We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,645 reviews.
Driver was 50 minutes late in pickup and he did not come with the printed labels that the bike pickup which i ordered was supposed to come with.
10/12/17 by Aryeh Citron
Great service!!
10/12/17 by Jill
Do not touch this company, a total rip-off. Took an additional 20 pounds off my credit card a week later claiming the parcel weighed 39kg (how did I and the courier who collected it lift it on our own then?), it actually weighed 11kg, I weighed it before sending it. Use them at your peril. How does a company with so many negative reviews still have a 4.5 rating???
10/12/17 by David Ellis
quikly.great
10/12/17 by Customer
This might be more a critic on the used service of dpd. The parcels came quick; it was estimated a delivery for Monday but the parcels already arrived Saturday. Someone was at home luckily. However, it seems that the parcel were not handled properly since the parcels themselves have shown damages and so far I found one item inside the parcel that was damaged as well.
10/12/17 by Customer
Online booking ok, for were cheapest. However it was due to be collected, but delivery agent didn’t knock the door, just put a dirty we missed you card through the door. Cynically would guess he gets paid for that and then coming again to get it? Had to rearrange, stay in all day again and the parcel delayed.
10/12/17 by Phil Marsh Customer
Cant fault it
10/12/17 by Robert Evans
Brilliant as always.
10/12/17 by Customer
Both parcels sent arrived in record timing and at competative rates.
10/12/17 by MS BIRD
Excellent service yet again
10/12/17 by D G R SKITTLES & SUPPLIES
Easy to use. Brilliant price. Would not hesitate to use again and recommend to others.
10/12/17 by Pauline
Very quick deliver, to use again for sure
10/12/17 by Patrícia
all great thank,s
10/12/17 by Edward Lamotte
Used parcel monkey numerous times with excellent results
10/12/17 by Paul
Excellent service and reasonably priced
10/12/17 by Customer
Best service ever. Very fast.
10/12/17 by Customer
Great experience - a quick easy and cost effective way to post parcels and compare options.
10/12/17 by Customer
I thought I would save a few pounds on courier fees as my package wasn’t urgent but have paid the price of this and wasted hours trying to track it. My package was collected on time although the driver somehow expected 4 boxes when only one was booked. Received a tracking number from Parcel Monkey which showed the item as “ready for collection” and remains that way 3 weeks later! After countless and pointless emails to the customer service they are unable to provide any clues as to the whereabouts of it! And my parcel still hasn’t arrived at its destination! I would never recommend this service to even my worst enemy.
10/12/17 by A. Neacsa
Excellent service just like always , very easy to get a great price and excellent delivery
10/12/17 by Chris B
Im sorry to give this rating, but Ive make to collect dates and hope I will be collect on the 3rd collection date
10/12/17 by Dawn
Good price and very quick transport to Germany however when they couldn’t deliver the parcel they didn’t use the phone number that they had been given. My son had to track the parcel down and arrange redlivery to a different location.
10/12/17 by Customer Lynn C
Good value great contact fast delivery
10/12/17 by KasiaL
Very efficient website easy to use short delivery time and quite cheap.
10/12/17 by Eamonn Kehoe
They overcharged my debit card declaring that I have provided a wrong weight. Totally false! I have double checked the weight of my parcels also after the delivery and was corresponding to the information that I have provided before.
10/12/17 by S. Smirni
Cheaper than yodel, hermes etc and better service! Arrived less than 24 hours after collected. 10/10
10/12/17 by Lovetoad
They overcharged after one week by making up additional weight.
10/12/17 by Federica Giammello
Great service, would have liked an email or text notification it had been delivered. Had to speak to the recipient to confirm delivery.
10/12/17 by Leanne Jones
I ordered a product which was delivered damaged by one courier to another. When it arrived the driver advised me not to accept it. Since then its been emailing the company daily who arent accepting responsibility for the damage. The customer care is very poor as nothing is done over the phone its all email contact. Im now three months down the line dealing with parcel monkey, this was the worst decision i have ever made as a business owner, please dont take the chance on this company.
10/12/17 by Craig
Great value and quick delivery to Finland via Parcelforce.
Clear instructions, no hassle. Thank you.
10/12/17 by John
I see lot of false 5 stars ratings to hide the bad reviews. What a strategy!
10/12/17 by D. Dundee
I recently sent a parcel to France. I weighed it, measured it (generously) then took it to the Post Office who also weighed it and got the same weight as me of 2.5kg. A few days later I received an email from Parcel Monkey stating that they had taken a further amount of money from my bank account because the parcel wright 5.2kg. This was totally wrong and as my parcel was checked with the PO there could be no mistake the I stated the correct weight. I will certainly not be using this company again.
10/12/17 by Alison Leclerc
Brilliant as ever a walk to local post office and it arrives in Germany a few days later. Insurance was good value also
10/12/17 by Customer
Does what its meant to, a comparrision site for delivery service, and surprisingly cheap. I was thinking itll cost £20-30 to deliver a tv but it cost £10 instead.
10/12/17 by Peter L
The parcel was picked up but no text message to say when so just fortunate we were in. Apart from that the service was very good and parcel delivered the following day.
10/12/17 by Steve Beeley
Excellent
Really quick and efficient
10/12/17 by Customer
Excellent service and great communication throughout the delivery.
10/12/17 by Jillian Macduff
very good price and service, thanks!
10/12/17 by Customer
My parcel got there on time and in one piece , but had to ring several times on booking as the address was printed wrong for Germany ???? Great price though and appreciated the other end ????
10/12/17 by Tashati
brilliant service
09/12/17 by simon
Fast and effective, hassle free service. Reasonable price. Well worth the money and then some.
09/12/17 by Ben
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
