efficient, easy and excellent value. Great service.
31/03/14
Simple, good value and worked well.
31/03/14
My parcel was collected from my work and delivered to quite a remote area of Italy in time and in one piece. Thank you!
31/03/14
No comment left by this customer.
31/03/14
One recent freight parcel took longer than 24 hours but within 48, apart from that all very good.
31/03/14
1st time i used thease and very good they where to
31/03/14
No comment left by this customer.
31/03/14
2 parcels were sent. only one of which arrived the following day. the other was a day late
31/03/14
A great way to send stuff, simple,cheap,& quick
31/03/14
Just an efficient service provided thank you.
31/03/14
The service is a little expensive
31/03/14
PM_1957301_2637437, I am awaiting a response for the following order. We now have a EORI number for the business. Could you please check
31/03/14
4 of the 5 parcels were delivered on time but the 5th was delivered next day to the same destination.
31/03/14
Internet instructions to request pick up of parcel and print label easy to follow. Excellent service. Thank you!
31/03/14
a good service
31/03/14
still costs too much to send from NI to Eire, why is that?
31/03/14
Delivered parcel myself as Courier didn't turn up…..
31/03/14
We are still waiting delivery - the tracking service has supplied no information other than it is in sorting office, location not available
31/03/14
Pick up driver very rude and obnoxious
31/03/14
Very fast and reliable service. Will definitely use it again.
31/03/14
No comment left by this customer.
31/03/14
Brilliant service, no hassles. Will definitely use again and recommend!!
31/03/14
No comment left by this customer.
31/03/14
Website functionality much improved
31/03/14
No comment left by this customer.
31/03/14
No comment left by this customer.
31/03/14
delivery by DX was exceptional. Just a shame I was emailed by parcel monkey that it would be collected on Tuesday when DX collected it mon!!
31/03/14
Time slots would make it a lot easier. Between 9-6 is not really very good, especially when you came at 5.55pm
31/03/14
so easy to use, very clear website no fuss no drama, does what it says on the tin so to speak lol will use again
31/03/14
No comment left by this customer.
31/03/14
No comment left by this customer.
31/03/14
Change the website back to the original - this one is awful and not user friendly!!!
31/03/14
Good communication althou would of preferred a time slot rather than wait in all day, luckily driver came at 2 pm
31/03/14
No comment left by this customer.
31/03/14
No comment left by this customer.
31/03/14
Service provided was just as promised, thanks
31/03/14
No comment left by this customer.
31/03/14
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