We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,427 reviews.
Damaged delivery. Lots of chasing to get them to process claim
28/02/24 by James Hadley
Most cost effective international parcel delivery service in the UK! Delivered on time, great progress and tracking updates! Highly recommended!
28/02/24 by Mrs M
Great delivery process and fast
28/02/24 by clive s
Quick reliable, website easy to use will defo use it again in future
28/02/24 by Pat
Sadly received an additional charge as I ‘under declared the size/weight of my parcel’ and I cannot prove it was not warranted. Over stated the size of my parcel and its weight as it was a large parcel on purpose to avoid this exact action. They are great if you have small parcels. Avoid like the plague if your parcel is larger or heavier
28/02/24 by Mrs Paula Smith - Biopharm Technical Solutions Ltd
As far as I am aware the the item arrived on time and in good condition
28/02/24 by Donald Strange
recommend your service
28/02/24 by Customer
Collection was early, and delivery was quick
28/02/24 by Customer
Two difficult shaped, sized and weights of parcels, which I was not in a position to take to a collection point. They were collected exactly as required the day after I booked, and they were delivered intact several hundred miles away the next afternoon. I cannot fault this service.
28/02/24 by Jasmine Simeone
Not trustworthy
28/02/24 by Julia Sav
easy to use, delivered on time. exactly as described.
did a parcelforce 24 hour tracked delivery. was able to track right up to delivery and delivered on time. just as I purchased. Brilliant easy to use service.
28/02/24 by Karen
Parcel booked for collection by dpd on Wednesday for Thursday delivary. Failed. And on Thursday. And on Friday. Collected Monday delivered Tuesday. Not 24 hr.
28/02/24 by Nic smith
Great service, easy to use and parcels delivered with ease
28/02/24 by Sam Wylde
Easy service and very cheap when you use this for Abroad. I recently sent a parcel to India it was an easy task for me. All the services was above £195 but parcel monkey only charged £76. Will continue to use the service.
28/02/24 by Anish
Evri managed to destroy my parcel and damage the contents - I will never use them again
28/02/24 by NN
Excellent as Usual
28/02/24 by Stu G
Saved me £20 on sending a parcel to Germany by finding the most cost effective carrier.
28/02/24 by Stan The Man
It wasn’t very easy at the start of filling the form. The parcel was going abroad. Once the paper was ready, the rest was great. Cost of postage fair, and very quick delivery, transparent tracking. Parcel Monkey UK, thank you for excellent service
28/02/24 by Monika Glancey
Happy customer, great communication.
27/02/24 by Sylwia Wiechowska
Everything well went well.
Pick up and delivery.
Wish I had known that I didn’t need to print a label. But no option was shown me
27/02/24 by Customer
I shipped 3 boxes from the UK to Dubai via Parcel Monkey they used a thrid party service (Parcel force) and another when reaching the destination country. This was supposed to be a weeks plus, end to end service and ended up being just short of a month. We had issues with the delivery service in Dubai holding our items for an additional 2 weeks after arriving. When boxes arrived they where unrecognisable when they had fragile tape over all boxes and we knew what was in them was mostly broken. When opening them all majority of the items where broken, scratched, cracked or dented (I wish Trust Pilot could upload images). Unacceptable service due to timing but if you want your personal belongings damaged indefinitely use them.
27/02/24 by Fabienne Ayton
All delivered as promised
27/02/24 by JASON BROADBERRY
Excellent service from start to finish, parcel monkey site so easy to use and arrange parcel collection, parcel was collected by Parcelforce and delivered to Amazon with no issues. Refund was processed by Amazon as soon as parcel monkey processed the parcel via their system. Would definitely use again, really reasonable rates for parcels, £22 for 30kg. Great overall service.
27/02/24 by customer
Randomly charged me an extra £76 for a parcel being the wrong dimension apparently, news to us, bizarre!!! Not only do I think this is a mistake, even if the parcel was over the dimension, it wouldnt cost an extra £76. When I took it to the post office they only wanted £41 total.. These guys have had £21 plus stolen another £76! Im currently in dispute about this, be very very wary of using this company!
27/02/24 by Mr Winter
Relatively simple process to ship my parcel to the US, easy to fill in the details, lots of options
27/02/24 by Martin Dawson
Parcel was not collected on correct day Had to chase a number of times
27/02/24 by Alan Blackmore
I was sending a parcel to Japan. The process was easy to use, arrived promptly and was less expensive than rivals. I will certainly use again!
27/02/24 by Sue
Very efficient service
27/02/24 by Customer
Competitive price
Straightforward and easy to use
Quick
26/02/24 by customer antony
I paid for an international service and filled out the requsted forms. The parcel is now stuck at the country entry customs saying the customs forms are wrong. Parcel Monkey send a very blunt message for me to log in and change the customs documents ?? Very unhelpful and my £100 value parcel is still stuck at customs. Terrible service
26/02/24 by Tina
I went to my local post office to have it weighed and measured on their form, so that it cannot be disputed when I used you rservice, but I have now been charged a considerable amount as you have claimed the dimensions are more. Please review this decision.
26/02/24 by Sami Begolli
Not Parcel Monkeys fault by Evri were incredibly slow in delivering my parcel - should have been a 2-day service but ended up taking a week.
26/02/24 by Glenn
Arranging and paying for the parcel pickup was very easy and collection took place on time. Will use your company again in the future, very happy to recommend you to all.
26/02/24 by Andrew Owen
Using Parcel Monkey has been by far one of the worst customer service experiences Ive ever had. I used them to send a high value electric item (£1,000) to a shop for servicing. The company used to deliver was DPD. The item was delivered to a completely different address than the one I specified and the photographic proof of delivery clearly showed a residential address. I was made to jump through multiple hoops to get to an unsatisfactory resolution. They initially argued with me that the item was successfully delivered and so I asked for geotag information associated with the delivery photo. I also sent them back a Google Maps street view of the delivery destination that looked nothing like the proof of delivery photo. I then had to get the recipient (the electrical store) to sign a non receipt disclosure form whilst Parcel Monkey investigated. I paid for insurance on the item for up to £500 to cover myself for damage in transit etc. I went back and forth with Parcel Monkey for over a month. They are very slow at replying and keeping you up to date with information. DPD refused to talk to me even though they were the courier that lost the item. After 6 weeks of back and forth they offered me £500 compensation which is what I covered the item for with insurance. I felt this was extremely unfair as it was established that the courier completely disregarded my delivery instructions and delivered to a wrong address and when they went back to where they delivered it, they were unable to recover. Even if I didnt have insurance, this is a clear case of error from the courier. Im now £500 out of pocket and DPD do not help at all. Its worth noting that the only means of contact via Parcel Monkey is the account login section. If looking to send high value items I would completely avoid Parcel Monkey. Dont just take my word for it, have a look at their 1-star Trust Pilot reviews. I would go directly with a delivery company so that they have to deal with any issues and have better means of contact. I never normally take the time to leave reviews but this whole ordeal was so bad that I would get comfort in knowing that this may potentially save someone else from falling victim to a similar experience that Ive had with Parcel Monkey
26/02/24 by Aaron
Always use Parcel Monkey they are by far the best in my experience.
26/02/24 by clare masters
1. The parcel arrived later than planned. 2. The recipient was forced to pay an extra 15 euros to be handed what was supposed to be a gift... Hugely embarrassing. In total 30 euros to send a small parcel from the UK to France.
26/02/24 by Valerie Lecourt
Fast, easy to organise and a good range of prices
26/02/24 by Customer
They always support you
26/02/24 by Mr Churcher
Very easy to use
26/02/24 by Keith Robinson
Recently booked through Parcel Monkey and had issue with delivery. Item sent was not accepted and returned. But as Parcel Monkey dont put the buyers return address on the label - it ends up back with them and not you. And as a result want to charge £7.50 admin and new postal charge. Think twice before booking and change the return address on your label or you will get stiffed
26/02/24 by paul roebuck
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