We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,384 reviews.
You delivered on time and in Excellent condition
15/12/23 by Customer
The fastest service so far. Only quibble was there werent many instructions on what to do with the customs forms. Previous carriers have said to put a copy in the parcel and 2 copies on it. Would definitely use Parcel Monkey again
15/12/23 by Marilyndg
Very easy to use, efficient labelling and good value
15/12/23 by Rees
Very good, thank you
15/12/23 by Yusuf Cosman
My bag was returned to the sender not delivered to the receiver
15/12/23 by Customer
Great service
15/12/23 by Customer
Arrived before estimated date!
15/12/23 by Customer
Sent a parcel to China it was there in 5 days
15/12/23 by Steve Houckham
I love parcel monkey as a delivery comparison site, so easy to use and never had any problems unlike other sites
15/12/23 by Alison Taylor
i have posted my parcel to my son on 071223 with the promise it would be delivered between 3 to 5 days...perfect for xmas and a birthday...oh no on 141223 i am advised there is a problem with it, only after i have contacted yourselves to see what the delay was. Absolute disgraceful
15/12/23 by Sarah and Andrew hyde
New Zealand in 4 days? Brilliant!
15/12/23 by Tony Horrocks
First time using parcel monkey.
Great experience, easy to use. Great courier. Great find.
15/12/23 by Jackie
The parcel arrived on time but even though the item was completely wrapped in bubble wrap, the item inside was damaged.
15/12/23 by Sohel
Collected and delivered as agreed. Tracking updated during transit.
15/12/23 by Tracy Johnston
perfect super quick very happy
15/12/23 by LION TILES
13 bays latter + the parcel has not been delivered you received on the 9 th dec i will be thinking that i won,t be using you again
15/12/23 by Ron Jones
I was very impressed by the service given.
15/12/23 by Ann
Very good service and easy to use the website. Will definitely use again.
15/12/23 by Welsh girl
Helpful and very affordable.
14/12/23 by Footasylum Customer
Parcel collected sat 9th Dec, should have been Tues 12th. As of today 14th Dec parcel still not delivered.
14/12/23 by James Sennett
Item not delivered and Parcel Monkey is escaping from responsability. ???????????????????????????????????????????????????????? Worst is when u st asked me for my ID. That is disgusting. Dont tell u will not share to 3rd party my persenal inf, because there is no way to believe u. U have my order number and get your job done for what I paid for. Disgusting.????????????????????????????????
14/12/23 by Mr. Max
We use brand new boxes here and now multiple time this company have smashed them up then charged £70 for it. This has now happened multiple times and the evidence is exnored. They are a con dont not use and avoid
14/12/23 by simon allen
got to the states right on schedule. 5 stars!
14/12/23 by Leah
Used it twice this month 1. Sending some of my own stuff back to my home country UK to Luxembourg… was stuck in customs for a week just to be returned (still waiting on it btw, paid lots too!) 2. Send a parcel from N. Ireland to England, was returned too! do not recommend and wont use it again!!
14/12/23 by Elizabeth Franck
Great service. UK to France only 3 days
14/12/23 by Marina
Parcel got there ☺️
14/12/23 by John
All Good.............
14/12/23 by Mr Scott Christie
It took 6 days to get to delivery destination. Which for fedx would have thought it would have been much quicker.
14/12/23 by Mr andrew sergeant
Great service and price.
14/12/23 by Sh3ils
Not good at all. I paid and delivery yet. I want to report and no hay to do it. I regestered in order to be able to report, but bloody ParcelForce is telling me that everything is wong They are not allow me to report it. F-ing mierda. Who is going to pay me and all the costs I lost? who you matherfukers.?
14/12/23 by Mr. Max
Easy process to send a parcel from UK to USA. Really quick delivery time. Great customer service on live chat with operators who were really helpful
14/12/23 by Stephanie White
Simple, quick, effective and affordable. Excellent!
14/12/23 by Josephine Howe
Our Xmas parcel to the USA was dealt with and delivered within 3 days. Excellent service. Just didn’t like the parcel being left in the middle of the floor of the shop for collection where all customers could see address and customs labels
14/12/23 by D Cook
The whole process was easy, completing the details online and printing a label in my local store.Deliver was on time and would not hesitate to use Evri again.
14/12/23 by Phyl
The whole process was smooth. From submitting my order to dropping off the package. Even better hearing that it had arrived on schedule for my family. The cost was very reasonable also.
14/12/23 by MMS
easy to use undelivered on time
14/12/23 by Keith and thanks for your order
A good company to get postage through. They offer cheaper rates with the mailing firm, than they do themselves.
14/12/23 by andy
They collected the parcel and delivered it :)
14/12/23 by Ruth Jenkins
Sent parcel to NZ. Easy to arrange. Simple drop off. Parcel arrived in good condition and time. Sending parcel to the otherside of the world was not cheap. But done with eyes open.
14/12/23 by Mr RS
With Parcel Monkey I could choose from a pool of different couriers and find the right price for my parcel and the type of delivery I needed.
14/12/23 by ALDO MICELI
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