We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,064 reviews.
Good, fast service. Definitely would recommend .
10/01/18 by Customer
Good service at hand in post office and fast delivery next day. Well done
10/01/18 by rosie scotland
Its a great tool to compare couriers to get the cheapest rate. Very good and realiable service.
10/01/18 by AB
Parcel not collected on day booked. Online chat took ages to respond and eventually rearranged for next day collection. Despite being told an email would give me a 1 hour slot, nothing until I sent an email in frustration. An email and text followed 2 minutes later giving me the last time slot of the working day. Another wasted day staying in awaiting collection. Parcel picked up but not delivered to its destination until 6 days later.
10/01/18 by Customer Mrs R
Cheaper than others but a great service - they even came and collected the parcel! Thanks guys!
10/01/18 by Robert Bailey
It should’ve got there in 4 working days max. Took 6. Not great.
10/01/18 by Customer
EXCELLENT FAST SERVICE AS ALWAYS HIGHLY RECOMMENDED
10/01/18 by KARENA
Useless. Absolutely useless
10/01/18 by Customer
Easy to follow website, easy drop off, fast delivery, good price. Points? Questions?
10/01/18 by Customer
Great service!! Picked up and delivered on time! Perfect, will use again!
10/01/18 by Customer
Super service excellent communication really pleased
10/01/18 by Customer
After a lot of trouble with other companies, I was pleasantly surprised about the service and efficiency.
Several parcels to a friend in France, arrived ASAP and the pick up here was friendly and pleasant, he told us the delivery guy was friendly and pleasant...
10/01/18 by Customer
Used this service to send some parcels home from the UK to Republic of Ireland. Very quick and efficient service.Highly recommend.
10/01/18 by Omc
Everything was really fast, they gave me the best prices and all the options, overall the procedure was very easy, will definitely recommend to family and friends
10/01/18 by Stephanie
The courier service used (GLS Netherlands) put the wrong name and address on the package, so it made it difficult and confusing.
10/01/18 by IAN
We shipped 3 boxes of Christmas gifts from the UK to Denmark and were slightly anxious about items getting damaged or lost. Most shipping companies were very expensive and then we found Parcel Monkey! Excellent price and service. Our boxes were delivered within the advised timeframes and in great condition. The courier even delivered them up to our 2nd floor apartment. We have already shipped some more items now we have seen how easy it was.
10/01/18 by Nick Coton
Pretty good. Have used several times and I am quite happy with the service. Not always the cheapest but still a reliable and cost effective way of sending parcels of larger than average size.
10/01/18 by Deldotsales
Very disappointing. The booking process was very easy. However without changing any real details from the initial quote, the price had doubled by the time I came to pay. I was desperate to get a delivery to a customer the next day so I paid regardless. The delivery was supposed to be next day however it did not get to the customer until 5 days later! I am very disappointed for this service and cannot believe how much I paid for a 5 day delivery when it should have been next day. Use if you have to as they do get your parcel where it is needed to go but dont hold much hope of it getting there on time.
10/01/18 by Aimee H.
Easy to use and get quotes. Not sure how they compare with going straight to parcel company websites but its an easy place to compare quotes. all worked well and then you can log onto your dashboard to print labels and check progress.
10/01/18 by Nicola Midgley
Easy collection , on time , driver even managed to deliver on time when motorway was closed using excellent knowledge of the are , friendly and proffessional .
10/01/18 by Mrs Price
half the price of official carrier site would use again
10/01/18 by sean
Easy to navigate a joy to behold
10/01/18 by Oliver
Good service
10/01/18 by Kath
Didnt collect on the day that was arranged.
10/01/18 by A Bowen
No proof of delivery given by the third party courier though,
10/01/18 by Customer
easy to use and very efficient sent parcel to Germany arrived 2 days later
10/01/18 by michael gill
Parcel sent the 3rd of January to SA. Was told it would take 3-7 days but tracking is showing its still being exported? Not happy
10/01/18 by Nicole
Excellent service
10/01/18 by David Jepson
Thanks l have it in save.
10/01/18 by Hamisu
excellent service
10/01/18 by Customer
I have used this company twice now. Both times they have been on time and met agreed service standards and they have performed admirably well.
10/01/18 by Ian
The worst company I have EVER used in my life. I paid £101 to book DX to collect my mattress on 2nd of January and paid for it on Friday the 29th of December. Waited in all day and no sign of the delivery guy. I asked someone on the parcel monkeys live chat wether I will get my money back if they don’t collect it the next day. They said yes and booked another collection for the next day. Again waited in all day and nobody came. I was absolutely fuming because this has never happened to me before, nobody even apologized me (every time I talk to customer services at parcel monkey it feels like I’m talking to a robot!!!) I asked for a refund. 6-7 hours later I got told the collection was cancelled and that I would get a refund LATEST after 5 days and it has now been 5 days and no sign of a refund!!!! I asked someone on the online chat which bank account it was paid into and now they’re “looking into it” with the claims team. HOW HARD IS IT TO PAY A REFUND FOR A SERVICE THAT NEVER HAPPENED YOUVE HAD MY MONEY NOW FOR 2 WEEKS AND I WANT IT BACK!!!!
10/01/18 by Miss Vuori
Efficient service, great rates
10/01/18 by Satisfied Customer
good service
10/01/18 by orridge and orridge
It was my first experience with Parcel Monkey.
All was delivered fast. Placing order was straight forward. Was a bit confused by slight delay of receiving labels. But all went well in the end. Considering it was Christmas period, all went well.
Will use Parcel Monkey again
10/01/18 by Svetlana
In one hand, the "sign up" and "send a parcel" were quite easy and straightforward, good point. On the other hand, the customer service was slow and, in my opinion, not very useful. In my case, they didnt give me enough information about when my parcel was going to be collected, so I wasted an entire day at home waiting for DPD and the delivery man didnt come. Had to spend another day at home. A total mess. I will probably use it again because of the price, but taking my parcel directly to a pick up location.
09/01/18 by Manuel
1st class service at a great price...Thank you
09/01/18 by linda smith
Very fast, efficient service and parcel delivered in perfect condition.
Also very competitive on price
09/01/18 by Mrs Jayne Harvey
To any eBay.co.uk business or individual looking use parcel monkey. In my honest opinion as an Ebay seller, parcel monkey has messed me around and not only damaged my reputation with a client, but has dropped my perfect 100% satisfaction rating damaging my reputation. i sent a large parcel through parcel monkey via DX. DX came a day later than was agreed (not good when you pay for a next day service). Then the item i sent got there absolutely beaten. when the customer send me over the photos i uploaded them and opened a case with parcel monkey for insurance( item was insured for full value). nearly a week goes by with me messaging them every single day asking when will the claims department get in contact with me. to which i havent had a response. my time is valuable and my customers even more, and to be messed around and ignored when you pay for services is disgusting. If parcel monkey gets this sorted i will remove this but un till such time i will post on all of there posts.
09/01/18 by Parcelmachine
Please dont ever use this company worst experience ever. I paid extra money for the next day collection which they failed to collect. contacted customer service the re booked it for next day collection again which they failed to collect again. contacted customer service again with same excuse worst thing is you are not able to contact the courier company yourself and parcel monkey customer service is so poor that all you would hear is words they will try to tell you they have sent an email to courier company with no response from them over and over again . avoid ...............
09/01/18 by Farhan Choudhary
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