We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,735 reviews.
Pretty good service. Arrived in destination country quickly. Held up in customs and delivery a little later than expected but was going to a remote location so that’s to be expected. Would definitely use again.
20/01/24 by Joy
Well mannered delivery man - parcel Arrived on time
20/01/24 by Joe
All very good. No problems at all.
20/01/24 by Peter
Been using PM for a while now and think their website is very easy to navigate.
Plenty of choice with regard couriers and clear what services are on offer.
Had an issue once with a courier (not PM fault) but PM customer service helped me sort it out and I got a full refund.
I would recommend Parcel Monkey
20/01/24 by customer
Parcelmonkey found me the best price for sending my box from UK to US. The whole process was easy.
20/01/24 by Tanya Gullick
A newbie with parcel monkey, needed to send an awkwardly long item, light over oversize. Gave up trying to navigate various mainstream courier sites and found Parcel Monkey, very quickly after entering size and weight it came up with a good option, was parcel force in the end at a good price.used again for a regularly parcel and came in trumps. Would recommend
20/01/24 by Charles
It was easy to use and kept you informed.
Very quick
20/01/24 by Regina Colonnese
Our parcel to Spain took a long time to get delivered, but it had nothing to do with parcel monkey as it arrived in Spain quickly. Customs in Spain is slow and it is vital that the documents are correct, parcel monkey gives you the correct document. So get it right ????
19/01/24 by sams
Offered a great support when Im desperate to received a parcel.
19/01/24 by Customer
very smooth and fast....I really recommend it !
ZJS
19/01/24 by Customer
Very bad. We dropped 2 parcels over a month ago. It never got delivered. After asking for updates weekly we get palmed off with we need more time. The parcels were for a special customer of ours. It has cost our reputation as a business, stock and time to chase them up. One should not have to go to Trustpilot to get a meaningful response. How are you going to fix the issue Parcel Monkey? The parcels are clearly lost.
19/01/24 by Charlie Knockton
Delivered great
19/01/24 by Suzanne Buckland.BSc
Easy comparison and selected the lowest price to send goods to Canada - easy process & easy to print labels & customs declaration.
19/01/24 by HuwD
I sent a mirror in October, It hasnt been delivered.. Ive chased for weeks, but same old story from Emily at parcel monkey "We are chasing" We spent over £150 for their service, the mirror was £700 and its gone missing. DO NOT USE EMILY OR PARCEL MONKEY COWBOYS
19/01/24 by James Egan
Paid for next day collection but item didn’t get collected until 3days later. Getting any form of support was also a non starter.
19/01/24 by FOS
It arrived in time
18/01/24 by japanesetimetraveller
Good choice of quotes and quick execution to overseas destination
18/01/24 by P from Wiltshire
Delivery in time and carefully delivered
18/01/24 by Matthew
Good service, came on time
18/01/24 by Elena Hutton
I’ve used this service a few times now and I’ve never had an issues also I found them to be cheaper than the others
18/01/24 by Jayesh Patel
All good easier to use than parcels 2 go
18/01/24 by Ray C
I paid for a 48 service which was due to be picked up from me Tuesday 16th I am still waiting ???? I re booked it again and am now waiting for pickup today Hopefully it will be picked up !!
18/01/24 by customer
Easy to use website….rapid response emails.
Chosen carrier collected as arranged…..tracking was very useful, delivery instructions followed as requested.
Parcel was undamaged.
I always wrap well and print two large labels to make it easier for the courier system especially the driver.
18/01/24 by Terry Ditcham
I would warn you to use this service as my experience with them has been painful. Firstly, they did not another courier on time and had to re-schedule twice in order to get it collected (wasting two working days of mine!!) and after being collected, it has been 1month and I have not received my parcel. On chasing them with my enquiry, they confirmed it had been lost on the way and suggested me to file a claim form. Again, they would not process it because I do not have receipts of the items thar were in my parcel (because they want proof of the value of the items!!). I think they are ridiculous as not every time you would keep receipts of things bought a month ago or in a different city/country! Well, if you want to use ParcelMoneky services, make sure YOU KEEP THOSE RECEIPTS’ Regards
18/01/24 by Pooja
Our Response: Good Afternoon,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Another lost sale & unhappy customer, all thanks to ParcelMonkey & the couriers they use. ParcelMonkey will NOT go out of their way to support you during any claim or loss of parcel. They do email the couriers, but 2 weeks will go by without a response, they wont use common sense & call the courier to express any kind of urgency. So 2 weeks go by without your customer getting any kind of response, you keep chasing, they say theyre doing all they can, which is utter B.S. You then ultimately lose the 4th sale of the year (its Jan 18th) because of a 3rd partys shear incompetence to do their job properly. Quick enough to take your money, no so quick to help you out!!!! DO NOT USE. I BEG YOU, STAY CLEAR.
18/01/24 by Adam Gill
Parcel Monkey are basically thieves !!! I have placed 3 orders recently . First order disappeared & their customer service was completely unhelpful & made unreasonable requests , and constantly asked for the same documentation . Second order was missold . Evri do not deliver to Israel , but they sold me the label . I then had to constantly chase for an update , and wait days for the funds to be refunded . I received negative feedback due to the delay in dispatching the item . Finally & most importantly , they stole GBP32.59 from me without my consent . They are scamming me by stating a 2kg item actually weighed 8.5kg . It is a lightweight jacket !!!
18/01/24 by Mr MICHAEL LEONARDS
I paid for my parcels to be collected and you did not collect them
18/01/24 by customer
I had brought a big parcel for a friend’s daughter in England- it would have been outrageously expensive to send from Germany (since Brexit!). It was great to be able to work out all the available options regarding delivery times and at what price.
18/01/24 by Frau C
The company I chose still havent picked up my parcel after a week
18/01/24 by Nicola Robinson
Parcel delivered on time and undamaged.
17/01/24 by Kim BOOTH
Got what size/weight wanted at price expected ..
17/01/24 by GMS LOCAL.COM
I had never sent a large parcel (this was a compact tumble dryer) by courier before. The Parcel Monkey site was very clear and allowed me to find the best tracker option, which in this case was UPS. There was advice on packing etc and the item was picked up and delivered the next day. I will use this service again. Thank you.
17/01/24 by Mr Ryder
Great Service
17/01/24 by Gill
ParcelMonkey made a menial task of sending a bulky item for repair. So glad to have a nearby location to send it from. Made my life easier. Much appreciated
17/01/24 by M London
Good comparative survey of costs. Helpful in order to avoid Post Office rates
17/01/24 by Richard Bannerman
Great and informed from start to beginning.
17/01/24 by Karen Sharp
My Parcel is LOST!!! and the support ticket is not replying now
17/01/24 by Tang Ho Wing
Very good to deal through.
17/01/24 by richard bryan
AVOID COURIER SERVICES ! Booked urgent courier service, received an email that the driver will come at 3:10pm to collect which was too late for me as by the time he was going to deliver my parcel the office would have been closed. I requested a cancellation of this service as not suitable. Sent an email 2 hours prior the collection as there is no direct number to do so. I was charged and weeks later exchanging emails seeking my refund. The money taken from my account are 40GBP. I AM TOLD TODAY THAT THERE IS A CANCELLATION FEE of £25.41 +VAT. This is WRONG to charge cancellation fee of nearly 80% the price and furthermore it is not my fault the company has no direct email to cancel a service. I did sent email 2 hours prior collection as the service was no longer needed. WORST DELIVERY COMPANY EVER AND AWFUL WEBSITE TO BOOK from . Bad customer support too!
17/01/24 by Customer
2nd time Ive used a "guaranteed" service of a week and weeks later item is still not received in country.
17/01/24 by Kat Comer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
