We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,017 reviews.
amazing speedy effective delivery
11/03/18 by Customer
First class have recommended to friends will definitely use in the future
11/03/18 by Mr peter wright
Excellent Service - It was easy to book in the parcel and the drop of service was very simple too.
11/03/18 by RD
Excellent for sending high value items overseas
11/03/18 by Customer
Have always found this a good service
11/03/18 by David Stones
I dropped off the parcel at a pick-up point on Monday. 6 days after (Sunday) the parcel is still at the pick-up point. Parcel Monkey is unable to tell me anything else that they contacted the courier and that they will let me know. They dont and I have to chase them to hear again the same answer.
11/03/18 by Mic
As of today 11/3/18 parcel still not arrived a week tomorrow.
11/03/18 by Customer john carruthers
Great job. well done guys.
11/03/18 by Customer
Fantastic service in affordable price.
Thanks parcel monkey team
11/03/18 by Nadim
Would be great to know what time they come to collect the parcel, so I don’t have to wait at home whole day. Otherwise all great, would recommend it.
11/03/18 by Customer
I really like using Parcel monkey . It provides me with several options and their cost. The deliveries I chose are always the cheapest and are always delivered on time. Whenever I have an issue they have sorted it out.
11/03/18 by Customer
Very Satisfactory
11/03/18 by S J Davis
Parcel force were unable to meet the original delivery commitment due to adverse weather and did not communicate when there was a difficulty.
11/03/18 by Customer
very pleased with the service you have given me
I can see the receiver has signed for the parcel ,and has not yet come back to me for any breakage
Fingers crossed , Will definitely use again many thanks
10/03/18 by Customer
great service, simple to use and efficient pick up and delivery, couldnt ask for more
10/03/18 by Mr Mike Jones
Good service!
10/03/18 by Customer
Excellent service
10/03/18 by Doug Danks
Really impressed. Used for the first time last week and everything went as planned. Would highly recommend
10/03/18 by Sam
Simple straightforward. Did everything you would expect, perfectly
10/03/18 by Paul Beaumont
Perfect experience
10/03/18 by Victor T
Cannot believe I didn’t know about parcel monkey. Great site,easy to use and parcel arrived on time at reasonable cost especially as it covered loss and was tracked. Will definitely use again.
10/03/18 by sharon cotton
Easy & painless transaction. Will use again.
10/03/18 by Steve Tolfrey
Unlike Parcel2Go, you website doesnt keep seizing up with long running scripts, so full marks for that ! However, you could try offering the Parcel Force Drop Off service for a couple of pounds less. Im sure that would be popular.
10/03/18 by Tom Lucas
Superb service
10/03/18 by Garry Everitt
Quick collection and fast delivery! Definitely recommend
10/03/18 by Customer
Its really hard tracking parcels since the dashboards dont seem to be up to date
10/03/18 by Shipping for family
Great experience as a first time user of Parcel Monkey. My only moan is I didnt know or receive a message for the arrival time of the courier to collect the parcel.
09/03/18 by Mrs Roisin Salop
All went well and package was delivered quickly
09/03/18 by Customer
Once again I was able to arrange very cost effective pickup and 48 hour delivery on 5 parcels ranging from 4 to 18 Kilos. Parcel Monkey is how I will sent my parcels in future. It is a great easy to use service and I am very pleased.
09/03/18 by J Totten
Great service.
09/03/18 by Mr Charlie ODonoghue
Really quick and easy to use. Only downside is that the delivery always takes longer than its supposed to. Eg. 2-3 working days actually takes at least 4-5 working days.
09/03/18 by customer
Quick easy and saved us ££££s
09/03/18 by Nigel (Sussex)
Absolute rip off merchants!! Go elsewhere. Additional charges made for an item that was re-boxed by Parcelforce presumably due to damage without my knowledge and supposedly additional charges were made to Parcel Monkey which they say they have to pass on . When I challenged this, they could not even provide any evidence that they had been additionally charged by Parcelforce. Book elsewhere and avoid this company as I and all of my business friends will be doing in the future. They will charge you additionally even if your parcel is damaged and re-packaged by the courier. No doubt there will be some mealy mouthed excuse of a reply to this comment from them, but be aware - I have sold things for 14 years with 100% positive feedback with the people I sell to and used couriers without problems but I will not be using this company again. AVOID THEM!!!!
09/03/18 by Customer
Excpecially good service provider
09/03/18 by Customer Peter Sinski
Brilliant service excellent quick delivery
08/03/18 by Customer
Ist experience with Parcel Monkey was not good, due to the shockingly bad company D X Freight, seriously do not use as they are appalling!!!
Parcel monkey offered immediate refund so could not fault them.
So I was happy to try again this time Parcel Monkey really excelled, the parcel was collected on time even though countrywide disruption due to the weather and delivered earlier than expected. So a 1st class service.
08/03/18 by Steve
The tracking was like non existence. Used a 3-5 days delivery service. Seven days after the parcel was collected, the tracking still showing the same messages 9 days ago “Collection is scheduled for Thursday”. Email to Parcelmonkey one whole day without any response. This is the ninth days since it was collected, I still not knowing where the parcel is. Very disappointed.
08/03/18 by Herman Leong
Brilliant service as usual !!
08/03/18 by Dawn
used it for many times, always great.
08/03/18 by Customer JP B-G
Excellent service, went online and ordered pickup for the following day and the driver called at lunchtime the following day to collect the goods I was returning. Very reasonable price for a heavy object.
08/03/18 by Mrs Firm
