We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,818 reviews.
Great value, good service with two hour delivery slot. Would recommend for large 27kg parcel.
09/07/14
Can't fault. Thanks
09/07/14
Another on time delivery. 100%.
09/07/14
no comment
09/07/14
I saved money and i'd use your service again. I've already reccomended you to my friends. Thankyou
09/07/14
First time I have used you, very easy to use the online service and package collected and delivered on time, great service thank you
09/07/14
Collection failed (from 3rd party) because the item wasn't packed. Would've been nice to be able to rebook the collection online.
09/07/14
Phone numbers on all the sites were not working and customers are paying a premium rate for holding for 20 mins or over ,try and simplify
09/07/14
no comment
09/07/14
Good service. Just maybe need to know a more accurate time or contact 5/10mins before arriving to collect parcel.
09/07/14
Can't insure a large range of items. Including what we sent. Now face claims it's broken. Thanks. For nothing.
09/07/14
no comment
09/07/14
i ordered a 1/4 pallet. NO tail-lift vehicle arrived! 4 men had to lift it for me! DISGUSTED! I paid for a service and was let down!
09/07/14
web site easy to use & quick service. Thanks
09/07/14
Collection took place before lunch time, as I requested. Many thanks.
09/07/14
it was easy to organise and worked efficiently : ) thank you.
09/07/14
No comment left by this customer.
09/07/14
Excellent service
09/07/14
Prompt and efficient service
09/07/14
No comment left by this customer.
09/07/14
No comment left by this customer.
09/07/14
No comment left by this customer.
09/07/14
No comment left by this customer.
09/07/14
My suggestion to improve service would be on collection of parcel if they could call you to let you know when it would be collected. Thanks
09/07/14
No comment left by this customer.
09/07/14
A rough idea of pick up time and delivery time would be an improvement
09/07/14
large parcel deliverd safely did find tracking delivery very hard had to phone up Dx no online tracking
09/07/14
No comment left by this customer.
09/07/14
No comment left by this customer.
09/07/14
All good, Collected & then Delivered on time and undamaged A++
09/07/14
My parcel was delivered very quickly- to the wrong address.It took 4 days to locate it !!!!!!
09/07/14
No comment left by this customer.
09/07/14
No comment left by this customer.
09/07/14
very poor support. couriers rarely collect the parcel on time. organising re-collection is a hassle
09/07/14
perfect
09/07/14
Service was good tracking information was poor
09/07/14
Try to pick up at the promised day.
09/07/14
collected a day late. Terrible wont use again
09/07/14
Courier failed to pick the parcel up, I had to make a 35mile round trip to drop the parcel at their nearest depot
09/07/14
2 parcels collected by City link on time. 1 parcel via Parcel force 24 hr was collected 24 hrs late - they aren't interested in solution ?
09/07/14
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