We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,381 reviews.
Simple, efficient and speedy.
17/12/23 by customer
Was really impressed with service. Everything was great. I booked the 48 hour service, excellent price.
17/12/23 by Lisa Young
Perfect except that it would probably have been cheaper to do it directly with the company recommended.
17/12/23 by Mary Fisher
They overcharged me £76.60 after 10 days
17/12/23 by Adrian
Easy to use - particularly customs forms.
Good range of parcel companies offered.
Easy tracking
17/12/23 by A Taylor
Collected quickly. Good price .
17/12/23 by Christine Threlfall
On tome and very quick
17/12/23 by Karen Susan Bosworth
Brilliant, easy to follow instructions on sending a parcel to Australia. All the documents were sent quickly and no issues dropping the parcel at the post office. After a terrible experience with Parcelhero, Parcel Monkey made everything right.
Would recommend to everyone
Use Parcel Monkey!
17/12/23 by Alitats
Easy fast delivery.at a good price
17/12/23 by Dawn Newport
One of my parcels (out of four) did not arrive, although I have opted for expedited delivery. Also did not receive any message from parcel monkey of the status.
17/12/23 by Customer
Easy process
17/12/23 by Helen Ogundele
Parcel Monkey is a straightforward and easy way to book a parcel to be sent to your chosen destination.
You choose exactly what you need quickly. Great service.
17/12/23 by William Theaker
Easy fast reliable
17/12/23 by ULDIS RAKVICS
Not as cheap as their competitor but the service is always very good and any problems are dealt with quickly. Id rather pay a little bit more for that assurance.
16/12/23 by Neera M
Parcel Monkey gave a number provider and price options for me to make my own choice. The one I chose saw my parcel delivered to a New Zealand address 7 days (that included a weekend) after dispatch
16/12/23 by Mal Smith
Easy and convenient
16/12/23 by ryan
Spot on delivery
16/12/23 by wayne Barkes
We paid for a three day delivery, the parcel was collected on the 11th December and still has not been delivered. Why do you blatantly sell a product when you cannot deliver what you offer. Absolutely shocking
16/12/23 by Elaine Bennett
Came on time, pleasant person. Easy to arrange. Will use again. Very pleased
16/12/23 by pamela hall
Easy to navigate
16/12/23 by Hendrika Vanas
I used the parcel monkey collection service for 2 parcels last week. One was collected on the day promised but one week later Evri still hasn’t delivered it. I’ve had emails from them telling me it was delivered then one saying they couldn’t deliver it as no- one was home and yet another telling me there’s been a problem with the delivery and they’ll be in contact tomorrow to give an alternative delivery date. My second parcel was due to be collected on Friday. I received an email from Evri telling me it had been collected (it was still sitting in myhallway) followed by one sayingg there was a delay to collection and I should re-book if I still needed the collection. So disappointing
16/12/23 by Karen Fenwick
good service
16/12/23 by Mr knipe
Brilliant as always with DPD
16/12/23 by Sue
Charged me extra on size. Even after I had rounded up to the nearest 1cm. Would not use again
16/12/23 by customer
I would give 5* stars but always can do better.
All was great! defiantly the price is fabulous. and took 5 working days for the parcel to reach Europe destination. And loved it that I could track all the way.
16/12/23 by Liva Liepina
Excellent service. Expensive but you get what you pay for. Both the South African parcel & the USA parcel arrived within 6 days with very little hassle
16/12/23 by Michaela
Very efficient and conveniently accessible.
16/12/23 by Tinotenda Samuriwo
First class service very quick and efficient definitely use these people again
16/12/23 by Judith Peacock
Easy to use and arrived within the time frame anticipated . Very impressed.
15/12/23 by Stella Butler
This service is amazing. They do a price search based on your criteria and list 5 companies from low to high with estimated delivery times. I chose UPS and it was delivered from a convenient UK drop off point to Colorado in 4 days. Will definitely use this service again - 10 out 10.
15/12/23 by Jan Zehr
Straightforward to set up and drop off the parcel at the local shop. Delivery was super fast.
15/12/23 by Jeanette
Easy process and speedy delivery from Parcelforce
15/12/23 by Sara Carless
Its excellent. Once you put in the dimensions of your parcel, you are confronted with a selection of major couriers to choose from. Very simple to use, very efficient service.
15/12/23 by Pete Nash
The only thing that let the down was lack communication with the person receiving the package…was not informed that it was delivered to the pickup point.
I had to contact parcel force to see where about it was … only then was the recipient informed it was ready to be collected.
15/12/23 by Geoff Hunt
I have always used Parcel Monkey and the service has been great however, this time my parcel has gone AWOL and they have done nothing but fob me off. They have handed my parcel to Royal mail? Was booked with Parcel Force 48 express. They wont give me a working tracking number they can not locate my parcel?? This was for an Ebay customer ( who is pretty cheesed off with me and giving me a headache) the parcel is large and kaboom its totally disappeared. Zero help and actually refusing to find a resolution or even admit the parcel has gone missing. Very upset by the complete lack of customer service They have washed their hands and moved on. Thanks Parcel Monkey I wont be using you again.
15/12/23 by Forest moon
The parcel still did not arrive, its over a week now. Not happy and also poor communication
15/12/23 by customer
So far they have taken almost three weeks not to deliver a parcel, this means I have missed the returns window, so have spent money on a courier service, when I may as well have thrown the package in the bin and cut my losses.
15/12/23 by Robert B
You delivered on time and in Excellent condition
15/12/23 by Customer
The fastest service so far. Only quibble was there werent many instructions on what to do with the customs forms. Previous carriers have said to put a copy in the parcel and 2 copies on it. Would definitely use Parcel Monkey again
15/12/23 by Marilyndg
Very easy to use, efficient labelling and good value
15/12/23 by Rees
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