We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,811 reviews.
The delivery took slightly longer than expected but overall a good service
14/07/14
No comment left by this customer.
14/07/14
My parcel was not delivered. It then sat in a depot in Italy for a week before updating the tracking. Requested refund but no response.
14/07/14
Easy to book, inexpensive, and friendly driver turned up on the right day.
14/07/14
No comment left by this customer.
14/07/14
Very impressed - clear website, excellent prices, and faultless pick up / delivery ... shall be using again!
14/07/14
Parcel wasn't collected on the booked day. Was then rebooked for 2 days later but driver still came on day 2.
14/07/14
Please contact me about a refund as a matter of urgency.
14/07/14
Collected and delivered on time. Both the collecting and delivering couriers commented that the items should have been palleted - 2 x 30kg
14/07/14
No comment left by this customer.
14/07/14
No comment left by this customer.
14/07/14
No comment left by this customer.
14/07/14
No comment left by this customer.
14/07/14
great. thanks!
14/07/14
No comment left by this customer.
14/07/14
No problems at all, very courteous courier, easy transaction, thank you
14/07/14
No comment left by this customer.
14/07/14
Would like a link to tracking with in email receipts
14/07/14
For the second time with ordering with you, my collection was missed! I had to reschedule which was not convenient.
14/07/14
excellent service
14/07/14
Online site very easy to use. Would highly recommend to others.
14/07/14
no comment
13/07/14
no comment
13/07/14
no comment
13/07/14
Very pleased
13/07/14
no comment
13/07/14
New website is not very good
13/07/14
Fantastic, no complaints
13/07/14
no comment
13/07/14
More explanation on the customs document. What information needs to be shown to help safe travel to destination
13/07/14
no comment
13/07/14
no comment
13/07/14
Parcel wasn't collected on the right day.
13/07/14
Arrived 3 days late
13/07/14
no comment
13/07/14
Collection wasn't even attempted for my parcel on the day it should have been so I wasted a day sat in at home
13/07/14
Excellent work by City Link, early collection and early delivery the next morning
13/07/14
Parcel was collected on Monday with correct address, postcode and contact number - Said attempted on Tuesday?? - Not delivered until Friday
13/07/14
no comment
13/07/14
Very easy to use site. Very efficient service, parcel collected and delivered exactly as stated. Recommended Company for parcel delivery.
13/07/14
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