We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,089 reviews.
easy and inexpensive delivery to phillipines, arrived on time
05/12/23 by Will
I organised you on the Monday and pick up was meant to be on the Tuesday. Annoyingly, my product could of been stolen. My parcel arrived on the Saturday and I paid for an Express 48 hr. I will write in to customer services, once I have time.
05/12/23 by Tania Trant
Courier failed to another couriers that I paid 24 hr express delivery for despite me ringing after 4pm with my concern, was told to waiting until after 6pm. I contacted Parcel Monkey at 8am the next day to re arrange collection as was told they could only collect the next day despite it being a failed collection from yesterday. I needed this parcel delivering asap hence why I paid 24hr express. On enquiring about droppping of the parcel at a collection point instead, I was told I probably couldnt drop it off at a depot as it was a collection label and I would have to cancel the order wait 5-7 days for a refund and arrange another collection. I ended up taking all 4 heavy parcels to a drop off point post office who scanned the labels no problem. I still took another 4 days for my parcels to get there! So absolutely no point in paying for 24hr express, Parcel Monkeys customer service is absolutely pointless they can do nothing to help if things go wrong.
05/12/23 by Claire Schofield
Excellent service as always. I wouldn’t use anyone else
05/12/23 by Paul
First time used and very satisfied with price and service.
05/12/23 by Babar
Good efficient service.
05/12/23 by Mick
I booked the DPD collection, but the driver didnt show up. So we went to drop off the parcel at the end.
05/12/23 by Kerulen UK
Effortless. Top site. Recommend.
05/12/23 by Antony Watts
Easy to use website and booking system. Wide range of courier services with competitive prices
05/12/23 by Mr archie
Good service, with user friendly interface, parcel delivered without hassle too. Recommended.
05/12/23 by Jakub Maciej Zielinski
The service recommended DPD which was the perfect courier to get a parcel to Nepal. It provides a door-to-door service where other couriers like DHL do not.
05/12/23 by Manoj Mistry
Parcel containing family Xmas gives sent from UK 28th Nov delivered to Bari Italy 4th December. Very impressed !
04/12/23 by Helen
really good
04/12/23 by gc ursell
Great web site offering numerous pracel deivery companies to pick from. You can compare what each company can offer you in one place. Our parcel was delivered by Parcel Force in the time promised
04/12/23 by Tim Bell
Efficient service
04/12/23 by Mr Berman
Easy to use service. Parcel arrived in time and in perfect order.
04/12/23 by Jon.
fast and reliable, thank you
04/12/23 by Zhaneta Zhekova
Great service
04/12/23 by Customer
Easy process fast delivery
04/12/23 by mary gilson
The service I received was beyond a joke. My parcels initially werent picked up, then when they were, my delivery instructions were ignored, so nobody was in to receive them. Then, the courier stated the next day there was insufficient address information supplied - despite being able to locate the address the previous day (when it was closed, as per my specific instructions.) My parcels then got lost, and nobody could advise me as to their whereabouts, before they showed up again at the sending location. At least they werent lost for good and I could arrange re-sending with a different company, but I was thoroughly displeased with the service received from Parcel Monkey and will never use them again. You cannot speak to anybody on the phone, and it seems like their lines of communications with the couriers they use are rubbish too.
04/12/23 by Miranda Heggie
User friendly and parcel collected on time. Good service
04/12/23 by Clarisse
Very simple to do, even the customs declaration. Tracking a little slow sometimes but it arrived at its destination when it said it would.
Would definitely use again.
04/12/23 by Miss Wendy Bonner
Simple process at a competitive price. All went well and the parcel was delivered quickly.
04/12/23 by PETER HORSFIELD
Value for money and ease of use.
04/12/23 by Robert Wright
Great company and so easy to use
04/12/23 by Customer
FOUR missed deliveries? Driver failing to bother to attempt collection.
04/12/23 by Customer
Easy, quick, as advertised. Thanks
04/12/23 by Steph
A simple to use website and amazing prices!
04/12/23 by James
Two parcels collected.Contents radiators.Factory packaging.One delivered perfectly.Second radiator turns up separately smashed up.Now being returned to the depot. The damage must have been deliberate. This will turn into an insurance claim.No winners
04/12/23 by Mr Quinn
My parcel wasnt collected resulting in my products not arriving for a craft stall. I have applied for a refund but have to wait 7 days. I lost my stall fees. I list Christmas sales which is my main selling time. So all round this was a bit of a nightmare. Gave 3 stars because apart from this, I usually dont have any issues using parcel monkey
04/12/23 by Mr Bedford
Picked up and delivered with no problems
04/12/23 by Shirley Anne Robinson
Charged me £76 surcharge for a parcel that I accurately measured and weighed, they started the declaration weight was 36kg it was actually 13kg and the weight they stated was 10kg. I contacted them for an explanation but as of yet nothing.2 weeks on Will definitely not recommend or be using them again. A complete SCAM of a company
03/12/23 by Ben
Fast & reliable, never let me down
03/12/23 by Curt
Easy on line process to arrange delivery. Collection from me & to the recipient were on time & friendly driver. All good thanks
03/12/23 by Gail
Delivery delayed 2nd time - no info on tracking system. Poor response to automated help bot.
03/12/23 by R H
Better than the rip off parcel2go
03/12/23 by Robert Turner
Quick, easy to use. Will be using again for future parcels
03/12/23 by Lynn
Great communication fast & safe delivery ????
03/12/23 by John
Easy and efficient for parcel delivery to Australia. Much cheaper and faster than alternatives. Will definitely use again 10/10
03/12/23 by Christine
It was great
03/12/23 by Customer
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