We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,645 reviews.
This is one of the worst companies I have even been in contact with and I wouldnt recommend them to my worst enemy. My package was supposed to be picked up five days ago and every single day it hasnt been, I had to contact customer support to ask why (never had a reach out from the company to say that there was an issue with the service, and obviously never got an explanation either) and had to rebook for the following day. Still waiting for the pick up. Really regret using and trusting this company. It is a waste of time - DONT USE PARCEL MONKEY
11/12/17 by mathildaB
Cheap, fast and efficient. No problems at all.
11/12/17 by Catia Goncalves
Took package to nearby Post Office (had a choice of several) and it was delivered well within the promised time - at reasonable cost, too
11/12/17 by Street3ple
Absolutely great service .My daughters Christmas parcel arrived in France in the mountains within four days.I wish I had known about parcel monkey sooner. I would recommend service to family and friends
11/12/17 by Customer
From what I hear from my eBay review, Parcel monkey did well. Customer mentioned the item, which was valuable needed to be handled with care arrive very quickly from the U.K. to the USA safe and sound.
The saving using parcel monkey was £50.00 cheaper than the post office. This included signed for tracked and insured.
11/12/17 by Vans buyer
Gr8 service, site very easy to negotiate, love that it give you the price for posting, so you can determine what size box you need to get and weight. Very impressed and will recommend to everyone.
Definitely post from England to France each Christmas with goodies. Only 3 days to arrive, so Stilton, bread, sausages etc will be be in the box.
11/12/17 by lorraine crookes
Superb service using the top couriers and at a fraction of the cost of sending independently. I will never go anywhere else.
11/12/17 by Joe (Lanarkshire)
Absolutely brilliant. Took parcel to depot on Saturday morning. It arrived the next day on the other side of England from Wales.
Very pleased
11/12/17 by Customer
Used these a few times, will definitely recommend them. Saved £s
11/12/17 by Diane
The price was better than we’ve paid before. It was easy dropping off the parcel at my local post office and the labels were emailed quickly. One end of the parcel was open when it arrived, but nothing was missing.
11/12/17 by anon
Easy sight to use recommended if you are a new package sender or use a different sight try them you will like them
11/12/17 by Les M
Very good price to the USA
11/12/17 by Tony.
First time using Parcel Monkey. Very pleased as usually use another courier service which is not as convenient as need to drop off at their depot. Using Parcel Monkey not only have I saved quite a bit on my annual parcel cost but was able to drop off at my local post office ( a two minute drive as opposed to a 20 min drive). Really good service and you get to check your options before committing yourself
11/12/17 by Jackie Gibson
Gave me Parcelforce as cheapest service to USA. Very quick hassle free and cheapest so will use again.
11/12/17 by Alan
Parcel was collected on time and transported to France in decent time and subsequently to Guadeloupe where it has now been in a sorting office (presumably) for 5 days. My daughters birthday present and some desperately needed belongings have therefore been sat apparently out for delivery on a van that doesnt know the island very well!
11/12/17 by Mark Bocker
Reliable, good value, convenient
11/12/17 by Guy Wansbrough
Parcelmonkey system and staff excellent over years of use though some of the delivery companies they use are less so which is to be expected in such a cut throat business
11/12/17 by Chorisia
Its NOT your company but it was in Palermo for 5 days before delivery and delivered 2 parcels separately when i placed order together
11/12/17 by Customer Tyrone
A friend recommended this service and I’m so happy she did. Easy to use and great communication for both me and the recipient. Arrived on time as planned.
11/12/17 by Customer
Cheapest option and quick. Parcel arrived safely in NZ.
11/12/17 by Customer
Good price. Easy to use and swift collection
11/12/17 by Kevin Wilkins
The whole process of organising the collection of my parcel and filling in the export documents was first class. Unfortunately I have since had to chase DPD as I have not had any communication about the status of my parcel 1 week after it was collected. Its a pity they have let you down.
11/12/17 by Andrew Cullen
Arrived quickly so excellent service
11/12/17 by Mrs Susan Higgind
Great service.
11/12/17 by M.Owen
Site easy to use. Price much cheaper than Royal Mail through dpd. Collected parcel on time and delivered in allotted time scale. Will use again.
11/12/17 by Customer
Absolutely useless - as a logistics professional and consultant, I will never use them again and will actively not recommend them to the brands we work with.
11/12/17 by Customer
Amazing service! Highly recommended
11/12/17 by Customer
Brilliant service,arrived in HongKong within the week ! Most impressive. I will use again.
11/12/17 by SD
Very reasonable with price and very quick with delivery will definitely use again
11/12/17 by Customer
Fantastic service. Sent a parcel Monday to France from Uk. Delivered Thursday. thanks.
11/12/17 by Kate
Efficient, friendly, reliable and quick. Ive used parcel monkey regularly over the past year and they have been on the spot each time.
11/12/17 by Sol
The service is good, but the customer service is unacceptable. I spent 2 hours talking with 7 different people in 2 different languages, going in circles, and at the end the answer was "we cant do anything"
11/12/17 by raul
Great price and worked perfectly to plan.
10/12/17 by Customer
Good all round
10/12/17 by Simon Bull
Best price quick delivery as detailed
10/12/17 by Happy customer
Great service
10/12/17 by janice
First time user and totally satisfied .My 10 kg. Parcel was dropped off at a post office in Cornwall, and arrived in perfect state just over 48 hours later in SW France . Will most certainly use parcel monkey again .
10/12/17 by Janet Pollitt
Very impressed with the service really good job. ????????????????%
10/12/17 by James
Quick, easy and economical! - could not fault it!
10/12/17 by Roger
They stole items from my parcel. The courier removed items from my parcel and promised to give it back but apparently they just stole from me. It is impossible to get help from customer service. Parcel Monkey is not helpful at all. Avoid, not worthy.
10/12/17 by Miriam Matos
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
