We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
Great as usual thanks.
25/08/16 by Customer
We have used Parcel Monkey three times now to send products internationally. Each time the delivery has been faster than expected and I like that the customer phone number is requested and actually used.
25/08/16 by CC Bookshop
Hi CC Bookshop,
Thanks very much for your 5 star review and 3 bookings to date. We hope to see you back very soon :-)
Kind Regards,
Matt
I was quite happy with my experience. The price was competive and the parcel was delivered as promised
25/08/16 by KATI HEDGER
pick up drop of on Friday not pick up till Monday
25/08/16 by denis holborow
Easy, great price, would definitely recommend.
25/08/16 by S Dickson
COLLECTED AS PROMISED SAME DAY DELIVERY QUICK NO MESSING
MANY THANKS
25/08/16 by DAVE A G
Quick and easy to use - I weighed and measured the parcel, got quote, paid, printed it out the label and stuck on parcel - and that was it.
25/08/16 by john harrop
Evretyng is perfect.
25/08/16 by Ves
The lady that collects the parcels is extreemly rude and reluctant to sign the form that proves my parcel was collected. This happend on 2 or 3 occasions the last being 18th or 19th Aug 2016. Other than that I love your service and think it is great.
Many thanks.
25/08/16 by Customer Mrs Molly E Nel
Good morning Molly,
Thanks for your kind words about Parcelmonkey Ltd and rest assured we will pass your comments about the individual driver on to the company that the lady works for.
Kind Regards,
Matt
Made the whole process of finding and arranging a carrier for a first-time eBay seller simple and straightforward.
25/08/16 by Paul
Fantastic, turned up on time, very polite delivery guy.
24/08/16 by Pat & John Derby
A+++
Collection and delivery on time!
24/08/16 by Customer inna
The process was flawless. The pick up and drop off was excellent. Especially considering the fact that the drop off location was quite remote.
24/08/16 by Ioana
User friendly website where you can place your order. Accuracy regarding the collection and delivery dates. Certainly not cheap but trustworthy.
24/08/16 by Customer
smooth operation from placing ad to pickup and delivery.
good job with RM 48hr.
24/08/16 by sc
I payed for a 24 hour delivery .. From North Wales to Scotland .. It was picked up on the Thursday .. Am ... So ..I was expecting ,, delivery nx day ,,Ie, Friday .. Not a hope ,,, The nx evening I had to call Edinburgh Depo .. Was told it had not arrived ,, as yet ,, then was informed they didnt deliver on Saturdays ,,, so that ment I had to wait till Monday ,,, not good ... So come Monday ,,, guess what no parcil ,,,, so I called again ,,, to be told that parcilforce ,,didnt post to that area ,, and my parcil had been given to the Royal Mail ... So Tuesday lunchtime .. It was delivered ,, , All in all I was not impressed with the sirvice ..as my daughter had to take three days off work .. I could off delivered it my self ,, with what it cost her for being off work .....
24/08/16 by Michelle Roberts...
Our Response: Good morning Michelle,
On behalf of ParcelForce please accept our apologies for the delay in delivery.
Kind Regards,
Matt
Hassle free ordering prompt delivery
24/08/16 by Barbara Cook
It was my first experience of shipping anything overseas. I was moving to the Middle East and needed quite a lot of things to follow. I found it very easy to bag the items. Used laundry bags and tied string around them.
Parcel force arrived to collect the bags the day they said they would via email. This was the day before my departure. I was told it would arrive to my door between 3-4 days. Bags arrived on the fourth day. I am a very pleased customer.
24/08/16 by Customer
Fantastic news Customer and I hope everything goes well for you in the Middle East :-)
Kind Regards,
Matt
Easy to use service which is easilly tracked until it reaches destination. I will be using this service again.
24/08/16 by george
Pick up collection was around 9 am, so i didnt have to wait all day. Package was delibered on time as well. Very happy with the service. Easy and quick.
24/08/16 by Csc88
I booked two bags on 17th August. One of those got delivered on 24th August and the order tracking status is showing delivered for the whole consignment. Horrible experience. Can you bother finding me the other bag now?
24/08/16 by Hami
Our Response: Hi Hami,
As you order has only been part delivered today there is a good chance that the driver will return with the other bag later today.
If not then please contact our online support team who will gladly assist you further with this.
Kind Regards,
Matt
Easy to organise. Dud exactly what they promised.
24/08/16 by Customer
Great deliver service thanks
24/08/16 by Mahmoud Customer
Two of the items I sent were very damaged, the damage leads me to believe they were dropped. They are heavy so care should have been taken. However, as with most delivery companies, their insurance policy has no grounds for me to claim as electrical items/speakers, are exempt so I had to take it as a risk using any delivery company. Other than that, great service, delivery driver was helpful and nice. Price was great value. Thanks
24/08/16 by Customer
Booked parcel in easily online, excellent value. Parcel collected from Bristol and delivered to London promptly by 10.30 the next morning.
Will definitely use this company again
24/08/16 by Matrix
Hi Matrix,
Thank you very much for your 5 star review and its great to read that you will be recommending us too :-)
Kind Regards,
Matt
I sent 2 parcel on Friday from Oxford, UK and I received them on tuesday in Italy. I could track my pack every day. They noticed me that one pack was damaged. I think they could put a bit of tape. But I am satisfied.
24/08/16 by Customer
Very easy, I did not have to mail anyone or call anyone, everything is automated , well done!
24/08/16 by Customer
Excellent service delivering my parcel to Greece within 4 days at a very reasonable cost
24/08/16 by Joan
Fast service and for good money!!!++++
24/08/16 by MIRCEA A DAVID
First time I needed to send a heavy parcel - very easy!
24/08/16 by L Green
Pickup drivers failed to pickup two parcels for over one week from the pickup point, resulting in two very late deliveries to Amazon.
24/08/16 by JPH
Our Response: Dear JPH,
On behalf of DPD please accept our apologies for their delay in collecting your item from the store you took them too.
Rest assured we will speak to them about this as a negative review for us because of their mistake is not nice to see.
Kind Regards,
Matt
Smooth and inexpensive .
24/08/16 by Daniele
Two boxes of assorted stuff from UK to South Korea. Easy instructions, parcels collected promptly and delivered without fuss. The only fly in the ointment is that Parcel Monkeys tracking service gives useless information. I had no idea that parcels had been delivered until my colleague confirmed - in fact Parcel Monkey didnt even tell they had left the country! However, its a good service at a very good price.
24/08/16 by Burung Hantu
I feel I was highly over charged for a parcel that I sent. I measured and weighed as instructed and was told my parcel was so much heavier than I had weighed at home. I used this service as I thought it would have been cheaper than going to post office I was so wrong. Will just stick to post office.
24/08/16 by Darron
Our Response: Dear Darron,
Additional charges are carried out based on evidence provided by the courier concerned.
You can of course raise this issue with our online support team and they will provide you with the evidence from the courier and explain fully why a further charge was applied.
Kind Regards,
Matt
Items we sent arrived in the stated time and we recieved confirmation emails upon delivery - very good service!
24/08/16 by ELLEN BOYDWILLIAMS
The delivery man arrived on time, it was a lot cheaper then royal mail and I was emailed and informed every step of the way I couldnt ask for any more.
24/08/16 by Kat
Parcel monkey was vey quick and easy to use. Would use again.
24/08/16 by Customer
Fantastic website and customer service, I would recommend to everyone! I had two problems and they were resolved immediately by the online chat. Once it was even late at night on the weekend, I couldnt believe I didnt have to wait until Monday for it to be solved, in fact it was immediately solved. The website is also very user friendly
24/08/16 by Sent UK to Germany
Good morning,
Thank you for your 5 star review and I am so pleased to read that our online support team took care of you late at night and on the weekend.
Kind Regards,
Matt
Such an easy way to find the cost of sending parcels. Good price range and choice of companies. Easy steps to print out dispatch labels (or you can pay a little more for collection and the courier brings labels). I opted for dropping my parcels to a designated shop for collection, again very easy to do and kept the cost down. I will be using the service again.
24/08/16 by Mrs L
had to wait 6 days before the parcel was eventually picked up
24/08/16 by Mr John Cruickshank
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
