We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,643 reviews.
The parcel arrived in Athens on the 12th December and hasnt moved from the depot/sorting office since. Cant tell wether it has been stolen or lost ? Suggestions please
19/12/17 by Richard Catling
Absolutely terrible service. Requested collection after 5pm. Parcel contained arrived at 2pm when no one was home, twice. No further collection attempts. Contacted ParcelMonkey on Saturday and not a single line reply on Monday asking for the order number. I reply and wait for hours on the ‘instant chat’ service to be told I need to cancel the collection, request a refund and order a new collection. I ask if they can just arrange another collection and I’m told no. I have to cancel, request refund and create a new order. This is of course the festive period so I try to do this and I’ve been waiting on the chat for 30 mins to find out how to go about doing this.
19/12/17 by Customer
Terrible. Paid for a service that was not delivered.
19/12/17 by Customer
Very reliable services! Thanks
19/12/17 by Customer - PD
Very happy with the service
19/12/17 by Customer
Brilliant Service - will use again
19/12/17 by Paul Milling
do not use parcel monkey worst courier service i booked to get a parecel deliverd on saturday to be sent to my grandchildren in brighton iwas on my lap top for 8 hours tryinging to sort out they asked for the addresss 3 times took anywhere from 20 and 2 hours to respond sent me a lable for sombody in grease have now cancelled order on tuesday morning 4 days after order first went in
19/12/17 by Mr Frank sims
quick collection, delivery on time, very good prices. Will use every time moving forward
19/12/17 by Karen O'Connor
Happy how fast was the delivery
19/12/17 by Customer
excellent service, parcel left to Post Office on Wednesday arrived in Toronto on following Monday, delighted. Will definitely use this service again
19/12/17 by Geraldine
Parcel Monkey came as a recommendation and the service was outstanding!
Prices were competitive but more than that the collection service excellent - it took place during the bad weather without question. The chatline service I used to check collection (due to snow and ice) - was efficient and quick.
My parcel was easy to track and delivery to USA took the time promised ( I have sent parcels before to the USA previously using alternative methods and delivery took much longer than promised).
I will be using Parcel Monkey again and cannot recommend them highly enough.
19/12/17 by Karen
This was the second time sending a parcel to Republic of Ireland, first trip it was excellent, the guy picked the parcel as agreed. And it was delivered within 2days as promised. However on second occasion the dpd guy did not turn up to pick the parcel as agreed, no message to say why and when they wil next in. You can imagine its Christmas l spent the whole day waiting for them. I understand they are busy as well because of Christmas but thats not good enough, communication with a customer is essential. Just text and say you are not coming and you have rearranged. I had to go on their chat line and speak to an adviser. Thats the only problem but otherwise its good service, quick and cheap. I will try to send something to Africa and see if they will deliver.
19/12/17 by Tess
Was supposed to be delivered in 5 working days its now 7 and still no sign of parcel being delivered. This has happened on many occasions.
19/12/17 by Mr Robert Dickinson
Excellent service.
19/12/17 by Phil Hall
A quick and easy collection and delivery service at less than post office prices and without the hassle of Christmas queues. Thank you.
19/12/17 by David
The collection and delivery to New Zealand was very efficient and speedy. The only criticism is the tracking is way behind on whats really happening. The parcel was delivered before the tracking reported it as even arriving in New Zealand. Great service, used them before and will continue in the future. Keep up the good work.
19/12/17 by Customer
Good service
19/12/17 by Mrs L Northfield
Never a problem when ordering through Parcel monkey.
Excellent job
19/12/17 by Steve,Liverpool
I had never sent a large parcel anywhere before and was delighted with the whole process from.start to finish. I could track parcels progesterone whilst in transit and parcel was delivered on time .
If I had one small concern it was the fact that I chose a courier that I didnt need a printer for as I havent got a printer. But then was sent labels to print off at home. So maybe this part of the process needs reviewing..
I would use service again without hesitation.
19/12/17 by Wendy Griffiths
Excellent - very easy to use - parcel arrived quickly and safely.
19/12/17 by Ann Vetere
Cheaper than going direct with Parcel Farce in this particular instance. Needed access to a printer; no real drama. Will be using Parcel Monkey again when required.
19/12/17 by Peter
Simple, easy and affordable way to send parcels all over the world!
19/12/17 by Maria
great fast service
19/12/17 by jane and thanks for your order
Brilliant thank you
18/12/17 by Customer
Very good service at a good price.
18/12/17 by Norman
Really simple to use and great to have such a choice of prices and services clearly displayed (although typing address without special characters like hyphens takes a bit of getting used to).
18/12/17 by star
Really easy to use the site and good prices - especially reasonable for insurance of parcels. Everything booked and tracked successfully.
18/12/17 by Customer Jo
Easy to use website and delivered in 4 days as stated! Will definately be using again
18/12/17 by Debzzzz
Fast pick-up and delivery. Excellent service. Totally satisfied.
18/12/17 by Customer E. Blain
Fab company, I have used them many times to send parcels to Canada, and have always been happy with service and delivery times.
I also use parcel monkey at work for sending books both within the UK and overseas and we have never had a problem.
18/12/17 by Customer
I went on parcelmonkey website on 15/12/17 to arrange for parcel with Christmas presents in for my 5 year old grandson in new zealand. They couldnt collect the parcel until 18/12/17. I arranged a day off work to be in when the courier came. I waited in all day no phone call or email informing me that my parcel wasnt going to be collected.I have had at the reviews on their website and it looks like I am not the only person that has waiting in all day waiting for the parcelmonkey courier to collect parcels from their customers today. I feel that I have been total let down and miss lead by parcelmonkey and they shouldnt be allowed to take money off their customers for the service they provide if they are unable to provide the service they advertise on their website. have..They are not in my position whereas I will have to inform my 5 year old grandson that he will probable receive his Christmas presents in the New Year. Due to me waiting for 3 days until parcelmonkey could collect the parcel and then not collecting the parcel on the arrange day.
18/12/17 by Christine Smith
Sent safe and securer. Arrived within time stated.
18/12/17 by Dianne McLoughlin
This is the second time I’ve used Parcel Monkey and have already recommended it to family and friends (and they’ve started to use it too!). I cannot fault the ease of booking, delivery options to suit everything, the price (especially when compared to Royal Mail!) and the delivery service itself. Will happily continue to use and recommend.
18/12/17 by Rachel
Good speedy service
18/12/17 by Kam
Brilliant! Easy, reasonable, fast and careful... just what I needed.
18/12/17 by Philip cameron
Delivered in good condition and within the stated estimate. Great service which I would use again.
18/12/17 by Mrs Christine Clark
Very quick delivery, efficient and easy process. I would definitely recommend your services!
18/12/17 by Julia
Used this for the first time. Excellent service kept us informed right the way through. Will definitely use them again.
18/12/17 by Satisfied Customer
More than 1/2 the price cheaper than the post office. Delivery in a week. Sent 3 parcels lately and very pleased. ☺
18/12/17 by AW
Very good service
18/12/17 by Customer
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