We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,647 reviews.
good customer setvice
24/10/17 by Customer
Our parcel never got delivered, had to be sent back to the sender at the end. Parcel Monkeys reply: You are not eligible for a refund as the delay has to exceed 5 days for a refund.
24/10/17 by petra
Good reliable service, keep up the good job.
24/10/17 by Bashir
All went as expected!
24/10/17 by Customer
Absolutely useless did not bother to collect 5 days in a row!!!!!!!only response sorry cant call them to complain or for assistance no phone line what a load of shi**e.But took payment for collection no problem disgusting could have delivered it myself faster riding a geriatric tortoise with dementia.
24/10/17 by Caroline
I really wanted to like Parcel Monkey. Website is easy to use and the pick up of the parcel went smoothly. After that - awful. Ended up contacting the courier (DX, who were extremely helpful) directly, even though Parcel Monkey instruct you not to. 2 weeks after paying for an overnight delivery, I now have a solution. I accept that sometimes, things go wrong. The mark of a company is how they deal with issues and provide solutions when this happens. Parcel Monkey staff were polite but ultimately, did not get the parcel delivered. They repeatedly failed to answer specific questions which is really frustrating. If you can be bothered, here is the full history. YouTuesday 24th October 2017 @ 12:12 I have now contacted the courier directly and have been told that the updated address had not been forwarded to them. Wherever the breakdown occurred, the outcome was that the package has not been delivered and Parcel Monkey has been unable to create a solution. I have now arranged collection of the parcel with DX, who were very helpful. This was my first experience of using Parcel Monkey and not one that I will be tempted to ever repeat. It might work well when things go smoothly but the rating of any company is how it deals with problems when they arise. I feel sorry for you guys and girls on the front line, receiving these messages. You need a system that allows you find solutions for customers. Becci. ashley from Parcel MonkeySaturday 21st October 2017 @ 12:04 Hello, Apologies for the delay and inconvenience this has caused you. This has already been brought up to the attention of the courier, however, we have not heard back just yet. Rest assured that the address had been forwarded and a follow-up inquiry was sent as well. As soon as we have a response from them, we will let you know right away. Should you have any concerns, please let us know. Kind Regards, Ashley.K Kind regards, YouSaturday 21st October 2017 @ 11:10 Hello, Updated recipient address information was provided to you on the morning of the 19th October. The parcel has still not arrived. Please offer a helpful solution to this problem. Becci. ashley from Parcel MonkeyThursday 19th October 2017 @ 12:53 Hello, Youre most welcome. Should you have any further concerns, please let us know. Kind Regards, Ashley J. YouThursday 19th October 2017 @ 12:00 thank you. maria from Parcel MonkeyThursday 19th October 2017 @ 11:47 Hello, Good day. Thank you for providing this information. I can confirm that this has been forwarded to the courier for you now. Kind Regards, Maria C. YouThursday 19th October 2017 @ 09:50 The recipient states that the address Albany Cottage, Culver Road, Winchester, Hampshire, SO23 9JF is full and correct and the house name is written on the building. However, she says to try adding the number 16 to Culver Road and see if this resolves the issue. Becci. maria from Parcel MonkeyThursday 19th October 2017 @ 09:47 Hello, Apologies for the inconvenience caused. Please be advised to use this number C9121547 to track your parcel. Should you have any further concerns, please let us know. Kind regards, Maria C. YouThursday 19th October 2017 @ 09:18 The address seems complete and correct as given by the recipient. I am checking and waiting for a response and will let you know of any revisions asap. In the meantime, please could you answer the following. I keep asking but nobody answers the questions. Please let me know if there is a process to give the recipient tracking information that they can follow. This is the third time of asking and Id really like to know. Also, how do I find a tracking number that is correct to use the tracking search link in the menu bar. When I enter the shipment id (PM5809062) it says its not valid. Becci. maria from Parcel MonkeyThursday 19th October 2017 @ 08:42 Hello, Apologies for the inconvenience caused. Upon checking here, your parcel was attempted to be delivered yesterday but failed because of an incorrect address. Could you kindly provide us the correct and complete address so we can amend on this? We will be waiting for your response. Kind Regards, Maria C. YouThursday 19th October 2017 @ 08:27 Hi, The tracking link is now showing less information than yesterday when it stated the item was out for delivery at 08.00. Now it simply says it was received as the Southampton depot on the 17th. I cant find any confirmation that the package has been delivered. Please let me know if there is a process to give the recipient tracking information that they can follow. This is the third time of asking and Id really like to know. Also, how do I find a tracking number that is correct to use the tracking search link in the menu bar. When I enter the shipment id (PM5809062) it says its not valid. Becci ashley from Parcel MonkeyWednesday 18th October 2017 @ 12:48 Hello, Apologies for inconvenience this has caused you. Upon checking here in our end, 1 item out for delivery for SOUTHAMPTON as of 18/10/2017 08:00:00. Should you have other questions, please let us know. Kind Regards, Ashley J. YouWednesday 18th October 2017 @ 11:04 Hi Ashley, Thanks for your response. So, we book the shipping with Parcel Monkey but Parcel Monkey are not able to provide any information about the shipment? We cannot contact the courier directly to find out if shipment will arrive today. Your help section says that you will chase up the courier on your customers behalf. It would have been reassuring to know that you have done this. Youve also not answered the question to let me know if there is any tracking information that we can provide for the recipient to be able to track the package. Thank you. Becci. ashley from Parcel MonkeyWednesday 18th October 2017 @ 09:00 Hello, Apologies for the inconvenience. Unfortunately, we are unable to give out any specific delivery date as we do not handle the goods ourselves. If you have further queries, please let us know. Kind Regards, Ashley J, YouWednesday 18th October 2017 @ 08:42 Hi Maria, Thanks for your speedy response. Does that mean the parcel will be delivered today? Also, is there any tracking information for the recipient to follow the parcel? Its the first time Ive used Parcel Monkey so still finding my way around. Just a bit disappointed as I believe it was an overnight service that was booked and the recipient waited all day yesterday for the parcel. Looking at the tracking information from our end, it looks as though its been at the depot waiting for delivery since early yesterday morning. Any information you have will help. Thank you. Becci. maria from Parcel MonkeyWednesday 18th October 2017 @ 07:14 Hello! Upon tracking, the parcel is already at the depot, waiting to be delivered. Best Regards, Maria S Parcel Monkey System from Parcel MonkeyTuesday 17th October 2017 @ 21:27 Hello, The Parcel Monkey Customer Support Department is currently closed. Our opening hours are Monday to Friday, between 8am and 9pm (GMT) Your message has been logged and will be answered as soon as the department is open again. Kind regards Parcel Monkey ____________________________ Helpful Information: Parcel Monkey is essentially a price comparison site with direct connections to courier companies getting you cheaper prices than if you went to the couriers directly! (We usually have the best prices in the UK!) Deliveries... We would like to point out that Parcel Monkey is not a courier company, and we are not in control of the couriers actions, only the placing of orders. That said please note that if there is ever an issue we are here to support you all the way. Phone Lines... We are an online business and to enable us to offer some of the cheapest prices in the UK we do not have any telephone numbers. Also if a courier company (Courier, DX, Parcelforce etc) should make a mistake, then we will initiate and run an investigation with the couriers administrators; this can take time and we have found from experience that communication via phone is impractical, therefore all support is run via email through this Support Ticket CRM system. Mistakes can happen but... Our core role is to get the best prices possible and offer only courier services that we know, trust, and have the highest successful completion rates - it’s worth noting we have changed courier services because of this in the past - we currently have an overarching 98% success rate which is something we are very proud of. YouTuesday 17th October 2017 @ 21:27 HI There, This parcel was supposed to be delivered today but has not arrived. Please can you find out more information from the courier and advise? Thank you. Becci
24/10/17 by Miss Rebecca Malthouse
Pickup and delivery was quick and efficient at a better price than going directly to Parcelforce, very happy.
My only criticism would be that the Parcelforce service I selected said there was no need to print labels and then once Id booked and paid for the service I was given a label to download, print and attach, not having access to a printer meant having to contact customer service to clarify the necessity of the label and it turned out it was only advisable to attach it and you could just handwrite the details instead, it would be easier if this was mentioned somewhere during the booking.
24/10/17 by Toby
Excellent, very pleased with the service, parcel sent over to the Channel Islands very quickly, Thank you will definitely use this service again.
24/10/17 by Mrs C Coxwell
Yes was really pleased with the service. Parcel arrived safely.
24/10/17 by Mr frank jarvis
Very good service
24/10/17 by Sarah, Expert Gates
Very good service.
24/10/17 by Merina Martin
This company is defenetly not trustful! After I weight and sent my parcels they charged me for additional weight. And there are a lot of cheaper companies which are more trustful!
24/10/17 by Martin Zerza
Customer service is excellent! I was receiving replies to my e-mails almost immediately at out of hours time. Didnt even expect such a high level of support. Thank you!
23/10/17 by Customer
Brilliant efficient service. Very competitive rates. Thank you.
23/10/17 by Jill Launchbury
Easy to use and collection arranged on time.. Saved a lot!
23/10/17 by Scottie
Failed to deliver on 4 occasions the driver didnt call even when a number was given. So in the end it was returned to me
23/10/17 by Customer
Good value, fast and reliable...
23/10/17 by phil boyd
Easy to use website. Parcel collected when promised on Wednesday, ready for delivery in northern France on Friday, though this was easily changed to Saturday morning on partner organisations Web page.
Great service, fair price.
23/10/17 by Jimmy fae Embra
Always excellent service from Parcel Monkey
23/10/17 by Goose Island Ladies Fashions
Requested, collected, delivered ... no hassle ... definitely use again.thankyou
23/10/17 by Customer
Faster than expected, which is good.
23/10/17 by Customer
Very reliable efficient company. Always use. Never a bother.
23/10/17 by Alayne Wells
Great service at a good price.
23/10/17 by Customer
Quick collection and delivery with full tracking for both parties. Very impressed!
23/10/17 by Customer
Poor service from start to finish. Accepted a parcel that apparently they couldnt ship because it contained a battery (despite it being shipped to me before!!) Returned to THEIR headoffice, and had to pay another £15 to get it sent back to me. 5 days later and Im STILL waiting for them to dispatch my parcel back to me!! All I get is a "Apologies for the delay and inconvenience the couriers error has caused you." No offer of assistance, taking responsibility for solving the error. Ive not spent over £75 trying to get this parcel sent... and in 11 days... its just been picked up, sent to ParcelMonkey and left there. And all customer service say is: "Unfortunately, we are unable to give out any specific delivery date..."
23/10/17 by RadMid17
Great service and arrived in Fiji in record time
23/10/17 by Fiji resident
I use your service for many times in last few years, most of your services were excellent but only last month, you didnt come to collect my item at the arrange day and didnt give me a accepted reason. I am really not happy with this. I hope you can improve this point from now on. Many thanks
23/10/17 by Jing Forrer
I paid for a next day service with DpD on parcelmonkey and it took four bloody days to get there!!!????????not happy and will reconsider my options resulted in a returned item!
23/10/17 by Customer
Everything went smoothly and parcel monkey gave me the best price for the service. Highly recommended
22/10/17 by SFoxall
Superb service, cheaper than booking direct.
22/10/17 by Blod
Excellent service very impressed well done .
22/10/17 by Garry Watson Customer
Great service, as always. Have used many times & recommended to others, and will continue to do so. Thanks Parcel Monkey!
22/10/17 by Mrs Carol Hudson
My mother has not received the parcel and it was sent on Monday 16th October. When I put the tracking number in it doesnt recognise it and i am worried that the parcel is lost. You cant speak to anyone directly at parcel monkey. I dont know what to do there are no confirmation email or alerts to let you know that the parcel has been received.
22/10/17 by Miss Thomas
Excellent service from start to finish
22/10/17 by Customer
Excellent service parcel was picked up at the time stated and arrived in oman sooner than expected.
22/10/17 by Keri R
Excellent as ever. First time Ive used them fir abroad. Fan service. Very cheap to send large parcel. Highly recommend
22/10/17 by kate
Great, speedy service. Better than yodel.
22/10/17 by Customer
Very fast service, easy to fill up form...definitely will use again!
22/10/17 by Customer
Fantastic. Very easy to use website.
22/10/17 by Customer
Never heard of this company until I needed to send a large parcel. The transaction was so easy. Tell them where you want the parcel to together with the size and weight and Parcel Monkey do the rest. Parcel picked up by ParcelForce and delivered within two days, brilliant service.
22/10/17 by MR M SHEFFERD
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