We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,645 reviews.
Always provide an excellent service. Easy to follow website with clear information and good choice of options.
13/12/17 by Mr Alan Heyes
I never heard of this website before some one I knew suggested it. I had to send a big parcel back and asked Royal mail how much would it cost. To my horror, I was given a quote which is near to 30 GBP. When I was informed about this website, I could be able to post the parcel with in 11 GBP with Parcelforce and they even collected it..I recommend this website and I am a happy customer.
13/12/17 by Krishna Chunduri
Easy to find prices. Easy to place orders. Easy to deal with. A great company.
13/12/17 by Michael Jobson
All pretty straightforward and was cheaper than going direct to the carrier.
13/12/17 by Harry
Good service on time polite and reliable 9 til six pick up been there at 10am
13/12/17 by Mr Danny Ceccarelli
Extremely annoying and frustrating service. I can’t believe the positive reviews and can only imagine they may be Fake. I booked a collection for my goods for a moving, and spent the entire day waiting for the collection at home. The courier NEVER ARRIVED, and when I complained that I had wasted an entire day of holiday, they just suggested that I could drop off my 200 kg of goods at their drop off point if I needed to leave the house. No solution, no apologies. HORRIBLE. They only offered to rebook it for another day “for free”. It is really infuriating, as there is no even any guarantee the courier will come on that day.
13/12/17 by Javier Soto Morras
Quite bizzare rreally, just received request to rate the service on here. So here we go - The Package was supposed to be collected on Dec 6th. I got tracking details every step of thew way - 6th December 2017 @ 13:49 Vialonga, Portugal - Record created. 6th December 2017 @ 18:00 - Pickup Scheduled 6th December 2017 @ 18:00 London, United Kingdom - Departed Operations facility u2013 In Transit 7th December 2017 @ 15:05 London, United Kingdom - Departed Operations facility u2013 In Transit 13th December 2017 @ 12:03 Click here to view carrier tracking events. all would be fine if all those records havent been fabricated as the parcel has never been collected and despite that apparently I am about to receive it ...
13/12/17 by adrian
I found Parcel Monkey very easy to use. My parcel was collected from home within a few hours and delivered within the two days promised. I can highly recommend them and would use them again.
13/12/17 by Nicholas
Have used Parcel Monkey a few times now and have always had excellent service from them. Well done!
13/12/17 by Ali Marshall
What a great system Parcel Monkey is. Ordering, Payment and Delivery was so simple we could track our parcel right across Europe right to the delivery address and who signed for the package.
I certainly would use again and recommend Pacel Monkey
13/12/17 by Mr Bond
Very good service - as expected with no worries.
13/12/17 by Clare Hampshire
very good service, I didnt need a printer as parcelforce didnt require one. I had to go out so I left my package just outside of my flats door. item was picked up and a copy of the label and transaction id was posted through my letterbox. with the transaction id number I was able to track my parcels progress up until delivery
13/12/17 by MICHAEL
Thanks for the quick precision work.
13/12/17 by Buni Timea
Very fast service Friendly courier
13/12/17 by Customer KW
Parcels are delayed, employees at parcel monkey so not want to help with any issues raised. Total waste of time and money using parcel monkey. Extort money from you and wont help or assist you when a problem arises. DO NOT USE PARCEL MONKEY.
13/12/17 by Phil D
Parcel reached safely on time.
13/12/17 by Customer
Excellent service use all the time
13/12/17 by Terry
Quick, perfect service. I love it
13/12/17 by Martina Csiki
Very fast service to USA and reasonable cost.
On line service was easy!
12/12/17 by Graham F Tidman
Easy to book with tracking. Only comment is collection said between 7am and 17.30 pm ..when I called I was clearly told it would not be until the afternoon when the drivers have done the deliveries that morning. So a clearer time window would make this a brilliant service better . Parcel force guy was great even help secure my parcel more for me.
12/12/17 by Oxfordshire
First class highly recommended.
12/12/17 by Michael
Everything worked ok, would use again
12/12/17 by MS LINDA HAYES
The tracking number got changed at Gatwick Airport Depot and no one told me. When I tracked the parcel online, it looked as if it had been returned to the post office in Brighton. I popped there but they replied it had been posted. I spent 40 minutes (!!!) waiting on the phone before being able to talk to an operator who informed me that the tracking number had been changed in Gatwick Airport as the machines could not read the bar code...Bloody hell, you had my email address, my mobile, and could not be bothered to send me an email and update me?? I dropped an email to the available email address for assistance last Saturday morning, and I am still waiting for a reply (Tuesday evening). Using the new tracking number, that is not linked to my account (why??), it looks like the parcel has arrived in Italy but has not yet been delivered. In reality, my sister received it today. YOU ARE **** (MERDA IN ITALIAN).
12/12/17 by Ilaria Palestra
Parcelmonkey is cheap, but the service is terrible. If you have a problem they will not actually help and will not even let you contact the delivery agency. Its a terrible position to be in if you cant afford anything else. Just beware and dont expect any accountability.
12/12/17 by Customer
I believe Parcel Monkey are the best 3rd party courier service offering great prices. The website is simple to use, the only problem I have had is anything goes wrong there is no body to talk to and everything is done by email at Parcel Monkey. Problems take a long time to sort causing frustration.
12/12/17 by Adam Leonard
We use Parcel Monkey regularly and it works for us!
12/12/17 by Karen
The other 3 times I had used this site it all went well. The last time yesterday was a nightmare!
12/12/17 by Valerie Oldershaw
An overall good experience. The only improvement that could be made would be a time slot for collection. Between 8am and 6pm is a long time to have to wait
12/12/17 by Joanne parkes
Wished to return a faulty Microwave and as I do not have a printer I was directed to Parcel Monkey to enable me to return the Microwave.
Excellent service Will def use again
Thanks 5 star
12/12/17 by Eleanor Caldwell
Excellent service very efficient thanks ‘
12/12/17 by BJ
Quick and no problems
12/12/17 by Customer
Very quick delivery
12/12/17 by catrina dobrowolski
Parcel was picked up in Cheshire within the hour slot I had been given that morning and delivered 5 days later in Lithuania. Excellent price. Excellent communication.
12/12/17 by karen thomson
Where to start. I had booked a courier through them for delivery to New Zealand in the middle of November. It was collected as planned by Parcelforce and sent to the Norsk depot near Heathrow as Parcelmonkey used Norsk for the transaction who then passed it to Courier for their international services. The tracking on the PM website wasnt working at all, and has never registered any progress. I was never advised who was actually sending the parcel to NZ and as such, couldnt track it until I eventually found thr Norsk site after much searching. No tracking had updated on their site either, until the 22nd November. At this point it said that there was a problem with customs and I had sent a message to my client to speak with Courier (still without any tracking numbers). She was told that it had already been sent back without any explanation. Tracking didnt update until after the parcel had been sent back so obviously we were all in the dark about it. There was no contact from Norsk, no contact from Parcelmonkey, no emails, no phone calls etc so there was no way I could have rectified any issues without knowing about them in NZ. This is the 23rd/24th when it gets back to the UK. I speak with Norsk, since these charlatans at parcelmonkey dont have a contact number. I had to wait 2 more weeks for an update, and noone could tell me anything about the box, where it is.. etc. I needed to get it back in transit to my client in NZ, as this was a new customer who had been waiting patiently for her saddle to be made by our company (12 weeks wait time on these saddles). I finally get a message from PM to advise that they claim i now owe them £318 for the return costs and they wont let me have my box until it is paid. Given that their tracking didnt work (norsks tracking was slow and Parcelmonkeys totally non existent), I was not told about any issues until it was too late and I had to find that out for myself and that their shoddy service took an additional 2 weeks to even contact me to move things forward... they are in breach of several major terms of contract in common law. They are legally not allowed to hold onto someones property in the UK and given that this is disputed and their fault for not providing correct tracking, they are now acting like thieves. Norsk are also complicit, as I asked them expressely to not let PM have this consignment back, and what did they do????? Send it back to these dodgy traders. I also understand that a lot goes missing in the PM warehouse. I am nervous as this could make or break my business since much of my stock and my saddles were stolen a few weeks ago, and I am having to start all over again. I feel it is going to mean a 12 hr round trip to their office in Eastleigh to sort this out.
12/12/17 by Claire Marshall
Tutto ok ok... ottimo sito web
12/12/17 by Alex
Excellent service.
Easy to navigate website and arrange. Package arrived speedily. Would definitely use next time sending abroad and highly recommend.
12/12/17 by Simone
First time user but very happy with a great service updates , tracking excellent , no doubt next parcel will be sent the same way
12/12/17 by D Embleton
Very easy to use and saved a packet on rip off royal mail prices
12/12/17 by wayne
The website is very good but I ended up with an all day slot rather than with a 4 hour slot if I had gone direct to the delivery company.
12/12/17 by Customer
Parcel Monkey = charlatans of the highest order. They take your money, never deliver, never refund, never explain. Thievery pure and simple
12/12/17 by Customer
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