We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,735 reviews.
Useful utility, straightforward to organise and send a parcel abroad and helpful with completing all the necessary forms in the correct fashion. Good comparison on the prices. I was sending a parcel of gifts to our Chinese in-laws, recommend using the ParcelForce option for that.
17/01/24 by Nickatwalcote
Paid for 2 day delivery and it took 5 days. No doubt some small print somewhere I should of read ????
17/01/24 by David Richard Jeffreys Phillips
All done on-line no hassle. Carrier picked up parcel as scheduled
17/01/24 by Mrs Blythe
My parcel was never collected on both occasions. Ive asked for a refund and heard nothing and received nothing will be looking into this further will never use or recommend this service
16/01/24 by Cathy
You never disappoint always completing a job as agreed. A very special company.
16/01/24 by Cleve McCollinCustomer
Very good service
16/01/24 by Dhammika wijemanne
Sent a parcel end of November and it didn’t get delivered. I raised a claim and still hasn’t been adhered despite weeks passing. I’ve lost nearly £300 and being ignored
16/01/24 by Rachael Julia
The guy collecting was brilliant and patient. I had to put the difference away. He was friendly and so helpful. Woukd recommend
16/01/24 by Darryl Southgate
picked up and delivered as advertised, excellent service
16/01/24 by Customer
Parcel still has not been collected by Evri. Me as the sender and my customer, as the receiver have had no joy in contacting them and are only able to talk to automated systems. Shocking service.
16/01/24 by Steve
completely trustworthy and excellent service
16/01/24 by CAR
Great service
16/01/24 by Philip Acourt
Easy service to use and very reliable
16/01/24 by Customer John Munn
Easy to print off documentation and fast delivery.
Tracking was better than last time, but that was the third party.
16/01/24 by Mr Gordon Turnbull
i sent a parcel to usa 47.00 Courier costs a canvas picture, 120cm by 80cm by 5 cm 2.9kg so i booked 3kg to be safe, took all pictures of parcel and weights, it was delivered then i got charged 109.00 extra for incorrect measurements, i provided all information including photos that i had taken and the invoice, showing the parcel was what i said it was, i am now told because ups claim it was 124 cm by 84cm by 6cm this has cost me 109.00, the canvas picture we sent was actually smaller than the measurements we provided this is disgraceful and people need to be aware of this, we send parcels daily with another company and never had anything like this, its not acceptable.. no one emailed saying there is a problem or contacted me it was delivered then i was charged, is this legal
16/01/24 by Terry Graham
Good price and good service
16/01/24 by Customer
Easy to send the parcel
16/01/24 by Customer
Service was OK but I sent something out of the country and ended up with a huge customs bill as the duty wasnt included, apparently hidden in their T&Cs.
16/01/24 by Jonni Renzi
Easy to use and navigate, would definitely use again.
16/01/24 by Rachel
The website was easy to use. I found a carrier for my parcel easily and the price was reasonable. Parcel was delivered within the timescale and in the same condition as when it left.
16/01/24 by Sharon Gorrie
Very simple to use.
Everything went smoothly and Id definitely use again.
16/01/24 by Mrs Sarah Tuttiett
Very Straight forward and easy to use Website. I will recommend to friends
16/01/24 by Kazeem
First class as always, many thanks.
16/01/24 by Eric
Well impressed, easy to use and surprisingly reasonably priced
15/01/24 by Customer
Such an easy service and website to use xx
15/01/24 by Customer
First class
15/01/24 by Janice
This is the first time I have sent anything by courier and it went so smoothly.
15/01/24 by Agnes Dickinson
No problems and I recognise it was a delivery to a very remote place. Well done.
15/01/24 by Marie Pirie
Quick delivery
15/01/24 by Andros Michael
I sent two parcels: one in a hard plastic cat carrier and the other in a cardboard box, taped according to the advice provided on the Parcel Monkey website. The cardboard box arrived ripped on one side, and one of the PS4 games—the most popular one—is missing. Additionally, some of the DVD boxes are partially broken.
15/01/24 by Melissa J
Simple straightforward forward process. Came when they said they would, easy to track delivery
15/01/24 by Aisling Potter
On time collection and delivery for a reasonable rate.
15/01/24 by Elle
Used another company first that did not turn up twice so used this app and easy as anything and no concerns
15/01/24 by Catherine
3 WEEKS ON STILL 3 UNRESOLVED ISSUES; EITHER NO TRACKING, NO UPDATES OR JUST UNDELIVERED. THEY PASS ALL THE BLAME ONTO THE COURIERS, WHICH I UNDERSTAND, BUT PARCELMONKEY ARE THE ONES WHOM OF WHICH TAKE OUR MONEY. THEY DO NOT BOTHER CHASING THE COURIERS, WE HAVE TO CHASE THEM. BUNCH OF CROOKS, JOKERS, INCOMPATENT CLOWNS.
15/01/24 by Adam Gill
Very professional company, I use them all the time.They always get the best prices, and never loose a parcel.
15/01/24 by Miklos Toth
Always extra charges for over size parcels, we have challenged numerous times and even sent through proof of sizes i.e photos of parcels before collection and they never refund extra charges.
15/01/24 by Lindsay Ritchie
Easy to send parcels and find the best price. I sent one abroad and it could maybe do with more assistance on generating the customs forms ie, explaining what the HS code is
15/01/24 by Customer
Great, sent a parcel to arrive by a specific time, collected, transported, delivered exactly when, where and how I expected and needed.
15/01/24 by Steevan Whittam
Nothing wrong with the service , but this request for feedback will not delete from my in box. Stop harassing me.
15/01/24 by customer
Excellent service & not complicated to do.
15/01/24 by Elaine Hicks
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