We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,647 reviews.
Very unprofessional. I ordered my parcels to be collected on a specific date. Early in the morning of the collection date I received a message with a specified collection time slot. No courier arrived by the end of the time slot. After waiting for a few more hours I contacted Parcel Monkey through their online chat (Thats the only way to contact them and often you have to wait for more than 40 min to get a response even in the middle of a conversation with the support staff.) They completely ignored the fact that I had received a collection time slot and kept telling me that the collection time is until 6pm. I kept waiting and at 6pm contacted them again since no one arrived to another couriers. Finally they said they will contact the courier company. I waited for 1 hour only to be told that they cant get in touch with the courier and they dont know what else they can do. So I asked them for waybill number and I contacted the courier myself. It turned out Parcel Monkey had booked the WRONG service. So as soon as the courier saw that the description (size and weight) of my parcels does not correspond to the service PM booked they cancelled the order. Yet Parcel Monkey kept telling me all day that there is nothing wrong and I should wait until 6pm. Extremely unprofessional. Pay a little extra and use another company to save yourself a lot of trouble.
21/10/17 by Plamen
Excellent service.
21/10/17 by Paul Pottinger
This service is second to none. Its a cheaper option but excellent service. Very good value for money
21/10/17 by GARY BROWN
Thank you! Your service was excellent.
21/10/17 by Customer
Great service and at a much cheaper cost than going directly to the main courier site to book exactly the same collection.
21/10/17 by Mr Groom
All went smoothly and parcel arrived safely.
21/10/17 by Customer
Excellent!
It was exactly what promised on the websote.
It arrived in time and pristine conditions.
21/10/17 by Paola Di Felice
Great, fast delivery.
Good tracking
21/10/17 by Customer
great service always on time
21/10/17 by Customer
Great all works out well , they did always seam to come up with the cheapest.
21/10/17 by Barrington
If like me you are an ordinary member of the public, I suggest you use this company with extreme caution. I wished to send an item to Europe. I now know that the cost is based on the volume of the container as measured by a laser scanner rather than its true volume or weight. To this volume they assign a weight, in my case 41kg for a box that actually weighed 14.6kg (the carriers confirmed weight). I was made to pay a substantial surcharge (£14.56 on top of my original payment of £28.30) as they say I had incorrectly measured my box, the variance was 5 x 3 x 3 cms. I believe this difference was due to the fact that the box had become slightly battered and misshapen (they supplied me with a photo of the box), thus the laser scanner was likely measuring at the widest extremes of the box it could do, regardless of how much of the box this measurement actually applied to and regardless of its actual volume. The fact that the box could have been reshaped to fit the measurements I had given was irrelevant to them. I had used the original box the item had been shipped to me in, it was not particularly rigid but was adapted to hold the item securely. I had used a considerable amount of strong tape to give the box extra strength but could not increase its rigidity. Notification of the surcharge was sent about a week after receipt when the box had already been destroyed! I do not believe Parcel Monkey did enough to make me aware of these potential problems when accepting my parcel.
21/10/17 by Grandma206
Brilliant service, reliable, great value for money and very fast
20/10/17 by D Hayned
Amazing service. I have used Parcel Monkey a few times in the past year to send parcels to Italy. They are quick and reliable and my parcels have always reached in 2 or 3 days for a very reasonable price. The dashboard on the websites is very easy to use and the whole process has been very smooth.
20/10/17 by federica
Didn’t collect the parcel. All I get is I am sorry.
20/10/17 by Lupu Razvan Ilie
Excellent service and friendly price!
20/10/17 by Jacek
Site very easy to locate and was very impress with price comparison for a UK delivery.
Straight forward in booking with no hidden charges. Once booked a confirmation email was received immediately.
Parcel was collected on the specific date.
20/10/17 by Mrs Maxwell
good price quick service would use again
20/10/17 by Tony
Excellent service
20/10/17 by Adrian Webb
Shame I cant leave no stars. My experience is the same as every other bad review in this list. Parcel Monkey have never communicated a single fact about what has gone wrong with my delivery or what they are going to do about it. Only platitudes. As someone else has said, queries are simply "kicked into the long grass" All Parcel Monkey responses to trustpilot bad reviews contain the same platitudes. Im afraid Im despairing that Ill ever see my valuable consignment again.
20/10/17 by Jeremy Hewitt
Much cheaper than royal Mail. Easy to use and simple instructions
20/10/17 by Brian Rowe
first class service a truly first class company no hidden extras like others what they quote is what you pay
20/10/17 by charliecrooks
Very easy and convenient to use, parcel arrived at its destination in the US safe and sound
20/10/17 by Paul
All went smoothly and my parcel arrìved on time.
20/10/17 by Sally
I feel that I received appalling service from Parcel Monkey. I was wrongly advised from the start as to how to use the site, my parcel arrived three days late and to the wrong address. No one was willing to help me when I rang serval customer service numbers and was left in the end to sort out the issue myself. The delivery was for a work event that had over 40 Press attending, we required the delivery for the event to go ahead and would have had catestrphic consequences for the business I work for if we had not finally found it. We will never be using Parcel Monkey again.
20/10/17 by Customer
Collected from the pick-up point and delivered within the quoted timescale
20/10/17 by Mr Thurley
Couldn’t be better if I’d have asked for more
20/10/17 by PAUL FIELDS
Good price, easy to set up and speedily delivered parce to UAE
20/10/17 by Robert Garnish
Its all good!
20/10/17 by Customer
I just wanted to update the site. Yesterday we received a message out of the blue saying our parcel would be delivered today!!! This morning we received a message saying our parcel was delayed! Here we go again!!!!!!!
20/10/17 by Phil Latham
An excellent comparison site, which leads you to a well structured & easy to use parcel service for locations overseas.
20/10/17 by Customer
Ordered service Thursday afternoon .... collected in U.K. Friday ... delivered to semi rural area in South Africa Tuesday before 12 ... no hassles ... just excellent service ...
20/10/17 by TONY
First time user and everything received safely.
19/10/17 by Customer
perfect thank you
19/10/17 by Ed Wilson
Another timely prompt delivery
19/10/17 by Dan Socaciu
Excellent prices, easy to use website. If you need to send a parcel, use Parcel Monkey !
19/10/17 by Alistair
Great, easy, convenient.
19/10/17 by hiace_drifter
My parcel has still not got there please look for me why
19/10/17 by Customer
Very GOOD service.
I will use you again soon.
Tracking very informative.
Parcel delivered before day scheduled.
19/10/17 by Customer . RP .
Same postal service provided at a greatly reduced price.
Whats not to like :-)
19/10/17 by Mr Jackson
perfect company,
very easy and quick delivery
will use again
19/10/17 by Kate
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