We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,430 reviews.
Sent a parcel using Parcel Force 48 at a cost of almost £50. Parcel took 6 days to arrive but Parcel Monkey have a clause buried in their small print that a parcel isn’t late until it is 5 days beyond the delivery date. So why not be up front and put this in the booking form rather than in the depths of the t’s and c’s? Will be checking to see if these types of t’s and c’s are contrary to consumer legislation. Pretty rubbish really, definitely will avoid in the future.
18/12/23 by Paul
Item arrived in eire damaged Plus I had to pay vat and tax on the gift I sent which was only valued atc£45...
18/12/23 by amanda
It’s the second time I’ve used this and this time I had 5 parcels of various size and weight!, it was really good and I have told everyone about it
18/12/23 by Sandra Doggett
I sent a parcel to South Korea on the 5th December. Your website stated delivery was 5 to 7 days. We are now on the 18th so13 days and my parcel is still in transit. No tracking details after the 11th of Dec. You need to be more realistic about delivery times.
18/12/23 by Sarah
Excellent service would definitely use again
18/12/23 by Susan Stevens
Great service
18/12/23 by Shogun
My parcel wasnt collected and delivered when it was supposed to be! I clicked on the guaranteed option, it says you get a refund if not collected and delivered on time! which costs extra! now Im getting the run around! Wasted my time and the person I sent the package to! No refund! Will not be using again!
18/12/23 by Tom England
perfect! on time!
18/12/23 by Customer
The first time I have used parcel monkey and I shall certainly be using you again , I was amazed at the speed with which my parcel was delivered at such a reasonable price Thank you so much
18/12/23 by Mrs Deborah Birchenall
The whole process was very easy. Delivery was very quick
18/12/23 by Nicola
Customer service dont care , ignoring messages , dont follow own rules
18/12/23 by Vaidas Kriunas
Great service easy booking and good value.
18/12/23 by Miss B
I had no way to print off a label,so the chap brought one the following day...
The parcel went from hull to Scotland in one day....
Megga impressed... Will definitely use again....
18/12/23 by Annette
Quick helpful service
18/12/23 by Customer
Always pleased with the service and results
18/12/23 by Sue Clarke
Always a good service, helpful and kind staff!
Definitely recommended!
18/12/23 by Daniela Gocheva
Very smooth. Thanks.
18/12/23 by David
Easy to use, lots of options with various couriers. Prices really competitive. Much cheaper than goi g direct to Royal Mail/ Post Office
18/12/23 by Katy
Always good service and helpful when any probs
Merry xmas
18/12/23 by F white
First time I used service. First drop off agent had cabinets which didnt work for me as I wasnt sent a bar code via email to scan. Subsequently went to Happy Shopper store on Cheltenham High Street where the incredibly helpful manager advised that I needed to attach THREE customs forms. Therefore had to return with additional signed documentation. Thankfully the agent had clear envelopes to accommodate extra copies. Took hours and a lot of petrol before package was on its way. I have checked but nowhere in the instructions does it say 3 copies of customs forms.
18/12/23 by customer Freddie
Fairly easy process online to book and prepare parcel. Delivered to a local store for pickup. Delivery to Europe within 3 days with clear communication along the way. Excellent speed and price.
18/12/23 by Mrs. Carolyn Williams
Delivery to France in 3 days , fantastic
18/12/23 by Customer
Easy process good Comms for EU posting with excellent tracking. Only pain and not Parcel Monkeys fault was the form filling for customs and customs charges on kids Christmas presents at the delivery. I will never get over how stupid people were to vote for Brexit.
18/12/23 by Gareth
Easy to use website that presents a wide choice of options.
I dont send a lot of parcels , but as its cheaper then having airline suitcase charges , I plan to send more.
18/12/23 by Ian
Book my parcel to go to France.Collected on the day within 3 days in was delivered to the address in France.THATS SERVICE FOR YOU (AND AT A REASONABLE PRICE) Well done Parcel Monkey
18/12/23 by Leonard Martin
Following on from our claim for a parcel that wasn’t delivered and our subsequent complaints and Trustpilot reviews Parcel Monkey agreed to pay £220.14. However we received only £87.50 and having complained over 10 days ago about this underpayment they say the issue has been handed back to the accounts team. We are now getting no response. This has been going on since the 27th of September when we first raised the issue that is 82 days and counting!!!
18/12/23 by Stephen Clarke
Very good service and price
18/12/23 by David Bardsley
Good communication. Reliable delivery. Package in perfect condition
18/12/23 by Mr Derek Leitch
Easy to post left at post office. Arrived promptly at destination
18/12/23 by Joanne Ryall
Be warned - An unauthorised charge of £76.60 was made to my credit card, without my knowledge of permission. Having followed up, Parcel Monkey claimed the size & weight of my parcel was assessed and an additional fee had been applied. Note - the size & weight of my parcel was absolutely correct because the size & weight were stamped on the box. It all appears a con. I wont be using this company again.
18/12/23 by AS
My parcel got lost
18/12/23 by Customer
Outstanding service
18/12/23 by Mr Thomas Davies
I received no notification or confirmation that the shipment had been picked up and none that it had been delivered. It would seem that an email or text message is the least that could be done to notify the sender that their shipment was on its way and that it had been delivered. I can only assume it arrived :-(
18/12/23 by Chuck
Always helping me find the best prices for international parcels. Customer service reply quick to assist you if there is an issue. If you look for trusted and reliable company that will find you the best courier prices Parcel Monkey is the one.
17/12/23 by Patrick
Fantastic service. Parcel picked up UK on Monday 11 December and delivered US on Friday 15 December.
Fully tracked and insured- will definitely use again!
17/12/23 by Janet
Parcel delivered on time as promised. I had booked Parcelforce Global Priority via Parcel Monkey and had a query about the parcel. Parcel Monkey customer services was excellent and their agent was very helpful. This was the first time I used their services and would definitely use them again.
17/12/23 by Smita Patel
Delivered to address in Australia on time
17/12/23 by Terry
You did what you said you would do!
17/12/23 by Zena Newbery
My parcel was supposed to be delivered to the address in Poland within 4 days but when i tracked that parcel i found out that ONLY left UK. My word !!! how long it’s going to take? Items in the parcel are so , so important to the recipient!!! And you wont 5 stars . JOKE
17/12/23 by Ewa Zawadowska
so quick so simple so fast
17/12/23 by CustomerLynnc
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