We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,736 reviews.
I don’t think the process is particularly straightforward, however this is not due to ‘Parcel Monkey’ but more to do with legislation on sending parcels abroad. However, this a very reliable service and the parcels we send this company seem to arrive in very good time.
31/12/23 by Elaine Wood
Easy to use and compare prices. Never had an issue.
31/12/23 by Michelle
Very good service.
Would use again.
31/12/23 by Stephen Bye
Brilliant and easy method of sending your parcels, choose the courier print the label and off it goes, can’t praise the service enough.????????
31/12/23 by Customer
Everything went smoothly, arrived on time.
31/12/23 by Godwin
Good service
31/12/23 by customer
Easy to use. Efficiently delivered.
31/12/23 by Paul
It was easy to use and competitively priced. I especially liked knowing which service to pick if you wanted it to print your label.
31/12/23 by Mrs T
Delivered on time thank you.
31/12/23 by James
Good easy service to use. Parcel arrived as scheduled
31/12/23 by Susanne Crawley
Contacting people when things go wrong. Parcel has gone to wrong address and it still hasnt been resolved. 19.12.2023.
31/12/23 by spencer.finnerty
Cheap and easy
31/12/23 by Customer
Collection, delivery, tracking function all flawless…. Not much more to add, except a very reasonable price.
31/12/23 by Graham
2weeks now and my parcel was not delivered.
31/12/23 by CIPRIAN AIOANEI
Not collected my parcel despite it being a location thats open 24/7 and not replied to my enquiry on it either
30/12/23 by Eddie
Straightforward and apparently reliable. Easy to deliver to shop, from where I received a receipt of posting. Thereafter the items were delivered punctually.
30/12/23 by Martin
When I checked on the website, the original quote was around £56.00, and it said I could drop off to my local collection point, and the delivery date would be 21st or 22nd of December. When I booked the delivery, the price was just over £67.00. When I went to drop off the parcel it was not accepted, so I had to travel across to the other side of Birmingham to go to the main FedEx depot, walking miles because I dont drive. When the parcel was logged, the delivery date was not 21st but 25th December
30/12/23 by Customer Jayne B
Not being a regular shipper it was helpful to have a guiding hand, including the reminder to carefully check for unsuitable items
30/12/23 by customer Matthew
Fast and chip and helpful
30/12/23 by Eva
Everything
30/12/23 by Joyce
Price and options, just what i needed
30/12/23 by christopher
Fantastic Service, as always !!!!!
I have used Parcel Monkey for well over 10 years and have never had an issue.
Highly recommended.
30/12/23 by Bryn10_2 EBay Seller
Easy and simple, and found the cheapest delivery for me
30/12/23 by Guest
I am totally disappointed for being looted by the Indian Customs for the parcel which was sent by you. The same value of the commodity was asked by the post from me. Kindly clear my parcel problem, my parcel number is Ek131839781G13
30/12/23 by Rowena Gomez
Arrived safely
30/12/23 by Robert Varns
Good & quick
30/12/23 by Robert Varns
Ordered a parcel to be sent to Sweden. Only for the parcel to be lost for 10 days and not scanned then when I messaged ups for an update they said they were trying to locate it and within 15 mins the parcel was at a external company’s pick up office and my relative had to go get it her self!!! I bought guaranteed delivery within 3-5 days and she picked it up her self 14 days later! Awful and misleading
30/12/23 by ZG
5 star nice service
30/12/23 by technically business
Easy to navigate website and great prices, and easy to drop off my parcels
29/12/23 by Michelle Denney
Delivery driver was very helpful and friendly. Collection was made as arranged on agreed day.
29/12/23 by Autumn Glory
Quick and easy. Will definitely use again.
29/12/23 by Customer
Easy to use. Delivery happened on time.
29/12/23 by Graham Bartlett
It took 10 days rather than 4-5 days and recipient had to pay €33 to receive parcel despite customs declaration. PM needs to research customs from UK to EU.
29/12/23 by Ruth murphy
next day delivery arrived a week later no presents for family at Christmas, a terrible service
29/12/23 by James Mcmillan
Parcel delivered on time by my chosen courier. Price was great
29/12/23 by Miss B Jouavel
Parcel dropped off at drop off point and duly picked up and delivered next day
29/12/23 by Customer
Convenient and efficient at competitive prices
29/12/23 by HELEN
PLEASE AVOID THIS COMPANY They are scammer.I paid for a parcel to be deliver to spain before festive period they estimated 4 days and now passed 2 weeks and they dont have any idea where the parcel is.Trying to speak with them but theyr customer service its useless and keep telling me they dont have any update where can parcel be.
29/12/23 by Vasile Crainic
I love this website - its user friendly and presents all your available options and prices in one place. I have used it several times, especially for sending Christmas presents and have never been disappointed. Regardless of which service you choose your parcels progress can be tracked on your dashboard. Really cant fault it.
29/12/23 by Susan
When I ordered the booking for my parcel to be shipped, it had said “arrived before Christmas!” Is has never arrived at Christmas or even now 4 days later, still nothing. On the tracking page it says delivery attempted on the 23.12. 22:20pm but the ring doorbell proves there has been no delivery attempt then or at all since then. Very disappointed!
29/12/23 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
