We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,850 reviews.
Excellent service, reasonably priced, will use again.
08/05/14
Parcel not picked up for 3 days (currently), no communication, no telephone number, no response to email, awful company, avoid at all costs
08/05/14
Good Service Generally, Tracking Info Helpful, Resonable Price for weight of Parcel, Collection day/ dates were highly inaccurate though
08/05/14
Just try to understand why you get bad comments with the lack of communications for other people that have had trouble with you.. Well done
08/05/14
no comment
08/05/14
no comment
08/05/14
Excellent service.....as always
08/05/14
The service was quick and efficient
08/05/14
No comment left by this customer.
08/05/14
No comment left by this customer.
08/05/14
Very prompt collection.
08/05/14
The item has still not been collected and no one answers the help line number I've phone
08/05/14
No comment left by this customer.
08/05/14
Parcelforce label says economy: their global economy to China is 6 weeks+, you said 6-10 days. Clarify on your site please.
08/05/14
No comment left by this customer.
08/05/14
Good service cheaper than Royal Mail no queuing easy to use
08/05/14
Paid for next day delivery items only collected 6 days ( and multiple re-books) later
08/05/14
No comment left by this customer.
08/05/14
good service but would like updating where parcel is in transit
08/05/14
No comment left by this customer.
08/05/14
Excellent service!
08/05/14
My pallet still hasn't arrived, the consignment number doesnt track, and i;e spent over 4 hours trying to sort it, with still no result!!!!
08/05/14
No comment left by this customer.
08/05/14
2 parcels on 2 day delivery were split up and sent to the wrong and different places, delivery took over a week, considerable hassle & costs
08/05/14
*****
08/05/14
Had one chap door run delivery but other than that good service. Poor call center wait times however.
08/05/14
Used you twice now excellent service
08/05/14
*****
08/05/14
****
08/05/14
*****
08/05/14
very good services. will definitely use again
08/05/14
All as described. Only issue was trying to pay via Paypal
08/05/14
*****
08/05/14
very pleased with the service and delivered on time. Thank you very much
08/05/14
very good service
08/05/14
Parcel wasn't collected on day assigned by courier...but got it sorted in the end.
08/05/14
You were better than good.
08/05/14
You could improve your service by picking up my parcel. No courier.unableto rebook on your site.please help. Can't afford to lose this money
08/05/14
simply brilliant service no problems , no hassle, does what they say on the add one happy bunny, thanks again keep them parcels moving, .
08/05/14
I could not track my parcel and it took a week top deliver I believe
08/05/14
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