We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,259 reviews.
Excellent well-mannered staff. Reliable collections and all consignments delivered the following day.
05/04/14
Hassle free experience.Will use again
05/04/14
it would of helped if parcel force had gone to the right address they left we called but no one was in card next door at wrong address
05/04/14
Driver did not deliver, had to pickup from Norwich Depot after 3 days. Cards left at wrong house!!!!!!
05/04/14
fantastic service as usual :)
05/04/14
no comment
05/04/14
If you could be specific about the time of day you are collecting, that would be helpful, ie am or pm
05/04/14
no comment
05/04/14
Always a pleasure, never a chore! Great job! Thanks x
05/04/14
Not really your fault as collection end were a little funny about wrapping item so drive refused to collect . i would use you again .
05/04/14
no comment
05/04/14
no comment
05/04/14
Parcel Monkey failed to pick up the parcel, I had to rebook and make five hone calls to a 0844 number to get the pick orgnised+I lost 2 days
05/04/14
Overall a good service you could however make cm & inch measurements available when entering parcel size to make things easier
05/04/14
the service was perfect, so unable to offer any suggested improvements!
05/04/14
excellent service as always
05/04/14
early colltion and safe delivery
05/04/14
Good service
05/04/14
Chose to drop off a couple of parcels this time. First one took City Link by surprise as they had no details but dealt with it
05/04/14
Excellent service - would be helpful to have a rough time slot though rather than all day long!
05/04/14
Both drivers very helpful.Prompt & reasonably priced.I would recomend you.Try adds in car mags.
05/04/14
courier didnt turn up, so i had to stay in for a second day
05/04/14
Part of the parcel was not delivered is there any more i can apart from very disappointed
05/04/14
Excelent picked up on time this week
05/04/14
The parcel wasnt picked in time and still has not been delivered. Very disappointed
05/04/14
We'll done picked up on time and quick drop off many thanks
05/04/14
Lack of contact to obtain information regarding pick up & delivery times.
05/04/14
Collection over a day late.
04/04/14
it s very goood profesional servis
04/04/14
no comment
04/04/14
no comment
04/04/14
This parcel was due to be collected Tues 1st April, and wasnt, it was collected Thurs 3rd without warning and luckliy someone was home
04/04/14
Yet another collection a day late, however still managed to deliver the following day so not all lost!
04/04/14
Great service fast collection and delivery. Highly recommend. And very good rates
04/04/14
no comment
04/04/14
Good price, pick-
04/04/14
Very good service
04/04/14
collection and deliver plus a good price very good
04/04/14
All was easy and went well
04/04/14
Courier collection 1 day late but they did apologise and the rest of the delivery went as scheduled. Very pleased.
04/04/14
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