We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,643 reviews.
Unbelievable good will use no other company
20/12/17 by Matthew
Couldn’t rate MailUK highly enough. Received a two hour window for collection and the same for delivery. Seamless!
20/12/17 by Customer
Good value for money, excellent service, goods collected from my home address at the time specified and delivered to the South of France within a couple of days. Very happy customer, thank you. Had never heard of Parcel Monkey but would happily recommend to others and will definitely use again. Gone are the days of taking parcels to the Post Office!!!
20/12/17 by Hilary Owen
Quick delivery and reasonably priced
20/12/17 by Brian
Excellent collection performance. Good price. Good tracking and delivery time.
20/12/17 by Norman
Wish there was a 0 star option!!!!!!!!!!!!! booked same day delivery service. called 4 times as no collection each time advised a new time of collection and this was missed every time. This horrendous service has cost my client over £10,000 in environmental charges waiting for this part. AVOID THESE PEOPLE AT ALL COST!!
20/12/17 by Craig Cragga Carr
First time I used this service - no problems at all. Email contained tracking link which I could follow easily.
20/12/17 by Jim - Edinburgh
I used this company to deliver my parcels to they customers first the parcel was 1 week 3days late,the other arrived damaged and l submitted my claime they told me that the cannot help me as the are not responsible for the damage,now twll me who is responsible for damaging your parcels in transit?? Is is not the courier drivers???? The worst part of this matter is that l paid for the parcel cover in transit aganist damaged or loss with my hard earned money so people stay far far away from this criminals that calls themselves PARCEL MONKEY they are crooks and will scan you off your money and turn their backs on you when you need their help and support. The last one that really got me was the one l sent Smeg 4 Toaster to a customer,the the customer got in touch with me stating that their toaster arrived badly damaged and dented then l got in touch with Parcel Monkey they told me that according to their Terms and Conditions after 5days of l do not report any problems with regards to the item they will not be liable for the damaged parcel, lmagine the scam!!!! How can a company have such ridiculous Terms and Cinditions which clearly affects Human Consumer Rights According to The Consumer Acts 1st October,2015 and also Unfair Trading Acts??? This company Parcel Monkey should be closed by Financial Ombudsman and Trading Standards also their stupid Terms and Conditions should be revoke as it affects Human Rights. As a result of this Parcel Money Incompetence and Scam my customer had left a terrible feedback for me damaging my reputation in ebay l work so hard to build. Seriously Everyone This Parcel Monkey Delivery Company are BAD NEWS AND SCAMMERS STAY FULLY CLEAR FROM THEM NO MATTEE HOW CHEAP THE CLAIME TO BE DUE TO THE WILL SCAM YOU OFF YPUR MONEY AND LEAVE YOU WITH EMPTY POCKET!!!! BEWARE OF PARCEL MONKEY COURIER COMPANY BE WARNED!!!!!!! I WANT MY FULL REFUNDS FOR THE SMEG TOASTER AND I WILL BE REPORTING YOU TO FINANCIAL OMBUDSMAN EVENTUALLY TO SMALL CLAIME COURT YOU CRIMINALS!!!!!!!
20/12/17 by grace okoronkwo
TERRIBLE, parcel wrapped very careful and covered in many layers of protective packaging, then fragile ape added to all visble sides, clearly has been stood on, boot prints on packaging on arrival and the photo and glass cover are in bits.
20/12/17 by Customer
5star service
20/12/17 by Customer
fault free transaction
20/12/17 by philip
Parcel sent to Germany.
Good service and despite it being near to Christmas it didnt take too long. Used them before and no problems with them, highly recommend.
20/12/17 by Lynsey Sankey
parcel monkeys offers one of the best online services . But their delivery agents Dhl example needs to address the parcel shape size before accepting the parcel .as it seems to loose its shape after being received by them or when the parcel is going threw their scanner resulting in additional charges most of the time .other than that parcel monkey they have it mastered .
20/12/17 by Philip
Firstly the website and service this company offer works. They will get you an excellent price and organise the delivery company to collect the parcel as required. The bad part of this shambles of a company is the customer service after an issue. The company they organised to deliver a parcel have lost my parcel. But as Parcel Monkies have no contact number, no customer service department that actually answer your questions, I am now stuck. I really wish I went direct to a delivery company as I would never use this company again. The shocking customer service means I am now financially out of pocket for their mistakes. One bit of advice AVOID at all costs and just go direct
20/12/17 by Bobby Etchels
I’ve used Parcel Monkey every time I send parcels home to Wales for my family. Never had any issues and so easy to use.
20/12/17 by Jodie Wallis
Poor customer service. Delivery wasnt picked up on the day stated, no explanation given. When questioning them about this they did practically nothing to keep me updated.
20/12/17 by Customer
Great door to door service. Took a light but large parcel when other companies would not. Would recommend.
20/12/17 by Christine
24h service ordered via Parcel monkey, delivery after 4days! + damaged parcel. No refund at all. Spend £12 and PM dont accept my claim! Poor service
20/12/17 by Simon
Very good price for the service and easy to use.
20/12/17 by Customer
Used this delivery quit a lot very happy with this company
20/12/17 by Ivy winn
What it says on the tin, perfect!
20/12/17 by Greg Customer
Fabulous, great postage prices and easy to do with no hassle.
20/12/17 by Sharon Evans
Always super
I never had any problems. It works fast an effective
20/12/17 by Customer
Really Poor Service, Paid for a service, but no label was sent, Customer server via webchat is total disgrace, Later they cancelled by order after 5 hrs which i lost the deadline for collection. Refund will take 7-10 working days during christmas for £65. Go somewhere else, or directly to Courier/FED etc.
20/12/17 by Mrs Dhanalakshmi
Second time using this service. No problems very satisfied
20/12/17 by joan robinson
Very easy to organise a box to be delivered to France. The postage itself was cheap and fast.
20/12/17 by Delphine
Very proffesional service
20/12/17 by Customer
Very easy to use, parcel picked up when it supposed to be, able to track parcel on its journey, several price options and I will definitely use this company again. Have already recommended Parcel Monkey to friends
20/12/17 by Anne-marie Hooker
Very pleased, posted it Wednesday and it was delivered Monday in the USA . Will use again
20/12/17 by Customer
Very impressed with the service and the price !!
20/12/17 by Kim & Dave Clayton
EXCELLENT as always collected at time stated, and delivered really early, brilliant !
20/12/17 by Liz Newman
Have used Parcel Monkey many times and have always found them to be FIRST CLASS.
20/12/17 by Dave
great service - prompt and efficient
20/12/17 by hamish robertson
Arrived in Canada in 6 days over the busy christmas period, fantastic service
20/12/17 by Tracey
100% Reliability everytime!!
We have been using Parcel Monkey for the past year or more and have had no issues or problems with their service, we would genuinely recommend any company large or small to use the services they offer.
20/12/17 by Alison C.
Cheap rate and fast delivery
20/12/17 by Geoff
Process all smooth from beginning to end. Pack delivered all in one piece and within timings
20/12/17 by Customer
As the parcel was sent on the 12th December with an expected delivery on the 14th Dec and it still hasnt arrived on the 20th December I think one star is being generous. Parcel Monkey could only confirm that it was at the DPD depot in The Netherlands which I could see online anyway. We were told a word was missing from the address which was a lie. We have chased up DPD and were promised delivery on the 19th, the 20th and now the 21st of December. DPDs Classic Pickup is more like Classis ****up !
20/12/17 by Customer
The british side was great. Parcel picked up when they said and dispatched abroad very quickly. Just a pity it sat in the van in Madrid ready to deliver 48 hours. Therefor the parcel was 1 day late and my son was only notified of the rescheduling after he had been waiting all day only to be told it would be delivered between 6 and 7 and then at 8 he was told it would be delivered the following day.
20/12/17 by Customer
fast delivery even at xmas
20/12/17 by vernois-beton
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