We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,063 reviews.
As promised... no problems
16/01/18 by Customer
as usual! all super fast and safe
16/01/18 by Mag
The website was easy to navigate and perfectly clear. Collection booked and pick up was as scheduled.
16/01/18 by Elizabeth
Couldnt believe how fast our parcel took to arrive in France - 36 hours.
16/01/18 by John
Fantastic efficient service! Would definitely recommend. The process of checking prices and then booking a service are is so easy and very user friendly, and the parcel sent was received very quickly by the recipient.
16/01/18 by Nevada Construction Ltd
Absolutely brilliant very prompt the delivery man was really helpful my package was 26.5kg he wouldnt let me lift it as it was very heavy very courteous
16/01/18 by Alison Gray
I would recommend their service to anyone. Quality for a very affordable price.
16/01/18 by Frankie
Second time in a last 3 months parcel got stuck at the shop (drop off point) for more then 5 days without any movement. After x times phone calls it was picked up and delivered. Not refunded. Ive been told thats this is sometimes happen.
16/01/18 by Customer
been using this service for over 12 mths and i am very happy with the service
16/01/18 by scooby gaz
Booked a delivery with Parcel monkey and was happy with the cheap rates, however, a few days later, I received an e-mail informing me of additional charges that they had debited from my account without my consent. The reason they stated was that I hadnt declared the right weight, which was totally untrue. It seems to me that somehow they seem to make up for the cheap rates by charging you extra later on under false pretense...beware!
16/01/18 by Mirabelle Design
Excellent service. Picked up on time and delivered successfully. Can’t ask for more
16/01/18 by Andy Stuart
I booked collection week ago but it has not been passed to delivery company. Confirmatuion of payment has been emailed to me. Tried Live Chat but nobody answers at all. Disgrace.
16/01/18 by Rafal Topolski
I used Parcel Monkeys twice in the last month and everything worked smoothly. The boxes (very heavy ones, approx. 30kg) arrived in less than a week in perfect conditions. I decided to bring them to the post office to avoid problems with the collection, and I think it was worth it. You just need to get to the post office, scan the code and in 5 min youre done!
I will definitely used it again in the future. Very good value for money.
16/01/18 by Customer
Service was good but I need to find out how I can get a receipt for the charges I paid. The whole website is quite confusing.
16/01/18 by Sandra Bramston
Have used Parcel Monkey a few times, and its been so easy. The service has been great, customer service were very helpful, answering queries quickly.
Prices are really good! Give them a go you wont be disappointed.
16/01/18 by Ellen Langley-Bradshaw
No problems! Parcel picked up and delivered efficiently. Very pleased!
16/01/18 by Customer
Excellent and on time.
16/01/18 by Dr De Silva
Brilliant service. Posted from uk onTuesday arrived Friday in Germany
16/01/18 by Lyn
Everything was great. The only thing I would have liked was an email or text/phone call that the parcel had arrived!
16/01/18 by Ciara
Quick, easy and brilliant price - can’t ask for more
16/01/18 by Customer
A game of two halves the UK experience was first class collected on time kept fully informed as to what time the collection would be and the driver was very polite. However the Spanish experience not so good , the online tracking was not working the courier did not inform us as to the time of delivery and claimed our address was incomplete ,although it was not , and failed to deliver the parcel. We then had to enter an alternative address for which we used local restaurant . The parcel was delivered next day but I then had to carry a 30kg parcel back to our apartment which is not what you would expect from a "door to door" service.The parcel itself was crushed and ripped but contents were complete and undamaged.
16/01/18 by Michael wright
Ridiculous customer support. To be honest, they dont even have customer support. They only have an online chat where you write whatever you want without getting a reply. I bought a service which stated 4-6 days delivery but it actually dispatched from UK 12 days later and took another 10 days to deliver.
16/01/18 by John
The parcel sent to Vietnam was delivered in 4 days, against the anticipated time of delivery of 10 days, which was amazingly fast and efficient. Good tracking system allows customers to see exactly where package is at any time. Well done!
16/01/18 by Customer
Brilliant service. Easy to book. Given a one hour slot for pick up and it was picked up on time and delivered the next day (a Saturday). I will definitely use this service again. Thank you!
16/01/18 by Customer Val M
I needed a collection and delivery urgently as I was going on holiday. Booked the day before and it was delivered well ahead of the time I expected it. I would recommend Parcel Monkey to anyone!
16/01/18 by Nadine
Easy labels. Best price.
16/01/18 by Marloes Rozing
I always use Parcel Monkey because the website is easy to use and you quickly find the best price and service for you are looking for!
Booking and paying is straightforward. Comformation and follow through to delivery notification is spot on.
16/01/18 by L Tristram
Great Service - Second time I used Parcel Monkey for moving some suitcases between Perth and London/Brighton... Like the ease of setting up shipping labels... Price is good... The shipment arrived less than 48 hours after I placed the order... Very pleased.
16/01/18 by Gordon Campbell
It was amazing, fantastic and fast posting system have ever worked and strongly recommended to everyone.
15/01/18 by AK
Uplifted within the designated ‘window’ and delivered to southwest France 48 hrs afterwards. Heavy package, excellent value for money and progress well communicated. Fantastic service.
15/01/18 by Customer
Good quick service, which always finds great prices
15/01/18 by Elliot
The collection and delivery - all excellent service, on time, no damage to parcel. The ordering was a bit complicated (couldnt use my long email address), couldnt sort out a drop-off at local point so had to change delivery company. I packed and weighed parcel to get quote but needed to know contents prior to packing (could be difficult to remember).
15/01/18 by Customer
Easy process to arrange pick up of package, pricing clear including if you wanted higher cover for loss or damage above what is included with basic cost.
Picked up on day indicated, delivered a couple of days later to its correct destination.
15/01/18 by Peter Irwin
easy website, prompt collection, very prompt delivery and cheapest by some way - whats not to like !!! Superb !
15/01/18 by Ricky Glasgow
Easy to use, very good prices
15/01/18 by John
Had to send two parcels to my daughter in Worthing from Omagh (Northern Ireland) which weighed in at 15 and 12 kilos. I got a very reasonable quote from Parce Monkey - less than 20 quid. The parcels were collected the following day and delivered two days later in perfect condition. Delighted with the great service received.
15/01/18 by Brian
Usually get a good price for postage
15/01/18 by Customer
Hi all, Please read the response from Parcel Monkey below! they have lost our parcel which was NEW UPVC DOORS, which cost altogether £348 and now refusing to pay for it. Parcel was posted on the 21st December and not been seen since(lost or stolen) PARCEL MONKEY RESPONSE AVOID THEM IF YOU CAN. wE WILL BE MAKING A SMALL CLAIM COURT BECAUSE THIS IS NOT ACCEPTABLE. Good Morning We are sorry that your parcel was not delivered as arranged. The next course of action would be to raise a claim however, after further assessment of the above reference, we regret to state that you are not eligible to claim against your parcel. As you did not take any protection cover against the parcel unfortunately we cannot raise a claim on your behalf. Please accept our sincere apologies for any inconvenience caused. Yours Sincerely, Claims Department Parcel Monkey ashley from Parcel MonkeySaturday 13th January 2018 @ 19:38 Hello, We understand you and we are really sorry for what is happening now. We are trying to do our best to amend this situation. Unfortunately, we do not have any information yet. I have sent them a follow-up inquiry as well. Hence, we will also forward this to our claims team to seek an assistance. We are truly sorry for the delay and inconvenience this matter has caused you. Kind regards, Ashley.K
15/01/18 by Joanna Plachta
Seems ok
To many items on none insured list
Just about every thing ? If it goes
Wrong ,Probably won’t be insured
15/01/18 by Customer
Good service. When I had any problem they promptly try to shortit out asap. Very nice recommended. Thankyou
15/01/18 by Customer
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