We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,790 reviews.
TOOK FOREVER TO BE DELIVERED, AWKWARD DRIVER ASWELL
12/03/18 by AUTOCOOL
Having paid for next day delivery, a parcel did not reach the destination next day. After failing to find a contact number for Parcel monkey we contacted the courier directly as the package urgently needed to reach its destination. Parcel monkey responded by saying they could only apologise on behalf of the courier. No responsibility taken and no offer to refund the charge for a service they did not deliver. Avoid if you would like to get the service you pay for, along with reachable staff.
12/03/18 by Customer
Always a good service at the price I want to pay
12/03/18 by Customer
They regularly tell us the parcel weighed more than we say. So we have to pay the difference. This time I weighed it on arrival and it weighed less than what I had stayed originally - almost 1kg under what they said.
12/03/18 by Customer
I was having a problem sending a large package at a reasonable price. I called Parcel Monkey late afternoon, it was collected the following morning and delivered the day after and at a sensible price. Thoroughly recommended.
12/03/18 by David Sampson
I always use ParcelMonkey for courier services - efficient and effective, all in one place job done.
12/03/18 by Pete
Great service. Recommended.
12/03/18 by Mike
Very fast and professional service . I shall be using agsin.
12/03/18 by Katrina wood
Have used Parcel Monkey for many years with no problems, but I think they must have a glitch in their system that means bookings are not being forwarded onto either Courier or Parcelforce. I have had to rebook one collection for Courier, as the parcel was one week late being collected. Another Courier collection was due to be collected the previous working day but was not collected and I am now advised it will be today instead. Additionally a Parcelforce packet was one day late being collected. The Parcelforce driver dropped off goods to us on the day the collection was due, but would not collect as the booking was not on their system. Parcel Monkey Customer Service evade any question asking what the issue is and whether they have a fix pending. Similarly, I have asked twice for compensation and they have ignored this entirely. In summary, best avoided until they get IT problems fixed and Customer Service Team retrained to follow consumer legislation concerning performance failures under contract. Presumably, once their issues are resolved, Trust Pilot reviews will improve again.
12/03/18 by Peter Newson
States that they offer couriers that dont need a printer, HOWEVER, of the three services they offer, one covers very few UK postcodes, and the other two (parcel force) sayts it doesnt need a label....but when youve paid...they email you a label Just blatant mistruth, mis selling on parcel monkeys side. I will not be moving my contract with another courier to use this service
12/03/18 by F.i.M.S Presents Rc
Good competitive price. Got next day delivery with uk mail perfect ! No problems and our customer was extremely happy! Plus it was a super fragile item....arrived in one piece, what’s there not to like!
12/03/18 by Mom
Parcel was dropped on the 5th March and didn’t get delivered till 9th. Both address were mainland uk so it should have taken so long, extremely disappointed with the service.
11/03/18 by Customer
Excellent service pleased every time
11/03/18 by Beverleigh Donalds
amazing speedy effective delivery
11/03/18 by Customer
First class have recommended to friends will definitely use in the future
11/03/18 by Mr peter wright
Excellent Service - It was easy to book in the parcel and the drop of service was very simple too.
11/03/18 by RD
Excellent for sending high value items overseas
11/03/18 by Customer
Have always found this a good service
11/03/18 by David Stones
I dropped off the parcel at a pick-up point on Monday. 6 days after (Sunday) the parcel is still at the pick-up point. Parcel Monkey is unable to tell me anything else that they contacted the courier and that they will let me know. They dont and I have to chase them to hear again the same answer.
11/03/18 by Mic
As of today 11/3/18 parcel still not arrived a week tomorrow.
11/03/18 by Customer john carruthers
Great job. well done guys.
11/03/18 by Customer
Fantastic service in affordable price.
Thanks parcel monkey team
11/03/18 by Nadim
Would be great to know what time they come to collect the parcel, so I don’t have to wait at home whole day. Otherwise all great, would recommend it.
11/03/18 by Customer
I really like using Parcel monkey . It provides me with several options and their cost. The deliveries I chose are always the cheapest and are always delivered on time. Whenever I have an issue they have sorted it out.
11/03/18 by Customer
Very Satisfactory
11/03/18 by S J Davis
Parcel force were unable to meet the original delivery commitment due to adverse weather and did not communicate when there was a difficulty.
11/03/18 by Customer
very pleased with the service you have given me
I can see the receiver has signed for the parcel ,and has not yet come back to me for any breakage
Fingers crossed , Will definitely use again many thanks
10/03/18 by Customer
great service, simple to use and efficient pick up and delivery, couldnt ask for more
10/03/18 by Mr Mike Jones
Good service!
10/03/18 by Customer
Excellent service
10/03/18 by Doug Danks
Really impressed. Used for the first time last week and everything went as planned. Would highly recommend
10/03/18 by Sam
Simple straightforward. Did everything you would expect, perfectly
10/03/18 by Paul Beaumont
Perfect experience
10/03/18 by Victor T
Cannot believe I didn’t know about parcel monkey. Great site,easy to use and parcel arrived on time at reasonable cost especially as it covered loss and was tracked. Will definitely use again.
10/03/18 by sharon cotton
Easy & painless transaction. Will use again.
10/03/18 by Steve Tolfrey
Unlike Parcel2Go, you website doesnt keep seizing up with long running scripts, so full marks for that ! However, you could try offering the Parcel Force Drop Off service for a couple of pounds less. Im sure that would be popular.
10/03/18 by Tom Lucas
Superb service
10/03/18 by Garry Everitt
Quick collection and fast delivery! Definitely recommend
10/03/18 by Customer
Its really hard tracking parcels since the dashboards dont seem to be up to date
10/03/18 by Shipping for family
Great experience as a first time user of Parcel Monkey. My only moan is I didnt know or receive a message for the arrival time of the courier to collect the parcel.
09/03/18 by Mrs Roisin Salop
