We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,643 reviews.
I paid for a priority service for my parcel to be delivered to the Netherlands by Parcel Force (through Parcelmonkey website as it was cheaper) to be delivered within 2 days. I have just used the tracking number on my receipt to find out what is happening with this as I had not heard anything since it was collected on 12th December and it states that they were unable to attempt collection of my parcel from their Newport depot, what the hell does that mean and just sitting there for a week. This item was a christmas gift for my son that was being return to the manufacturer (under warranty as it was faulty) for a replacement in time for Christmas, this is never going to happen now and the warranty expiry date is end of December 2017. No-one has done anything about this and there are no further details on why they could not collect from the depot and my name and address is on back of parcel in huge letters so they could easily drop it back to my address. I have just rang Parcel Force and they say that it is Parcel Monkeys issue to resolve as it is them that have taken my payment for this parcel (although Parcelforce were the ones that collected my parcel and took it to their Newport depot and is just sitting there.) All Parcel monkey has done is what I can do myself and submit my receipt, this is the first and last time I use this company who cant be bothered when you raise a support ticket with them and was told if I had booked directly through the Parcelforce website I would have had better support ... WHAT A JOKE AND NEVER AGAIN ... THANKS FOR RUINING A CHRISTMAS GIFT FOR MY SON WITH YOUR SHODDY ATTITUDE THAT YOU CALL CUSTOMER SERVICE!!!!!!!
21/12/17 by Jeff Evans
No problems,did what was paid for
21/12/17 by Sender
Im using Parcel Monkey for years now and was always impressed.
Parcels collected in UK on Monday afternoon, delivered in Germany Wednesday afternoon.
Merry Christmas to Parcel Monkey!
21/12/17 by Customer
Took a wee bit of time to register but once I understood what your being asked for the service was very good.
21/12/17 by Customer
So easy to use the service and my parcel arrived in the time said
21/12/17 by Michelle
I always use Parcel Monkey as they are so reliable and the parcels arrive in good condition at the specified time.
21/12/17 by A. Coulthard
Initial experience was good but sadly did not live up to promises. Parcel took 11 days not 4 days as promised and recipient had to go to post office to collect and sign for parcel which was damaged when it got there!
21/12/17 by Gordon Moore
Sent large item . Was told it had to be on pallet ... driver arrived only to tell me he couldnt load pallet onto van as didnt have equipment to do so ... I ended up lifting the item with help from my own staff while driver stood by . Complained and after three weeks just get " we are investigating matter " ... have taken business elsewhere
21/12/17 by Graeme Partridge
Very quick and easy to use.
21/12/17 by Odiri Obiakpani
very bad*******************************
21/12/17 by Customer****************
DP NOT TRUST THEM. They collected my parcel WEEKS ago. Delivered to unknown locatoion and claimed that everything is ok. After I gave them right *******ing, they retrieved the parcel and returned it to THEIR OFFICE instead of correct delivery address ! now they want 5gbp from me to for return to sender ! WHAT A BAD JOKE THEY ARE ! Instead of delivering your parcel, they will mess about and try to charge you AGAIN in the end. REPORTED TO RESOLVER AND TRADING STANDARDS !!!
21/12/17 by Mateusz Duklas
First time using and was very pleased.
21/12/17 by Customer
the process for arranging was easy however the courier never actually turned up to collect the parcel. they signed it off as parcel not available yet the customer waited in all day for it to be collected - no card left and nobody knocked on the door - ended up paying again through Parcel force directly to re-arrange collection - very dissatisfied
21/12/17 by Customer
Perfect service, package arrived on time and was easy to track the whole way.
21/12/17 by Customer
Quickly and professional:)
21/12/17 by Customer
Zero stars would be the preferred option - indifferent and disinterested- no accountability or commitment - take the money and run seems to be their philosophy
21/12/17 by Customer
Great service and excellent price for my parcels to Qatar!!
21/12/17 by Ash Patel
very fast , good price and service.
21/12/17 by Customer chin yu
Collected parcel precisely when promised.
Kept me updated on its progress
Delivered within 2 day.
Excellent service at a really busy time of year
Wouldnt trust anyone else with my international parcels.
20/12/17 by Mrs P Zafar
bargain prices great service
20/12/17 by Customer
I was very happy with service that Parcel Monkey provided.
My parcel was collected exactly on my booked date of collection, and delivered to my friends house abroad within 4 working days.
I followed all safety instructions by Parcel Monkey to make sure that my parcel will be delivered without any problems and on time for my friend.
Its a great way to send presents for Christmas abroad.
20/12/17 by Monika
2nd time used 100% satisfied
20/12/17 by thompsonsautos
The DPD driver was very rude and refused to sign the form which said hed collected the parcel despite asking politely and showing him the form which instructs me to collect a signature. The parcel was collected on Friday and was due to be delivered in two days, but didnt arrive until Wednesday. However, as it is so close to Christmas it was delivered in a reasonable amount of time.
20/12/17 by Customer
Fantastic company!! Couldnt have been smoother, got my package to its recipient exactly as stated, no hitches. The courier was the most pleasant man, all smiles, makes it so worth while.
Thank you.
20/12/17 by Carole Brittain
Booking was easy and not too expensive BUT my parcel wasn’t collected, despite three people being at the address and the courier having the phone number for one of them. That means the parcel missed the delivery to France, won’t get it til next year now. Not exactly Parcel Monkey’s fault (it was Parcel Force who didn’t collect), but there was no way to call and see if the courier could return, only a rebook facility. And no way to call and complain, so here it is. Don’t like the star explanations, there wasn’t friction cos I couldn’t bloody speak to them.
20/12/17 by Kate Aitken
Courier still hasnt delivered it.
20/12/17 by Tony Robinson
great service only had one problem and i not sure it was parcel monkeys fault. my package made it to ukrain but was stoped there at the border as no one told us we cant send more than 150 pounds worth of items throu customs there. so the recipiant had to pay 50 pound to be able to collect there parcel . i would have expected to be told this when i was asked by parcel monkey how much my parcel was worth and that i cant send it there so be very carfull sending parcels to ukrain dont send more than 150 pounds worth of items in one box and dont send more than 3 a month or they will be destroyed. parcel monkey you really need to update your service with current custom checks when taking parcels to deliver to different countrys
20/12/17 by soul
Great service, fast and reliable :)
20/12/17 by Carrie Tang
Brilliant service as usual ! I thought I had left it too late to get to New York for Christmas ,,,,,, but it arrived in 4 days !!
Thank you parcel monkey I will definitely recommend !
20/12/17 by Customer Lyn
Excellent service, I tried to arrange this delivery direct with dpd, it was a nightmare so I gave up.
I then found parcel monkey who took all details and arranged a company (dpd) to deliver. Exactly the same price but no hassle. Thank you
20/12/17 by Customer
Good price but bewildering conditions. There is a long list of banned items which doesnt match with the carriers own list. It took ages to work out that I could ship dried food: Parcel Monkey said they themselves wouldnt accept it, but they just act as a booking service for ParcelForce - who said they would! The risk was worth it, but no thanks to Parcel Monkey whose Ts & Cs say they could have cancelled the shipment.
20/12/17 by EB
Parcel arrived today. All the contents were in perfect condition. I would recommend this service to everyone. Thanks.
Yvonne Mcilmurray
20/12/17 by Customer
Brill was very good
20/12/17 by Customer Molly
Quick pick up, followed travel and delivered a day early
20/12/17 by Customer
Have been using Parcel Monkey for over 5 years and have never had any problems sending items to Europe. Always able to track the package and kept informed of any issues. Definitely recommend.
20/12/17 by Martine Clayton
Easy, straightforward and reliable.
20/12/17 by Jo Abbott
Fabulous service! uk to australia in 7 days plus £18 cheaper than royal mail thank you will definitely recommend to family & friends
20/12/17 by Susan Mclaren
What can I say? The parcel was delivered within the time scales
20/12/17 by Customer
You was really very very good ,
20/12/17 by Dima Petrova
Overall a good service. Annoyingly was told that I would need to apply a printed label. My printer wasnt working so I made a 12 mile trip to use a friends printer then when the Courier collected he slapped on an identical label and said "we only need that". If you are providing labels then use that as a selling point! Otherwise all good and arrived intact.
20/12/17 by Happy Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
