We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,642 reviews.
Very good service. I would recommend parcel monkey
24/12/17 by Jackie Charles
Fast reliable and affordable service. Would highly recommend
24/12/17 by Anja A.
Easy to use find cheapest carrier and can track would use again
24/12/17 by John Rawstron
Used these last year and had good service, left it a bit late this year but again a great service. After dropping off parcels at halfords i was a bit disappointed that i had rushed from work to get the stickers on boxes and rush over to drop them off as it said to then was told they wouldnt be picked up til monday morning. Then i was phoned by my daughter to show me they had arrived. Tuesday morning- very pleased with that. Great service with delivery.???????? merry xmas to all the delivery people who work hard to get parcels out in time for xmas.
24/12/17 by Karen
It’s the second time to use this service. Parcel got to the destination in safe and in one piece even I was sending a telly abroad. Highly recommended. Also good price.
24/12/17 by Customer
You charged me for 24hour delivery and it took over 48 hours and got no refund
24/12/17 by Dawn Manning
This company is a Sham... I am one of the lucky ones that managed to get some of my money back. Booked the shipping and paid. *no label was sent with 24hrs *pick up didnt happen Felt like it was no good. Straight away canceled the whole order. Which was almost impossible to do cause there website sends you in circles. Contacted to cancel... in there chat it said 34mins I would get a reply. No 4hrs later and if you miss there response its another 4hr wait to have your questioned answer all via this slack chat. Refund was given but short by $20 im guessing for admin fees of doing nothing. DO NOT USE THIS SERVICE!!!!
24/12/17 by SAM
Quick and easy to use as all the prices are in one place! Perfect service , will definitely use again ????
24/12/17 by Customer
BEWARE...AVOID!!!! I paid for expedited 2-5 day service from Los Angeles to Germany for my sons first Christmas present away from home. The package was picked up 12/14 and it sits at some hub in the U.S., that cant be identified since the 12/20. Numerous attempts to contact customer service online have yielded responses such as these "We shall check with our warehouse team and advise you here at the earliest. ~Victor" This is the same response I have received for the past 3 days. I only wish I had seen these reviews prior to sending my parcel. Any money saved is not worth the aggravation or the disappointment that I feel with my son alone at his university with no presents.
23/12/17 by Chantal Schaefer
Always good, competative and reliable. I use them all the time and would highly recommend
23/12/17 by Lyn Lambert
I have still not received 1 if the 2 boxes that I sent, therefore the service has NOT been good. I hope that they solve it soon
23/12/17 by Tatiana
Parcel not delivered had to pay for it to be returned and 5 items smashed as it had been opened and not properly repackaged
23/12/17 by Georgina Young
Worst company, dont book with them, muddled up all my orders as couriers didnt check the address on each box, parcel monkey have no contact number to help resolve issues, then they dont respond to you on live chat, honestly dont use - another courier, another courier are far more trusting. Iv been given no refund for their mistakes and had to resolve myself through using other couriers....
23/12/17 by Customer tiffiny
I gave being using parcel monkey now for over six months. Im very pleased with the prices I am now paying and service provided by parcel monkey.
23/12/17 by Customer
Have used parcel monkey a few times over the years.
This year we sent some Christmas gifts to family in Torquay, box was collected and delivered to recipient in under 24hrs we was impressed.
Will Defo use again
23/12/17 by Fee humphries
Good and quick service.
23/12/17 by Katie
Good reliable device. Would use again
23/12/17 by Ian
Arrived when promised, no problem at all. Would use again.
23/12/17 by Customer
I have used parcel monkey twice now excellent service every time will continue to use parcel monkey in the future
23/12/17 by Customer
100% pleased. Would recommend this service.
23/12/17 by Rosemary
My delivery should’ve taken 2 days but took 5 and there was no tracking information available.
23/12/17 by Emma Murphy
I sent a parcel from England to France,it is a fantastic service,took 2 days,and this is the busy season. Well done I will certainly use you again.
23/12/17 by Jean prior
DO NOT USE we paid for 24hr delivery courier for our sons xmas present to arrive on the Friday prior to Xmas day on Monday and they did not put it through as a 24 hr service with parcel force and as a result we were charged extra for a service which we have not yet received and will arrive 6 days later than it should and NO XMAS PRESENT FOR OUR SON. POOR SERVICE. Will never use again! Be warned! I have never left a bad review about any company before but in this instance I believe Parcel monkey actually is taking the monkey out of everyone else with their poor service I will be in contact with you and expect a full refund for your dire service and the fact that you just ruined Xmas for my son who will now not have his present on Xmas Day. Explain that to my 4 year old .......Your poor service has a knock on effect!
23/12/17 by Sam
Everything went smoothly and as expected. I surely will use the service again.
23/12/17 by Aneta
Top marks well done
23/12/17 by Customer
We paid for 24 hour delivery, but it only arrived within 48 hours!!!!!
23/12/17 by Customer
Right on time excellent service thanks!!!
23/12/17 by little mo
Using partners parcel force, the parcel was delivered to rural southern France in three days and perfectly intact.
23/12/17 by Customer
First time using, found it an easy process ( the drop off shop kindly printed info to put on box for me) good service and much cheaper than royal mail. Thank you
23/12/17 by Customer
The only thing that could be improved is the printing of the label on completing the booking.
I spent some time trying to locate the label print option as it didnt offer me that option on the completion of payment
23/12/17 by Trevor
Dont waste your money on these people they offer a service they cant deliver on . sent a parcel Monday morning on dpd 2 day service 6 days later , parcel still has not arrived and I am unable to track parcel so I dont have a clue where it is . I have been emailing them for two days and all they say is were waiting for courier to contact us I last sent an email at 8 am and got a reply at 11.40am . so two little girls wont be opening presents on 25th . thanks parcel monkey
23/12/17 by Andy Wickham
The parcel collection went smooth and on time, same as the delivery. A few items were damaged, but it was partially my fault because those were on the prohibited list and I should have wrapped them better. Overall a quick, affordable and reliable service.
23/12/17 by Customer
Excellent service, I ve used it for years and they never fail to deliver. I m a happy customer.
23/12/17 by Customer
great service and very quick thanks
23/12/17 by Customer
Very bad service , didn’t deliver on time at all. No replay from customer service. I will never use it again.
23/12/17 by Customer
Brilliant service and hassle free
23/12/17 by Patricia Pointer
Parcel got picked up, but over 2 hours later than scheduled. No phone call or update to say this was the case though. I had to call up the company who were picking up package in order to find out what was going on. I should have been notified that pickup time was going to be delayed.
23/12/17 by Customer
Easy use of website. Good range of options. Carriers have always picked up and delivered on time.
23/12/17 by Customer
Great service and fast. Very happy.
23/12/17 by Customer
Buyer also happy with service ✅
23/12/17 by Pippa
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