We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,644 reviews.
Do not use this company! Never had such a bad experience. Their website, trying to get in contact with them is nearly impossible. If you do finally manage to get to chat to someone, it takes them 8-12 minutes before they read and response to you. The agents dont really seem to know their bussiness regarding international customs and they just leave you hanging and dont respond. I have gone to another company who might be slightly more expensive but sooo much worth it. True saying for this company: If you pay peanuts, you get monkeys!
19/12/17 by yeb
got a parcel to Canada in the time quoted...a rare thing (although this might be Canadian Customs). Well done, anyway.
19/12/17 by Andrew Peters
Great company. I entrust my families Christmas gift package to them every year. Every year it gets there within the time specified. Very reasonable price as well. Highly recommend.
19/12/17 by Gina
Excellent service and cheap
19/12/17 by Lee
Easy simple and fast delivery, even a monkey could use it! Lol ????
19/12/17 by Ellen Edwards
Very quick service, will use again
19/12/17 by Customer
Great service
19/12/17 by Denise L
Very quick service, got exactly what I paid for and very happy with the service. Would sure them again for sure.
19/12/17 by Happy customer
Excellent and quick delivery to the USA. Would have been useful to recieve faster updates with the trackind
19/12/17 by Denise Willment
It has been more than horrible the experience I had with Parcel Monkey, not only they lost my parcel but it’s been more than a month since I first claimed the delay and all they said so far is that they are investigating the incident!! Investigating what?? And for how much longer?? They still haven’t got back to me with a proper solution, didn’t even offered to pay back the insured content Very unprofessional and unreliable !!
19/12/17 by Fed up customer
Parcel picked up at 3.45pm and delivered early the following day. I will use them again.
19/12/17 by Customer
Very easy to compare quotes for most parcel deliveries.
19/12/17 by Margaret Cowan
never had any problems, hopefully never will
19/12/17 by scooby gaz
Great service no issues
19/12/17 by Nadeem Raja
Fast efficient service.
19/12/17 by Lucy Pearce
Did not pick up parcel on date booked otherwise service was good. Parcel was picked up on the following day as arranged. No explanation for non pickup was offered.
19/12/17 by Peter
Works every time, Best Deals and they work
19/12/17 by Robert Butler
Parcel not received by intended recipient Nobody there called Denise This is terrible service .. I will tweet and Facebook Do not call me , the Sender , but my intended recipient in S Africa , Rex McGregor I am on holiday
19/12/17 by Customer
Happy as always!! Thank you from Dubai, Middle East ????????????
19/12/17 by Mitzi Davey
Great service many thanks
19/12/17 by Wendy Hartshorn
Excellent service will definitely use again.
19/12/17 by Sarah Tubb
I have had over 12 parcels be sent using parcel monkey. Every single one ends up with a problem or way over the expected delivery time. Useless service, false advertising time scales which are incorrect. Also got billed for £35, for an overweight parcel by 20kg!!! Imagine me getting the parcel 20kg underweight, shocking service and terrible employees
19/12/17 by Customer
Lost my parcel which is worth £500+ and are hopeless in tracking it down I did loads of homework and found out that the parcel hasn’t even arrived in first part of shipment!!!!!
19/12/17 by Mariella Aquilina
Great service and customer care. Fast and efficient to a reasonable price
19/12/17 by johanna
Great service, parcel arrived in France within 2 days
19/12/17 by Hannah
Excellent service.
19/12/17 by Mr Christopher Thomas
Easy process
Parcel delivered quickly, left as instructed
19/12/17 by Judith Ashford
Brilliant service! Picked the package on time and delivered very quickly as per expectation on the site. Most important everything was intact.
Thank you!
19/12/17 by Anna
I use these at least 5x a year and they never let me down always have the best prices and always great service !
19/12/17 by Connor
Great service, as described, life tracking
19/12/17 by Customer
I usually use parcel2go but after being let down after waiting 80hrs for collection and there customer service talk back was no use to man or beast. I found parcel monkey, I dropped the parcel at the post office as I got parcel force global priority service, this was a Christmas present for my son in Canada, he found me 5 days later with the parcel in his hands.
From now on parcel monkey for my personal and business.*****
19/12/17 by steve leyland
Disgusting late parcel dellivery first time gave them the benefit of the doubt 2nd time and again same thing the say delivery in 2 days,,,, 10 days later nothing, both times had to refund buyer but we lost out on the delivery charge.customer service is bad , no telephone number and after each chat is about 15-20 minutes each ( they read it and then takes ages to get back to you ) Fool me once, shame on you; fool me twice, shame on me
19/12/17 by Kazv
Fantastic service from this company. Very competitive prices and the ability to track the item online is great! Will definitely use Parcel Monkey again. Well recommended.
19/12/17 by Lynn
Great service, easy to use
19/12/17 by Customer loobyloo
Its been 5 days since the parcel was collected. The collection was very efficient and on time but since then I have only had limited information. I was informed of the follow-on carrier and when it arrived and left their depot however i have had no further updates since then which was 4 days ago. I know the package has not arrived at the recipient address but I have no idea where it is. The tracking service does not work on mobile phones and does not appear to adequately update
19/12/17 by A happy(ish) customer
2 Big boxes delivered swiftly and on time. Will definitely use again.
19/12/17 by Customer
I can not believe the lack of customer service that Marcel Monkey provide. You never get any answers to your questions you just referred to a support ticket but no one bothers to reply to it. There is no actual person to talk to they hide behind IT and their webchat people are no help, they do not know anything and just look you up on their computer with the same answers which again dont tell you a thing. Our parcel apparently has something wrong with the address even though they delivered to this address a few months ago and you have to input your address into their booking system where it should pick up any problems, and they supply the address lable which you put on. Diabolical especially as it has christmas presents in it that I am not going to have to explain to my kids why they are getting them late if ever!!!!!!!!!!!!!!!!!!!1
19/12/17 by Joanne Roadnight
quick pick up and very fast to France - slow to achieve final delivery in France.
19/12/17 by Francesca
The package was not collected on the agreed time and got to the delivery address very late.
19/12/17 by JOSEPH TURKSON
I posted a parcel on the 9th of December via a priority service (3 working das delivery). It is the 19th of December and my parcel still has not arrived in its destination!
19/12/17 by Customer
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