We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,644 reviews.
Service OK but no less expensive than parcelforce and arrived fractionally more slowly [one day]
17/12/17 by James Morgan
Went with parcel monkey because I had heard good things about the service. I have sent a 9kg parcel with Christmas presents in to my sister and niece in Australia but received an email to say they werent sending it because it contravined the terms. I have put childrens toys in the parcel and a gift for my sister. I emailed to ask what I had put in the parcel that couldnt be sent. Initially I received an email to say they were looking into it but after hearing nothing for a couple of days I emailed twice more but still have heard nothing . Lack of communication not good .
17/12/17 by Ann
Only complaint is I had to wait in all day till parcel was picked up. Would of been better If i had been given a time. Pleasant driver easy to do on website. Would use again and recommend to others.
17/12/17 by Customer
Choice of collection dates, kept informed throughout, everything happened when it was supposed to, excellent price.
17/12/17 by EO
Parcel to Norway arrived on schedule and nearly 50% cheaper than parcel force so happy enough will definitely use again
17/12/17 by Customer
Great price and all my parcels arrived within 4 days. Full tracking. Very happy. Thank you.
17/12/17 by A King
Using Parcel Monkey is quick and easy, I recommend the service.
17/12/17 by Dave Smith
Very helpful, easy to understand and the driver was very good because Im disabled and couldnt have carried the package anywhere, it was too big.
Thank-you
17/12/17 by Alison Cairns
i love booking the collection and delivery with Parcel monkey. { I always choose Parcelforce services}
They have proven to be prompt and highly dependable. and the cost is affordable.
Will definitely recommend.
Thanks Parcel Monkey.
17/12/17 by Adi
Excellent service and great value
17/12/17 by Jackie, Moray
Collected in uk and delivered to Spain on the day they said they would. I couldn’t fault the service at all, would definitely book with them again
16/12/17 by Kath
Absolutely great. From drop off at Sainsburys Wombourne to our daughter in Dubai in 4 days at the lowest price.
16/12/17 by Terence Herrington
No probs.....
16/12/17 by Customer
Quick, efficient service at a reasonable price. From the north of England to the Pyrenees in three days - excellent!
16/12/17 by Customer Ann-marie Redmonds
Posted last Saturday and given 3-5 day delivery expectation. Now following Saturday and not yet delivered....
16/12/17 by Miss Katie Hinde
Nice service
16/12/17 by francesco
Fantastic service: quick and affordable
16/12/17 by Customer
ABSOLUTE NIGHTMARE. They will loose your parcel, then start asking STUPID questions like "whats the delivery address" when OBVIOUSLY they know what the address is ! They will make many more attempts just to waste as much time as possible, so you get tired of it and decide not to make a claim in the end. DISGUSTING PEOPLE. oh, 1 more thing: if you complain on their facebook page they will BLOCK YOU! dodgy con-artists and cowards - thats what they are !
16/12/17 by Mateusz Duklas
Awful awful awful please stay away I read all the bad reviews and took a gamble hopefully nobody else does. If you do you will need photographic and video evidence of the weight of your parcel as once its gone they WILL steal money off your credit card telling you your parcel magically weighs much more than when first posted mine put on 6 kilos ?? I contacted them and they told me photographic proof was needed for them to return MY MONEY so I contacted the parcel company who confirmed it weighed 4.8 kilos not the 11 kilos they said it weighed hence the extortion. after putting this evidence to them theyve stopped answering my emails and still havent returned my money. To rub salt in the wound the parcel still hasnt been delivered 2 weeks after it should have been. GO ELSEWHERE PLEASE HEED MY ADVICE DOESNT MATTER THEY ARE TWO QUID CHEAPER THE GRIEF WILL KILL YOU...
16/12/17 by Customer Alan Boon
ParcelMonkey does it again. Important parcel to a relative on Australia - arrived safely and cheaper than mail. Very easy-to-use website. Dont generally get on very well with comparison sites but this one is excellent.
16/12/17 by Paul
Easy process and price competitive. Recommended !
16/12/17 by Peter
Great service. Lots of choice, great prices offered. Easy to manage system. Satisfaction indeed.
16/12/17 by Stormscreen Productions
surprised to receive e mail from south african courier company i had never heard about. further surprised that i was told i would have to pay more money for customs in SA?? Nothing mentioned to me in this regard from parcel monkey and a kind of ransom - if i dont pay they wont deliver the parcel and it is stuck 12000km away. Parcel monkey should make people aware that an other company will contact them and further money may be payable . . .
16/12/17 by Tristan H
Excellent thankyou
16/12/17 by Customer
Absolutely first class service and very affordable - thank you
16/12/17 by Customer Ann Luffman
Very easy website to use for bookings. Straightforward drop-off system arranged with Royal Mail Parcelforce. COmparatively inexpensive. Minimum paperwork. So, well done Parcel Monkey, and well doen Royal Mail Parcel Force.
16/12/17 by Customer
I was a bit sceptical at first. Posted a metre long 20x20cm parcel weighing 27kg for £15, fully insured, 48 hour service, Including collection
I was amazed. Brilliant service. Will certainly be using them again. Happy to recommend!
16/12/17 by Ian G
Another great experience with parcel monkey. Quick and easy to use, I would highly recommend their service.
16/12/17 by Caro Manders
Excellent service, sending parcels to family in Israel.
16/12/17 by Marian Joyce
I was very impressed with the service and would have given 5 stars except for one thing in the booking procedure. I was sending multiple items to the USA as Xmas gifts and you cannot put country of manufacture for each individual item, you can only enter one for all items, Then when you print off the pro-forma for customs every item has a country of manufacture beside it meaning that I had to write in the real countries manually. I have to hope this does not affect customs in the USA
16/12/17 by Mick Bennell
Fantastic service each parcel has got to its destination in the time frame given
Thank you Parcel Monkey
16/12/17 by Nigel
Parcel Monkey does offer quite competitive price for courier service on the market; however, I have lost count that their couriers just didn’t show up for collection in several occasions. Especially when I booked for Air Express service, I really hope the goods can be delivered within the time frame they advertised and charged me for. It’s more like a hit and miss, just need to test your luck. The most frustrating thing is, they claim that they are the middle man, cannot figure out why the parcel is not collected. I really hope this management level of Parcel Monkey can improve their service by intergrating with their service provider better.
16/12/17 by Anpanman
Supposed to be delivered in 4/5 days but its still not delivered. At least is possible to track it... Ill come back and update the review when (if) the parcel will be delivered.....
16/12/17 by Customer
Very straightforward online experience, no problems with tracking the parcel. It was delivered in the time given.
16/12/17 by John Hobbs
WOW this was cheap...... i mean the service not the price. Following up to my previous post the manager emailed me and passed me over to someone else who took days to reply. Just more evidence of passing the blame , i still havent had an acceptable outcome from the company for damaging my product. Seeking legal advice now . If you have money to waste and dont value your business stick to Parcel Monkey , but if you do, look somewhere else dont be conned like i have.
16/12/17 by Craig
Quick efficient service!
16/12/17 by Customer
Easy to use, just selected the service I wanted and printed the label. They scanned it at the post office and that was it. The link to the tracking is useful too.
16/12/17 by Neil orangepeel
Easy, quick and a lot cheaper then going to the post office!
16/12/17 by Customer
Sent a consignment to France weighing a total of 22kg. Got picked up by PF as arranged and was easy to track. Parcels were received in 3 days with no problems. A really good price - saved me £60 for same service if I took to P.O. can’t fault them at all.
16/12/17 by Lou
All round excellent experience.
Easy to do online, reasonable price, promptly picked up and arrived as promised.
15/12/17 by Sabine Weigert
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