We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,736 reviews.
Parcel was due to be collected on 22nd Dec to Deliver on 23rd. Was not collected. Contacted Live chat and basically told if the dont turn up before 6pm then you will have to rearrange. No compensation is available. Rearranged collection for 28 Dec so lets see if it arrives today! Why let orders be processed if the company has no intention of collected and delivering!!!!
29/12/23 by Customer Sue
Parcel still not delivered now taken over a month
29/12/23 by Gill Nicholls
Customers tried to cancel their orders because they didn’t think they would get them before Christmas but were amazed to receive them at 14.30 on
22/12/23 and we were rather smug.
P&S Enterprises Limited
29/12/23 by Customer
The parcel got there at the arranged time, however they had to pay to receive it. When I booked the delivery I chose to option to be paying any charges by the sender. Disappointed
29/12/23 by customer
Parcel collected and delivered on time.
29/12/23 by GJ
The item was sent on the 22nd and it still hasnt been successfully delivered. We paid extra money to have an insurance which, in theory, would cover the whole cost of the delivery if the parcel wouldnt be shipped in time (allegedly, 2-3 working days). At this point were curious to see if Parcel Monkey will stick to their pledge, or if the company will claim some magical Xmas disruption which is unfortunately not covered by the insurance. So far the service has not been punctual as usual, nor we received any communication or explanations, so we can only give a negative review hoping that this will trigger better practices.
28/12/23 by Ludovico Ausiello
Disappointed!
28/12/23 by Rob H
Very easy website to manage and use and allows you to see a wide range of options at a glance.
28/12/23 by Matt Myerson
Easy drop off at local.post office and able to track item on its way. Only prib I had it wasnt the correct weight but ijust went by previous sticker on item.
28/12/23 by lynn hughes
Good value, speedy & efficient delivery
28/12/23 by Harry
No Live Chat, no contact phone number, their customer service is dependent on a flakey website. AVOID!! Quicker and safer to go direct to couriers.
28/12/23 by John Swinburn
I followed the instructions exactly as stated but when I took the parcel to the agent she told me I had to have 3 copies of the customs documents and not just the one. I had to take the parcel away and print more documents off.
28/12/23 by Jackie Ullyart
Very easy to use and cost effective
28/12/23 by John Nash
Supposed to be next day delivery but it took 7 days.
28/12/23 by Keely
I got the mailing labels quickly
28/12/23 by Msrgstet
Excellent service sending a parcel abroad to our son for Christmas, it arrived within 2 days! Will definitely use Parcel Monkey again, going through them got us the cheapest most reliable courier which was ups.
28/12/23 by Customer
I dropped off a parcel on Monday 18th December having booked a Next Day service with FedEx via Parcel Monkey. The parcel wasn’t collected by FedEx until the 20th (the day AFTER it should have been DELIVERED), and it didn’t arrive until the 23rd. Compensation please, as contract wasn’t honoured.
28/12/23 by Carol Green
What a brilliant service very large amount of parcels sent the week before Christmas
Everything got there intact and very fast delivery you are highly recommended by myself
28/12/23 by Marrissa
Courier failed to pick up the package
28/12/23 by Customer
No problems. Collected on time and delivered on a Saturday morning. More than was expected. Thanks also to ParcelForce who did the hard bit!
28/12/23 by Mark Wilson
Delivered on time and good tracking system.
28/12/23 by Warehouse Clearance Outlet
Easy to use website. Saved a significant amount of money by using this comparison site.
28/12/23 by simon
Top hint: use a desktop or laptop to navigate the Parcel Monkey screens. My wife used her iPhone and the information was lost when she got "submit". Parcel Monkey worked quite well. We could clearly see the prices of the different couriers. Let down a little by the tracking capability. We selected UPS to send our parcel to the USA. Clicking the PM link took us to the UPS site, but we got the distent "unable to give you tracking information" errors, so were in the dark as to where it parcel was. For want is in OMs control, very good. I will use this service again.
28/12/23 by Geoff and Linda Kretzschmar
The website etc is really easy to navigate but the time scales advertised for getting items over to Europe are not accurate. I paid extra for an express service (2-3 days), it’s now been 10 days and it’s not even out for delivery in the destination country yet.
28/12/23 by maria law
Ive used parcel monkey several times now, always easy to use and quick. Save money on prices
28/12/23 by happy customer
parcel misssing 2 weeks after delivery date, and no updates on where abouts
28/12/23 by gavin havercroft
Very easy and straight forward. Good choice of carriers , just booked on line printed out the label . Took parcel to local collection point garage in this case and was delivered next working day.
28/12/23 by John Armitage
Customer service takes 4+ days to reply and they just told me to wait every time. Their system puts "private individual" on the labels over the receivers name, which made my parcels get stuck in customs for 2 months as the name appearing in the system was "private individual". I had to send the same information I gave them to customs in the UK and again to customs in Spain as for some reason this wasnt shared. Most of my parcels tracking showed they couldnt be sent because they were not pre-registered and they wouldnt help. These 9 boxes almost got returned to the UK because of that. I had to fix everything myself. It was honestly the worst experience I have ever had sending anything. I booked the 5 day service and the boxes arrived 2.5 - 3 months later. I had to buy new clothes and other things as all my belongings were in those boxes.
28/12/23 by Anticlockwise
Collected 6 days after next day delivery....still not dropped off so I have payed next day drop off for it to take 7 days minimum.
28/12/23 by Customer
Disgusting attitude from these scammers. My parcel was sent to Colchester yet it was out for delivery in Nottingham several times, many miles from its destination. However it was returned and parcel monkey will not resend it without myself paying another £45 out. My contract has been broken and they are scamming me. Out of principle I shall pursue this as far as needed legally
27/12/23 by kris beech
My package was delivered before Christmas which surprised me considering I sent it on the Wednesday before Christmas. Very pleased with the service.
27/12/23 by Simon Barker
Wasn’t delivered within timescales.
27/12/23 by Graham Wallace
It was clear and straight forward procedure
27/12/23 by Customer
Quick and efficient delivery from UK to Australial
27/12/23 by John
Quick delivery, easy process to follow.
27/12/23 by HK
Very reasonable cost. Convenient drop-off at local post office. Same day pick-up by Parcel Force and delivered on time. Tracking kept up-to-date and easy to check via email link. Thanks for excellent communications and service.
27/12/23 by Linda Baddeley
Easy to compare and choose most suitable carrier for time/cost.
27/12/23 by Frau C
Parcel arrived on time.
27/12/23 by Customer
Collection on time and delivery as promised - on time ????????
27/12/23 by VJSports UK Ltd
Great service for sending gifts to France. Easy to use web site. customs frm printed for you and east tracking all the way
27/12/23 by AMDD
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