We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,067 reviews.
Good and quick
26/12/17 by Julia
I used Parcel Monkey regularly over the last 3 years, and have found their service to be very good and very fast. I send parcels regularly to the EU, and have NEVER had a problem with anything going missing, which is always a worry. And each parcel has reached its destination within just a couple of days.
26/12/17 by C McMinn
The service was smooth, quite clear and I was able to weigh and measure the parcels, detail the contents online and complete the order pretty easily. I paid and was given a pick up date of the next day.
I have four stars as this was my main problem. I was up early to ensure I did not miss the collection. But my parcels were not collected until 1900! If I’d been given a morning/ afternoon or evening slot it would have given more chance for me to do other things! I know the collection was quite late for a delivery to Japan hopefully to arrive for Christmas but that was my only problem! And I’m thrilled to report the parcels did arrive by Christmas Day!! Yey!!
26/12/17 by Customer Irene Takahashi
This is the first time I use Parcel Monkey and I quite disappointed. The website recommended to use DPD for my delivery and now my parcel is lost: according to the DPD website my parcel was delivered to Liverpool, instead of Leigh and signed by some unknown recipient. After a week still no update from Parcel Monkey, that is wating for DPD to come back (doesnt look like PM is chasing). They also gave me a proof of delivery with some random signature but no mention about the actual address the item was delivered.
26/12/17 by RM
Really good deals, profesional team, had no problem with parcel wich i ordered feom romania to uk. Good service, i recomend .
26/12/17 by Vasile Rus
One of the resources CityPrint is rubbish
26/12/17 by customer
At this moment in time I would say Im very disappointed and if I could possibly give a no star rating I would. My parcel has not arrived at its destination, and the tracking doesnt make sense at all. Apparently after leaving the international hub and being exported from uk , it ended up back at the post office I took it to. No one has contacted me saying there is a problem and the christmas presents I bought for family did not arrive! Im not even sure where the parcel is?????
26/12/17 by Bernice
Straightforward, easy to compare.
Efficient link to providers site to purchase.
Would recommend.
26/12/17 by Ailith Harley-Roberts
My parcel is not home after 6 days
26/12/17 by Customer
Top Trumps once again!
26/12/17 by Howarth
How did you do!! The parcel was never picked up. I spent 3 days trying to contact Parcelforce numerous times spending over 20 min on the phone at a time on hold. I understand that you are not Parcelforce but you obviously havent even tried to track the parcel because you would know it has not been collected!! I really hope you take not of this and make it right at the first availability as Parcelforce are closed until the 27th.
26/12/17 by Customer
Ordered a tracked 24 hour service, parcel wasn’t collected, tried to contact customer services, no response, promised a callback, never got one, parcel finally collected but remains undelivered overa week later. Second time this has happened. Poor service.
26/12/17 by Customer
Reasonably priced and fast service will use again
26/12/17 by Customer
Very reliable, affordable and quick service.
Thank you parcel monkey.
26/12/17 by Val
I sent parcel on 9/12 from the UK to Greece. On the 26/12 still no delivery, the parcel appears to be lost. It can be tracked till the 16/12; arrived in Athens and then no-one seems to know anything... Poor service overall as parcel force want nothing to do with you and parcel monkey is not able to get anything done. Parcel monkey have made an effort to sent me updates daily, that they have no news. Understandably it is a difficult time over the holidays, but this is the reason I want the parcel delivered as I have no Christmas presents to give...
26/12/17 by Myrto Kaklamanou
You need to update your drop off location map. But the service as described and my parcel arrive on time and safe. Great prices too.
26/12/17 by Karolina Kaluba
paid for parcel to be delivered by 21st December with Christmas presents still not been delivered
26/12/17 by mary
Excellent service. Parcel delivered on time. Good job.
26/12/17 by Customer
Easy website, and excellent delivery times to Luxembourg, very pleased with this service!
26/12/17 by Susan Jones MBE
Picked up and delivered in time at great prices
26/12/17 by Leanna moore
On time delivery with no issues. Performed exactly as described.
26/12/17 by Customer Laurie Russell
Fantastic as usual. picked up in Maidenhead on Tuesday delivered to the Tarn in France on Thursday by 2pm, 3 days b4 Christmas. All for under £20 with £300 worth of insurance. Couldnt do without you. Keep it up boys and girls!! Happy Christmas!!! (5kg box of pressies for kids and wife)
26/12/17 by Jues
Paid for a 5 day delivary, 8 days later still not delivered. Thank you parcel monkey for ruining christmas in Norway. Took my money for an extremely bad service. Hoping for a refund.
26/12/17 by Customer
Managed to get the parcel collected and delivered successfully, at a reasonable price, but at no point did anyone offer me a receipt with the amount paid on it - which made it difficult to get the cost recovered from Amazon afterwards...
26/12/17 by Mike Poole
Great service, delivered quickly.
26/12/17 by Customer
everything was very good
26/12/17 by Andrei
very good service
26/12/17 by Adam Havoc
Easy and reliable for parcels
26/12/17 by Paul Kelly
Great service and excellent price. All went very smoothly. Recommended!
26/12/17 by Jason Davies
easy to use on computer chose dpd delivered parcel to usa in 5 days
26/12/17 by paul
Took the more expensive option of 3-5 Days instead of 4-5 hoping that would mean they (parcelforce) would be a tiny bit quicker, 6 working days later the parcel still isnt delivered.
26/12/17 by janice
Efficient. Friendly. Very reasonable price.
26/12/17 by Lady Susan
Parcel was to arrive after 2 days. Its now a week after sending it and its still not there. But I got a review request.
26/12/17 by Customer
Couldnt believe the speed and quality of service for the price. Booked my parcel to Ireland on the Monday before Christmas, it was collected on the Tuesday and delivered on the Thursday... Last minute but phew!
26/12/17 by TMuldowney
The parcel has not arrived yet after more than a week, and it was supposed to be 1 to 3 days. The tracking service was not always available.
26/12/17 by Customer
Still no delivery after 18 days So I sent a parcel from USA to UK on 08.12.17 so that it can arrive well before Christmas for my sister. This is the second time I have used Parcel Monkey, and everything went smoothly the first time. They are by far cheaper than Royal Mail (who quoted me £60!). I paid £21.29 to send a parcel weighing 1.6kg. I was careful to remain below 2kg to minimise shipping cost. It is now 26.12.17 and the parcel still has not reached my sister after 18 days! To add insult to injury, Parcel Monkey have charged another £9.29 to my bank card saying the parcel weighed 4.05kg according to the DPD courier that collected the parcel. As you can imagine this is the busy Christmas period so I gave them the benefit of the doubt for the delayed delivery, but this has meant my sister didnt get her Christmas gift in time for Christmas. Having contacted the online support and explained the situation, they basically were useless and kept saying the same thing over and over without helping in any shape or form. Overall a terrible company with shockingly rude customer service....AVOD AVOID AVOID.
26/12/17 by NK1234
No fuss company, very good
26/12/17 by BiFTeR
Good, reliable and very affordable. Much cheaper then going to the shipping companies directly.
26/12/17 by Faith
Where do I start. I used parcel monkey for Courier express delivery from UK to USA. Using Online service I had no option to drop the parcel myself at Courier which is a shame since I live close to it. I paid online on late evening expecting for Courier to pick my parcel up some time next day. In late afternoon of that day I got bit worried that it was getting late and I had no update or window information so I called Courier. After their customer service person clearly struggling with my question on when should I expect the parcel to be picked up I was put through to the manager whom informed me that they dont have a booking raised for my parcel picking. They had the number which I gave them but they didnt know why they had no info from parcel monkey to pick my parcel up! I was then advised to call parcel monkey ASAP and ask whats going on otherwise my parcel wont be picked up on that day. Of course there is no way to contact you over the phone. At that point my patience run out and I passed the case to my partner. He tried to speak to your customer service on your chat. What a joke that is! Waiting for 15-30 for a replay each time he asked a question is a joke that I have never seen! We were told that the parcel wont be picked by Courier but by yodel and then passed on to Courier. The girl could not answer why we were not advised about this from the beginning and I why I was given Courier ref number. The person talking to us was dreadful, uninformative, misleading and avoiding any answers! The fact we had to wait for more than 15-30 minutes for any reply is crazy! At the end, literally at 6pm my parcel got picked up (while we were still waiting for a replay) by Courier driver not yodel!!! He said we couldve just dropped it off at the Courier depot and skip this all nonsense! Worst customer service ever! Your customer service person ended our conversation asking "so was the parcel picked up at the end?" my partner replied and asked another question but we have never heard back from that person!!! The chat was still open on my pc for another 3h and we heard nothing back!! No answer, no question if theres anything else you can help with. Nothing, just rude person ending conversation with rude sentence. Truly terrible. Im running by business and often talking to all sort of customer service advisors but this was the worst by far!
26/12/17 by Customer
Really Excellent service. Northern England to Skiathos Greek Island in 3 days in spite of the busy Christmas period.
25/12/17 by Arthur
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