We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,064 reviews.
Efficient service
02/01/18 by Performance Entertainment Ltd
Excellent service and ability to track parcel overseas was very helpful
02/01/18 by Sam
I live in rural France and had a small parcel to send to the UK. Website easy to use, I chose my preferred carrier (DPD.. I always find them efficient) printed off label. Took my parcel to local drop off point at 9am on Wednesday morning. Parcel arrived UK on Friday morning, 2 days later. This service was €5 cheaper than La Poste (French post office) and undoubtedly quicker. I was able to track the parcel all the way. I will definitely use the Parcel Monkey website again.
02/01/18 by Jan Tolputt
Very quick and reliable. Definitively recommended
02/01/18 by Customer
It took the service 3 days to collect my boxes, two of which I had to pay someone to be at home from 9am to 6pm. This is unacceptable. The council provided was average and after receiving an email providing me with a link to access a refund, according to a term an agreement that I had signed at the beginning the refund wasn’t valid any longer - other than poor communication between the team and low professionalism. The service was extremely poor for what I spent in time, energy and money. I will not be using this service again and will mention this to whoever I know.
02/01/18 by John Giordano
Very good service
02/01/18 by Ms Sorina
Excellent service
02/01/18 by Customer
Rubbish customer service. They do not have a clue where their packages are. the tracking system is rubbish. Do not deliver within the time frames quoted when booking. No one contacts you to advise that they are awaiting further documents. They required further ID documents before delivering my package and did not contact me - I contacted them after 4 days of seeing the tracking stating that it is in transit to final destination. Then they told me ID proof is required of recipient before package is delivered. had I not contacted them they would never have bothered to advise me. Then I asked the exact location of the package and they said it was at the depot and the address they gave me of the depot was UK but the actual parcel was in India. There is no phone number for you to speak to anyone you have to rely on an online chat where you are waiting for them to respond to you for 30 to 40 minutes at a time.
02/01/18 by N Patel
First time using the company and very happy with the service.
02/01/18 by Eco Contract Ltd
Avoid avoid avoid! Last response from Parcel Monkey is: Hello, Apologies for the inconvenience. Please be advised that the additional charge amount of £9.89 is from: Shipment PM5937391 , Declared-2.00kg , Actual-4.50kg, Amount - £9.89. This has been delivered, signed for, on 08 Dec 2017 at 11:52. Please do provide us pictures showing the correct dimensions of the parcel so we can help you dispute this to the couriers. In regards to Shipment PM5961949 tracking shows: Manifested, not received (underage), on 12 Dec 2017 at 10:11. I have contacted the courier to confirm and have this investigated for us. As soon as we receive their update, well contact you directly. Kind regards, Ellen.R My response is that its just too little too late. I have contacted Trading Standards and await their full investigation. DO NOT USE PARCEL MONKEY THEY WILL RIP YOU OFF!
02/01/18 by NK1234
Nice and easy as always.
02/01/18 by Jonny Pettersson
great service, the parcels arrived within 2 days and you know exactly where it has been.
01/01/18 by UKCustomer
No problems sending my parcel to the USA at all until the point of delivery which didnt register on the tracker. I had to email the recipient for confirmation.
01/01/18 by Customer
quick pick up deliveried on time
01/01/18 by Customer
Still waiting for my package which should have been delivered 2 days ago. The issue was that parcel monkey offered delivery dates that parcel force did not buy still charged for this. I had to find this out over phone with parcelforce. Wouldnt encourage anyone to use this service.
01/01/18 by Customer
Easy to sort! Good delivery to Spain
01/01/18 by Caroline
Quick, easy and trouble free. This was so convenient for me, as a small business owner. It would take so much longer to set up an account with an individual courier company, also we send large shipments infrequently, so really handy to have this one-off online service.
01/01/18 by Amy
Very happy with the service again.
Would recommend.
Delivered on time.Pricing is reasonable.
01/01/18 by HK
I would recommend this company
01/01/18 by Customer
Efficient and speedy service: thank you
01/01/18 by Bruce Mauleverer
Sent a parcel to rural Canada from the UK. The difference between predicted delivery and actual delivery was a week later.
01/01/18 by Andrew
Very easy process, good options and everything worked fine. The only negative point was that I deliberately chose a no printer required option but - after I had committed and paid - I was then emailed a label to print, so please make this clearer in the list of options. Apart from that, all good.
01/01/18 by Customer
Used parcel monkey twice. First time the courier send my parcel to the wrong place and I made multiple complaints - parcel delayed by several days and the courier was unapologetic. Complained to parcel monkey too who didnt care much. The second time delivery went well. My issue is that I get a request for feedback for trustpilot on the courier which went according to plan. Feels like a deliberate skewing and manipulating of customer feedback to get a positive response.
31/12/17 by Anon
I was able to track my parcel easily and without costing me a huge amount of postage it arrived quickly and in good condition I will definitely be using this service again
31/12/17 by Customer dawn
Amazed at parcel monkeys service. They arrived at the time they said to pick my parcel up. It took 4 days to get to the Philippines from stoke on trent England just like they said.. Glad I use these as it was my first time sending a parcel so far. I will be defiently using parcel monkey on my next parcel. Thanks a lot.
30/12/17 by Customer Stewart tong
Very good service. Collected on one day and delivered the next.
30/12/17 by Figen
Used them a few times - never any problems!
30/12/17 by Richard Lane
On time delivery by ParcelForce even over Christmas and with bad weather. Can’t top that :-)
30/12/17 by Customer
Easy to use with good prices.
30/12/17 by chatzopoulosd
I pretty much always use Parcel Monkey to send packages abroad. I get a good range of comparisons, I even get a better deal from Parcelforce than I can using their own website or at the Post Office, even though I am dropping the parcel at my local Post Office for pickup (so at least they get some cut of the business). Ive never had a glitch, the packages have always got their in the specified time, regardless of courier Ive picked. The last time I sent something to Ireland via Parcelforce, paid for at the PO, it disappeared for a month and then came back to me. Cost a fortune too. Never happened when booked this way, which is what I have been doing ever since.
30/12/17 by Candida
First time used it and really pleased. Everything was done as described and in reasonable pricing. Used it for international shipping.
30/12/17 by Milton
Excellent easy service, will use again
30/12/17 by G Croney
Following a disastrous experience with parcel monkey previously, I decided to try them once more. This time however I arranged to drop the parcel off rather than have it collected from me which was the issue last time. The drop off at a matalan store was simple and it was easy to track the parcel. Delivery took longer than initially advised but this is most likely due to the festive season.
30/12/17 by Charmaine
FAILED COLLECTION! I paid for 2 orders order 1: collection from my home address in the south east of England and delivery to north Scotland. (this was collected and delivery as should be) order 2 :(booked at the same time as order 1) collect from the Scottish address where order 1 was being delivered and deliver to my home address. That is were it went so wrong! They did not collect it, in fact it was only after I complained did the courier collect Christmas presents from nanny and then take 8 days to delivery them on a 48hr delivery! Sadly Parcelmoney were USELESS and just wanted to hide behide T&Cs! They clearly did nto care as they had my money!! Very poor service and always blaming the courier! when it appear they had NOT booked the collection.
30/12/17 by Ellen James
I paid extra for a 24hr service and my parcel wasn’t collected. Took then approx 30mins on live chat to sort out collection having to ask twice if the care agent was still there. Was advised to contact afterwards to arrange a refund after the delivery had been made. I have an ongoing message thread which has lasted 2 weeks where I was promised a refund but it didn’t come through and was later quoted t&cs and it was then retracted. Still no refund and parcel arrived 3 days late.
30/12/17 by Sharon
Happy with the service. Arrived when stated. Sent 25kg parcel to Spain. Parcel Picked up by Parcel Force and delivered by DHL. Put 4 star because Parcel Force didnt call to pick up parcel and for a few minutes I wasnt home when they came. I had to rearrange collection the following day by calling the local branch. DHL Spain did call to deliver so no problem. Contents of parcel arrived in perfect conditions. Will use this service again.
30/12/17 by Rocio
Really pleased with the service and price. Collection was quick as was delivery - UK to New Zealand in 6 days including Christmas Day! Brilliant.
29/12/17 by Mrs Howden
very easy to use and 50% cheaper than going direct.
29/12/17 by Customer
Excellent service recommended to everyone
29/12/17 by Customer
Not even worth one star. I was waiting 10 days for my collection booking to take place and 10 days later I was advised that I need to rebook collection for next year. What kind of service is this? This lack of responsibility now has a nockoff affect on my client who has been waiting for the goods way too long and is demanding compensation. If you cannot deliver your service you should be upfront with your customers from the start so they can use other courier services.
29/12/17 by Justina
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