We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,642 reviews.
Easy to get quotes for delivery. Clear instructions and collection as planned. Tracking worked. No complaints.
23/12/17 by MARTIN
Parcel picked up monday delivered to my daughter in australia saturday morning excellent especially at this time of year
23/12/17 by Sylvia robertson
My step daughters xmas presents where collected Monday 18th December -as of today saturaday 23rd December they’ve still NOT been delivered to her. I’ve have been trying to chase up daily what’s going on and have had no communication from parcelmonkey. Their “instant chat” option is appalling. No one replies to you even though it says support is live. All I got was bog standard responses “we apologise for the delay we’ll look into it” yet no one did. I’ve received a messsge from the courier today saying “good news your package will be delivered Wednesday 27th December” how is that good news to the poor 7 year old girl who thinks her daddy forgot to send her presents?? And why did we pay for a next day delivery service that’s taken over a week to get there??? Royal Mail managed to get the Xmas parcel from her grandparents there in time so I can’t see why a professional courier company couldn’t. Will never use parcekmonkey again and would advise everyone else not to either.
23/12/17 by Laura
By quite some distance the worst customer service I have encountered. Firstly DPD did not collect on the day. ParcelMonkey inform me that they cant fix it, It is best to cancel and re-book for the next day. DPD do arrive to collect this time. They then keep it for 5 days before deciding they arent going to deliver it after all. ParcelMonkey have no idea why and cannot/cannot be bothered to fix it. DPD return it to ParcelMonkey who refuse to answer simple question of when it will be returned to me so that I can arrange someone to be in. It is now 17 days since DPD were supposed to have collected from me originally. If only it had been a Christmas present for the brother I dont like. Will be going to the Post Office if they ever get it back to me.
23/12/17 by Adam Daniels
Excellent service
23/12/17 by Customer
My parcel got to Portugal within 4 working days just before Christmas! Decided to use the service after being repeatedly disapointed with royal mail. It took 2 to 3 weeks for my Christmas presents to arrive... Very happy with the service will defenatly use it again!
23/12/17 by Joana Marques
Excellent service, we took ours to the post office rather than waiting in. Competitively priced and trackable. Arrived on time even in Christmas week. Used to send parcel to Channel Islands too, equally great. Would certainly use again and recommend. Simple easy to use good valueservice.
23/12/17 by P.Hodge
The service was fast and the delivered was fantastic. Thank you guys.
22/12/17 by Customer
My parcel has been misdirected and has still NOT been delivered,absolutely disgusting
22/12/17 by Mr & Mrs A Cheeseworth
Courier did not collect on specified date and no notification received to this effect from Parcel Monkey. Support Centre dim-witted and lack of telephone interaction dissapointing. Have used previously to transport goods from Canada to the UK far easier than I experienced transporting goods within two UK locations this time.
22/12/17 by Customer
It was a really pleasant experience - ParcelMonkey told me what I needed for my shipping from the very beginning (i.e. a printer to print the labels) and the shipping was quite fast considering the period (international shipping during Christmas time!).
I would use it again!
22/12/17 by Chiara
Would never use Parcel Monkey again. A portion of the postcode was missed off the address that was passed on to the courier so my parcel sat in a depot for several days and PM never got in touch with me. I had to do all the chasing myself, when I spoke to Parcelforce they told me they had contacted PM to obtain the rest of the address but PM never got in touch with me (or checked their own records) to follow this up. I send parcels to this address several times a year, always without problem in the past, until this time when I tried PArcelmonkey.
22/12/17 by Customer
Great selection of carriers and competitive prices
22/12/17 by Alex
Brilliant - quick, efficient and much lower cost than anywhere else. I 100% will be using only Parcel Monkey for my parcel needs from now on.
22/12/17 by Zoe V.
Fast parcel collection and delivery
22/12/17 by Customer
Very helpful and very fast service!
22/12/17 by Mohammad
perfect from start to finish
22/12/17 by Ann Jones
Excellent..... great value for money and informative updates on your parcels progress. Would definitely use again.
22/12/17 by Lesley Barnard
reliably,quickly...recommend this company..
22/12/17 by gabika
Very easy to book online will use again.
22/12/17 by Mike Stock
I can say is the best ! Only use these website
22/12/17 by Customer
I was anxious about sending my parcel with someone other than the Royal Mail but there was no need to worry. Goods got to Australia quicker than ever and all in great condition. Tracking option is a bonus too.
22/12/17 by Claire Williams
Two parcels collected by DPD from South Manchester at 4.10pm on Friday 15/12/2017, delivered lunchtime on Tuesday 19/12/2017.
One parcel posted Central Manchester at 3.30pm on Thursday 14/12/2017 via Royal Mail, delivered 21/12/2017.
All parcels sent to the same address in RURAL France.
Avoid Royal Mail if you can.
Cannot praise Parcel Monkey and their delivery agents highly enough, thank you.
22/12/17 by r.mum
Customer Service is TERRIBLE! I forgot my password and have been waiting days to have them send me a password update link. Meanwhile, I went on chat line to either try to get my password changed or to at least track my package - which seems to be stuck in Illinois (at least 4 days now). They couldnt help with either and are having the "relevant department" check things out. All of that only took 45 minute of me looking at my computer screen. Meanwhile, I have no idea if my package will ever get to Europe.
22/12/17 by Herb Kupchik
Parcel arrived to its destination quickly, no problems at all! I will send parcels again using Parcel Monkey! Thank you!
22/12/17 by Claudy
I have been using this service for 4 years now and am delighted with every shipping. Fast and efficient.
22/12/17 by Katrina wood
Excellent fast service
22/12/17 by Ltm
fast pick up and delivery Thank You
22/12/17 by Blemings
Excellent service and reasonably priced
22/12/17 by Customer
Just a scam I arranged a collection. They cancelled the collection on the day and could not provide a reason. I scheduled a new collection. Once again they cancelled the collection on the pickup day and could not provide a reason. Just pathetic. I can only assume its some kind of scam. Avoid at all costs!
22/12/17 by Richard
Very pleased with speedy delivery Thank You
22/12/17 by Kathleen Brown
really efficient and easy process - delivery to the USA Ohio in just 5 days - thanks again parcel monkey
22/12/17 by NIKKI4GILES
An item was not collected before the 5pm deadline that DPD sent me in an email. ParcelMonkey passed me back and forth on the Chat session, and said their cut off time was 6pm. This contradicted the cut off time for DPD..... After waiting for 1hr 15mins at work, extra, the item was finally collected. The DPD driver said that he would not have done it, if it wasnt me, as he had to go out of his way. When I questioned ParcelMonkey to get the collection changed to ParcelForce, for the following morning, at a higher price, they refused to pay the difference. I have had this same issue before, and it really annoys me. Andy
22/12/17 by Mr Andrew Hollick
100% as always
22/12/17 by Happy customer
Fast delivery and great prices.
22/12/17 by Alexandrina Vlad
Although my parcel arrived slightly later than expected, it was in time for Christmas and there were no problems with it. The website is easy to use and offers good prices.
22/12/17 by HV
No complaints with Parcel Monkey but I selected Parcel Force for the actual delivery. It was supposed to be 3 days but took a full week. Good job I sent it in plenty of time.
22/12/17 by Mike
Everything about the service went smoothly. Parcels were collected by a pleasant driver and delivered safely to my daughter in Dublin 2 days later as promised. Excellent! Have used before and will use again!
22/12/17 by Jan Adams
Easy to book. No hidden charges and parcel collected on booked day
22/12/17 by miss Holden
PARCEL ARRIVED ON TIME AND IN GOOD CONDITION
22/12/17 by CHRIS ATKINS
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