We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,017 reviews.
I have sent my parcel to Germany on the 31st of December ...it has only just been exported to Germany and still isnt with them. It probably wont arrive for another 2 or 3 days. Price was good...delivery time is poor
05/01/18 by Customer
Horrendous service! The online only "customer service" is totally useless. Ive uses them 3 times to send parcels and had lots of problem all 3 times! Never again! Its definitely worth paying a bit more elsewhere and get efficient help and support if and when needed.
05/01/18 by customer
Christmas parcels, all sent out and received on time. Best service and prices checked first on Parcel Monkey. Thumbs up.
05/01/18 by Robert
Delivered on time and at a reasonable price
05/01/18 by Customer
Came on time had a Returns ticket already printed very helpful
05/01/18 by Customer
Easy to use website. Easy to choose appropriate delivery company and excellent service from them.
05/01/18 by Ian Bushell
Parcel took 7 calendar days from UK to Philippines including new years day, Friday to Friday. Tracking shows attempted delivery, but nothing was presented to the Apartment building front desk and no one called the local mobile number clearly displayed as part of the shipping address. Still waiting for delivery which could be Monday now. It would be good if you knew who the delivery agent would be when you post so you can contact them directly in situations like these
05/01/18 by Customer
Excellent job
05/01/18 by Customer
I have sent 2 parcels over a week in November 2017 ,its now 5th Jan 2018 and there still have not got there, emailing Parcel Monkey is just a wast of time over the last 6 weeks .keep replying ,will advise you accordingly once the courier responded to us ,so the courier has not responded in 6 weeks. ITS BEST TO PAY THAT BIT MORE AND GET YOUR PARCEL WHERE YOU WANT IT THEN NOT AT ALL. PLEASE USE A PROFESSIONAL COMPANY THEN A FEW MONKEYS TO DELIVER YOU GOODS.
05/01/18 by Amrik lal
Great price. Arrived very quickly in France (even considering the New Years holidays).
05/01/18 by N Stirling
Sent two parcels GuangZhou, China. We took them to our local Parcel Force depot on Wednesday and off they went no problems. We arrived in GuangZhou on the following Tuesday and on Wednesday we recieved a text from China Post that a parcel was waiting outside our appartment for delivery. Briiliant service, however, there was just one parcel! Phoned China Post who didnt know about the second parcel. After another week we eventually we tracked it to China Customs. It was being detained for inspection. Three weeks later we got the parcel after paying tax with some items missing. Advice to Parcel Monkey use Courier who get it through customes rather than Parcel Force who pass it to China Post who are really hopeless and wont deal with China Customs,
05/01/18 by D J Mitchinson
Cheap and excellent service
04/01/18 by Customer
I sent an item to Germany and I also got extra rotection for damage or loss. The buyer contact my that the item has been damaged during transit I then contact parcel monkey after several weeks of investigations I was told there is nothing they can do as the buyer did not get back to them. You should not lie about your insurance because you don’t acknowledge it at all
04/01/18 by Dee
Sent and email and got no reply. My email is register however can’t access account! Dreadful service and website!
04/01/18 by Customer
Was surprised that Parcel Monkey was a clearing house for parcel delivery services. The first company I chose from their list, which they said was of firms in my area, said they were not available in my area! Thats a bit frustrating for starters! Eventually ended up with the Post Office parcel service, which did its job in picking up the parcel when it said it would, and - I hope - delivered it to Amazon. I cant really give Parcel Monkey unstinting praise as Ive only had the one experience, and am not sure why Parcel Monkey exists.
04/01/18 by Servant to Felines
Easy to compare and easy to arrange
04/01/18 by Frank Crangle
I couldnt believe how easy it was to do.
I saved about £5 sending by DPD as opposed to [parcelforce.
04/01/18 by sprond
Great service and so easy!
04/01/18 by Customer
easy drop off and very competitively priced
04/01/18 by Bernard Stubbs
Very efficient. Shall use again when required.
Thank you
04/01/18 by Customer
you are given a time for collection of parcel from 08:00 to 18:00 only. nothing more specific. does the company really expect people to stay in all day long. absolutely terrible service and will not use again.
04/01/18 by doc111
Good service unfortunately the Spanish end let you down. Seur said they would deliver between 10.30-11.30. I sat by the door and they did not arrive. I then received and e mail saying they called at 11.20am and no one answered. They did not call to my home
04/01/18 by Customer
Absolutely appalling service. Very little email correspondence in the way of confirmation. Paid for next day collection but the Courier missed my collection date twice. This becomes particularly problematic when their only form of customer service is through live chat. To attempt to reschedule for a third collection I waited on live chat for 50 minutes. I sent multiple messages in this time, which were all "read" by a Representative but not responded to. Finally had to email their customer complaints in an attempt to cancel the order, in which they ignored and rescheduled another delivery. After some conversation I finally managed to cancel. Reimbursement is not instantaneous however - passed to financing department with expected return of 3-5 days, which Im yet to receive. Not a single sincere apology. If you value your time and service I would suggest avoiding this Company like the plague.
04/01/18 by Customer
Love it, quick and easy
04/01/18 by Customer
Excellent service!
04/01/18 by Lyn
I used parcel monkey as both parcel force and the post office have previously struggled with the address as its in southern Ireland and there are no post codes, which meant the parcel would be returned marked insufficient address . Last year i tried parcel monkey to see if that was more successful and my parcel arrived within 3 days. This year parcel momkey used parcel force and yet again there was problems with them stating it was insufficiently addressed. I only discovered this by tracking it - no one attempted to contact me to try and rectify the problem. in the end the recipient had to pick it up from the depot themselves Very poor
04/01/18 by J Bain Customer
where is my pckage?
04/01/18 by jonny beirne
My parcel was supposed to leave France on Friday Dec 29. By Jan 2 it had not been picked up. I accept it is a busy time of year but do not think this is acceptable. There were people available at the collection point all day.
04/01/18 by Customer Ann-marie Redmonds
Love this service and use it regularly, looking at a few of the reviews I would say dont judge Parcel Monkey by the couriers themselves, if you choose the cheapest possible option then you cant moan too much when you dont get first class service.
Personally I always pay a few extra pennies for DPD, brilliant tracking service wherever in the world I send stuff.
04/01/18 by James
Uk to Australia in a few days ! :-)
04/01/18 by Jane V
Not the cheapest but far more reliable than UKMail
04/01/18 by Darryl Hutchinson
Excellent value, prompt and friendly collection and great online tracking; highly recommended!!
04/01/18 by Francis Vassallo
Purchased a 48hr service with parcel force 48 on Wednesday.
04/01/18 by Andy Mouter
Makes sending excess baggage easy and inexpensive.
04/01/18 by Simon Kerr
Great price and efficient service
What more could I ask
03/01/18 by Mr Mark Kane
This is the second time I have used Parcel Monkey, and the second time I have been delighted with the service given for the cost. Sending parcels to Japan is not easy at the best of time, thankfully Parcel Monkey have taken most of the stress away :)
03/01/18 by Pete Fayers
Exelent. Thanks!
03/01/18 by Customer
Quick, cheap and easy to use!
03/01/18 by Joao
Booking is very easy, and surprisingly cheaper. I chose to use the Parcelforce 48 service and it was around 20% cheaper through Parcel Monkey then through the Parcelforce website and it gave me a higher insurance cover too. Also they dont ask for endless personal details when completing the form. Only thing I found a pain was that the postage/despatch label was not immediately available after paying the booking fee and it said that it would be with me within an hour. I didnt have an hour to wait and see if it turned up so when onto their chat online service who got me the label immediately.
03/01/18 by R.D.
I recomand this company for the services provided!!
03/01/18 by Customer
