We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,640 reviews.
Great service and so easy!
04/01/18 by Customer
easy drop off and very competitively priced
04/01/18 by Bernard Stubbs
Very efficient. Shall use again when required.
Thank you
04/01/18 by Customer
you are given a time for collection of parcel from 08:00 to 18:00 only. nothing more specific. does the company really expect people to stay in all day long. absolutely terrible service and will not use again.
04/01/18 by doc111
Good service unfortunately the Spanish end let you down. Seur said they would deliver between 10.30-11.30. I sat by the door and they did not arrive. I then received and e mail saying they called at 11.20am and no one answered. They did not call to my home
04/01/18 by Customer
Absolutely appalling service. Very little email correspondence in the way of confirmation. Paid for next day collection but the Courier missed my collection date twice. This becomes particularly problematic when their only form of customer service is through live chat. To attempt to reschedule for a third collection I waited on live chat for 50 minutes. I sent multiple messages in this time, which were all "read" by a Representative but not responded to. Finally had to email their customer complaints in an attempt to cancel the order, in which they ignored and rescheduled another delivery. After some conversation I finally managed to cancel. Reimbursement is not instantaneous however - passed to financing department with expected return of 3-5 days, which Im yet to receive. Not a single sincere apology. If you value your time and service I would suggest avoiding this Company like the plague.
04/01/18 by Customer
Love it, quick and easy
04/01/18 by Customer
Excellent service!
04/01/18 by Lyn
I used parcel monkey as both parcel force and the post office have previously struggled with the address as its in southern Ireland and there are no post codes, which meant the parcel would be returned marked insufficient address . Last year i tried parcel monkey to see if that was more successful and my parcel arrived within 3 days. This year parcel momkey used parcel force and yet again there was problems with them stating it was insufficiently addressed. I only discovered this by tracking it - no one attempted to contact me to try and rectify the problem. in the end the recipient had to pick it up from the depot themselves Very poor
04/01/18 by J Bain Customer
where is my pckage?
04/01/18 by jonny beirne
My parcel was supposed to leave France on Friday Dec 29. By Jan 2 it had not been picked up. I accept it is a busy time of year but do not think this is acceptable. There were people available at the collection point all day.
04/01/18 by Customer Ann-marie Redmonds
Love this service and use it regularly, looking at a few of the reviews I would say dont judge Parcel Monkey by the couriers themselves, if you choose the cheapest possible option then you cant moan too much when you dont get first class service.
Personally I always pay a few extra pennies for DPD, brilliant tracking service wherever in the world I send stuff.
04/01/18 by James
Uk to Australia in a few days ! :-)
04/01/18 by Jane V
Not the cheapest but far more reliable than UKMail
04/01/18 by Darryl Hutchinson
Excellent value, prompt and friendly collection and great online tracking; highly recommended!!
04/01/18 by Francis Vassallo
Purchased a 48hr service with parcel force 48 on Wednesday.
04/01/18 by Andy Mouter
Makes sending excess baggage easy and inexpensive.
04/01/18 by Simon Kerr
Great price and efficient service
What more could I ask
03/01/18 by Mr Mark Kane
This is the second time I have used Parcel Monkey, and the second time I have been delighted with the service given for the cost. Sending parcels to Japan is not easy at the best of time, thankfully Parcel Monkey have taken most of the stress away :)
03/01/18 by Pete Fayers
Exelent. Thanks!
03/01/18 by Customer
Quick, cheap and easy to use!
03/01/18 by Joao
Booking is very easy, and surprisingly cheaper. I chose to use the Parcelforce 48 service and it was around 20% cheaper through Parcel Monkey then through the Parcelforce website and it gave me a higher insurance cover too. Also they dont ask for endless personal details when completing the form. Only thing I found a pain was that the postage/despatch label was not immediately available after paying the booking fee and it said that it would be with me within an hour. I didnt have an hour to wait and see if it turned up so when onto their chat online service who got me the label immediately.
03/01/18 by R.D.
I recomand this company for the services provided!!
03/01/18 by Customer
EASY TO ARRANGE; COLLECTION ON TIME; COURIER POLITE & FRIENDLY; DELIVERED ON TIME; WOULD RECOMMEND PARCEL MONKEY
03/01/18 by Mandy Doherty
Their website is easy to use and very quick to give options and explain further actions.
03/01/18 by Myopic Granny
Excelent services
03/01/18 by Violeta D
Easy to navigate website and found it had the best deal on UPS delivery including insurance and signed for option.
Prices were easy to see what was and was not included.
03/01/18 by aaron
On 13th December my parcel for Australia was collected, due for delivery in Perth in 3-5 days time. I paid extra for insurance. Delivery should have been made well before Christmas. The parcel contained presents for my grandchildren. On 15th December I received an email saying my parcel was being returned to me. Unable to physically get hold of a person to speak to I had to resort to the poor email customer service. DPD said Parcel Monkey had recalled the parcel, Parcel Monkey say DPD returned it in error. On Monday afternoon, 18th December, I got the parcel back. Parcel Monkey said I must have had a battery in the contents. I opened the box to check, and found most of the presents had been opened - even ones that were obviously books! None of the presents contained a battery, and there was nothing on the contents that were prohibited. Despite many emails to Parcel Monkey I was getting nowhere until I posted on Twitter. Amazingly I then got a response. After many pointless emails (their responses are meaningless) I was finally told I would get a full refund. Five days after they told me the refund had been sent to my account I have finally received it. I would NOT recommend this company to anybody. On a positive note, I re-sent the parcel on Wednesday 20th December (gifts re-wrapped, nothing added, nothing taken out) with Courier. My daughter received the parcel on Christmas Eve. That was customer service at its best - Parcel Monkey could learn a lot from Courier.
03/01/18 by Janice
Where do I start? Booked a delivery from London to Australia, guaranteed to arrive before Christmas. Its now the 3rd of January, and theres no sign of the parcel. This is a terrible finale to an altogether nightmare experience: - Parcel was collected two days late - Parcel tracking number doesnt work at all; states the parcel is still yet to be collected. - I have to get in contact with customer service to ask for tracking updates due to aforementioned issue - customer service team are rude, sarcastic, making the already upsetting experience even worse - I am now out of pocket for the gifts in the parcel, and the cost of sending it - about £300 - and once again, customer service team arent addressing the issue or helping resolve... PLEASE AVOID IF YOU CAN
03/01/18 by Emma Russell
Very impressed with the delivery service.
03/01/18 by Customer
Great service, very easy to use.
03/01/18 by David D
I needed to send a large dehumidifier from Stowmarket to Newcastle so I booked through Parcel Monkey. Absolute painless transaction, everything went really well, Im very happy with the price I paid and the service I received. Got a text to inform me of my two hour pick up slot from my home, and it was picked up on time. Delivered safely next day in Newcastle, my sister got a text to give a two hour delivery slot, which was again on time. Very pleased with the whole experience, Id definitely use them again.
03/01/18 by Steven Thompson
All good, Happy to recommend.
03/01/18 by JoW
Good fast service
03/01/18 by Alan
AVOID THIS COMPANY I recently posted an item through parcel monkey and also paid extra for insurance, once the item was received by the other person it arrived damaged and no longer working so I started a claim with parcel monkey and then got told because the damage was inside (item was a console) the item I cannot make a claim......please avoid sending Anything electrical or just avoid using them.
03/01/18 by rikki sole
I almost never write negative reviews but the service I received using the service was appalling. I booked for a carton to travel from London to Australia on a 3-5 day promised delivery using their service which had been recommended. The carton was logged as being collected at 3pm, when it was actually collected at 7:45pm (I have a doorman). The online tracking then put the estimated delivery as in 10 days time-not the 3-5 promised. When I contacted Parcel monkey to get them to contact the courier company to try to expedite the shipment, I was merely told that the delivery was estimated as arriving day 10. This was information I already had. They expressed condolence that the service was late, as they operate on a >99% of deliveries on time basis and stated that compensation would be available once this was delivered. I received no further word of any efforts to speed up the carton, and no helpful response to my questions of arrival, in fact I had to inform them that it had arrived at the destination. I was comforted thinking that at least I would be receiving compensation for this, but when I asked about it I was told this would not be coming. All in all, the customer service team was completely ineffectual and lied (although friendly enough in their ineptitude).
03/01/18 by Mhairi Bensted
Lost my parcel! Zero urgency from customer service, complete indifference .
03/01/18 by Customer
Very good experience, easy to book, no problems at all. I have used the service before so will definitely use them again.
03/01/18 by Miss C Cicho
I liked that you informed when a pick up service will come.
03/01/18 by Customer
AVOID!!! Arranged collection on 19th December, paid for expediated delivery of 3-4 days. It’s been over 2 weeks and it still hasn’t been delivered! Emailed CEO who said he’d look into it and had the cheek to question why I’d sent my parcel so late! Irrelevant as I’d paid for 3-4 day delivery! Not 15 days and still no sign of it! He said he’d look into it and come back to me and hasn’t. You deal with the customer service team and all you get told is they will investigate. Which actually means they’ll just wait and then read out the tracking info to you! Awful awful awful company! Look at all the complaints on Facebook and independent reviews! DO NOT USE!!!
03/01/18 by Kelly Young
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