We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,644 reviews.
I chose a 2 day priority international option with Parcel Force at extra cost. Its been over a week and my parcel has still not arrived. This was from London UK to Germany so nothing out of the norm. In future I will pay the extra and use a real courier to get the job done.
18/12/17 by Customer
Easy to use website, prompt pick up and quick delivery
18/12/17 by Kathryn Stables
Collected in Jakarta and delivered in Wiltshire in record time!
Best rates too!
18/12/17 by Colin
Excellent service I will use this service in future
The item was picked up and dilivered in time.Thank you
Best regards
G Tailor
18/12/17 by Customer Ghansham Tailor
Excellent service. Will use again
18/12/17 by Just Dave
Easy to use and very efficient
18/12/17 by Hugh SAWYER
Easy to book the delivery you require. Spot on pickup service. Fast delivery at great price.
18/12/17 by Mrs A
Service was first class with this company, came when they said,very courteous, and delivered when they said. Will definitely use them again.
18/12/17 by May Stevenson
Ive had no issues with Parcel Monkey and the one issue with a delivery (courier failure) was dealt with very quickly and effectively. :)
18/12/17 by JJ
Parcel not collected. No meaningful feedback from Parcel Monkey. Parcel Monkey promised to collect next day... but still not collected. Effectively NO SERVICE...
18/12/17 by Dissatisfied Customer
Our Response: Dear Customer
Sorry to hear your parcel was not collected, Parcel Monkey are not a courier and so do not make the collections. We contact the courier you select via our quote engine to arrange the service and rebook with them if required, so apologies that the courier then failed to make the collection.
Kind regards
James
A little disappointed that the cost of the customs documentation and clearance fee was not made upfront. DPDs last leg partner Dawn Wing in South Africa charged me additional fees of R360 (~20GBP) to just process the parcel through customs. Had I have known this, I would have used another service like Aramex which doesnt have such fees
18/12/17 by Mic
Well I needed to get a parcel from one end of the country to another, I found this outfit online and paid for a same day service - I anticipated problems and pointing at contracts - but no - there werent any, I was also able to track my parcel in near real-time while in transit.
Given the same circumstances Id use them again
18/12/17 by Mark
I was really impressed with how quickly this package was delivered to Sweden. First class service.
18/12/17 by R Ryan
This company goes to the top of my list for a good, fast , and reliable service.
The website is easy to use and there prices are superb.
18/12/17 by Customer BooBoo
Collected on time Delivered on time But sadly no tracking update was available at all .. All in all tho would recommend parcel monkey and would use them again
18/12/17 by Judi Dole
Was initially a little worried as DPD didn’t turn up on the allotted day ( and DPD had put in the tracker that they had turned up and the parcel wasn’t ready which was a little annoying given that it had been ready and we stayed in all day for them to pick it up ). However, they turned up the following day and parcel delivered UK to France in three days which is great. I would be slightly worried if something really did go wrong as it is not obvious on the site how you would contact anybody
18/12/17 by Linda Febvre
You were perfect!
18/12/17 by Diana Mutafova
Id be lost without parcelmonkey, huge savings for some very good courier services. I use parcelforce most always, even when lower priced options available as theyve been more than fantastic. My latest parcel was to America, nearly 8kg for £51 and got there in 3 days...amazing price through parcelmonkey and amazing service through parcelforce! My only regret was only discovering parcelmonkey a couple years ago and not sooner!
18/12/17 by Angie Hutson
Quick and professional services.
18/12/17 by EL
I have used parcel monkey on a number of occasions. They have delivered each time (no pun intended). The service is easy to use and reliable.
17/12/17 by Rizwan
Really good parcel service on parcel monkey. Will definitely use it again.
17/12/17 by Cathy
Collection was Wednesday, but not delivered till Saturday. Paid £37, would expect delivery quicker
17/12/17 by Customer
Easy to use website, clear pricing
17/12/17 by Mary Herdsman
Collection service from IOM is included; paid for 48 hour delivery & parcel arrived in UK in around 12 hours.... and a week before Christmas. Well done!!
17/12/17 by JDH IOM
Great service, arrived in timeframe, good price, will definitely use this service again
17/12/17 by Customer
Delivered before time. Seamless service. Well done!
17/12/17 by Mr John Thompson
Picked up as expected, delivered promptly and in good condition.
17/12/17 by Patricia Strong
The best way ever to send a parcel. Picked up at your door one day and delivered to the named address the next.
17/12/17 by Mrs Margaret Clark
Faultless - next day delivery including insurance, tracking and signature for the same price as other 3 to 5 days services :)
17/12/17 by jonlove
Wanted to send a parcel to Germany. Got an extortionate quote from Royal Mail. Parcel monkey via dpd where by far the cheapest and it only took two days to get there. Will use parcel monkey for all international deliveries. Perfect 5+ for me.
17/12/17 by Gavin Smith
Simple and straightforward
Kept updated
17/12/17 by Alan McKinnell
Good customer service and coverall very nice service. Really impressed.
Thank you.
17/12/17 by Customer
dropped the parcel off 10am on the Friday in France was delivered in England on Sunday at 11am
Amazing service
17/12/17 by angie turner
Simple easy to use and collection and deliery stress free
17/12/17 by David
Everything went as planned
17/12/17 by Malcolm H.
My parcel was booked to be collected 12/12/17 and delivered to Greece on a 2-3 day service. Parcelforce collected my parcel and then stuck in the wrong label so it ended up in a company near Coventry. After speaking to the company on 14/12/17 they explained that it had been opened but then resealed as they realised it wasn’t for them. After many phone calls to Parcelforce they finally collected my parcel from the incorrect address on Thursday and delivered it to the shipping company. So now, 1 week after placing my order for a 2-3 day express service, my parcel is somewhere between the UK and Greece. I had to contact all the individual couriers myself. As for Parcel Monkey, on their tracking system it simply says ‘11th December 2017 @ 00:07: Collection Scheduled‘! Great work Parcel Monkey......I certainly will not be using you again.
17/12/17 by Jules
Absolutely superb service, easy to use and makes posting large packages overseas affordable. Thank you.
17/12/17 by Sandra
This was the first time I had used Parcel Monkey as my usual providers site was down.
Firstly their booking process is so easy and intuitive to use that even someone whos got limited internet knowledge would be able to book a delivery.
Secondly, their prices are very competitive, if not a little cheaper than what Im used too.
Thirdly, and more importantly to me than the price (pennies) is the reliability and this is where Parcel Monkey really shine. I was constantly kept up to date via email with progress and the collection took place almost to the minute of the estimated collection time.
I cant really rate them on dealing with problems or anything such as this, as my first experience with them was a perfect start.
From my limited experience with them, I would say go for it, what do you have to lose, I will not be returning to my previous delivery company if I continue to get such a 5* service.
17/12/17 by II 7 II 13 II
Simple, efficient and on time. Whats not to like?
17/12/17 by Customer
Great for delivery overseas. Speedy and reasonably priced.
Experience with UK deliveries has been less reliable, I prefer Shutl.
17/12/17 by lucyshw
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
