We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,639 reviews.
Easy and reliable - great service!
28/01/18 by Customer
Good service thank you
28/01/18 by Ajeet Kukadia
Ive been satifsifed with the first few times I used Parcel Monkey but my last experience has a lot to be desired with very poor customer service. It took 6 days for my parcel to be picked up from the drop off point. It took nearly 3 weeks for my parcel to be delivered instead of the 3-6 days quoted which was too late as it was a customers wedding gift. The customer service did not help much and just offered a weak apology for the service. I dont believe they even contacted the courier provider about the service. My customs invoice with my personal details also went missing and they were not bothered about the data protection issues. Ive just used another company/ provider who picked up the parcel and it was delivered in the USA on the third day.
28/01/18 by mancunian
Worked perfectly! Had my suitcase picked up ob Monday and it arrived safe and sound on Wednesday morning. Would always use it again!
28/01/18 by Saskia
Avoid booked via parcel monkey. it was not collected, try to call, no number, sent email, appologised and asked to rebook, booked again, still not collected , had same reponse with appology and to book again.... this went on for over 12 attempts of rebooking and the parcel not even attempted to be collected and after over 12 times, had another email saying the cancelled my booking because its not collected in 5 days. NO THINK, i sold the part on ebay and promising customer next day service !! and I love to have my feedback 100% !!
28/01/18 by greenlane
My latest experience was a complete failure. Their logistics partner refused to release the parcel to the parents of the recipient (it was a christmas present from the grandparents), i provided the names of the parents but this info was, to my knowledge, not passed on to the delivery partner resulting in the parcel being returned. Once the parcel was returned, they were not even aware that I had a chat with the company regarding this shipment - feeding suspicion that no action had been taken previously. Their responses were initially fairly quick bur the ‘response time’ became longer as time went on. To get an answer only came after a 3rd reminder and took a week. Very dissappointing.
28/01/18 by Customer
Parcel not delivered (twice) to a correct and perfectly easy to find address then went missing for a month. Finally told that is was returned to Parcel monkey and I have to pay a fee to release it and pay for a courier to return it to me. Disgusting service.
28/01/18 by R.S
Excellent and quick service! Amazing!
28/01/18 by Customer
Been 4 month waiting since september 2017 for my parcel to reach its destination from uk to India. It’s now January 2018, lost! They don’t seem to know where my parcel is and no contact was made with the recipient . I won’t be using them again. During Xmas holiday I was abroad when they finally offered me 7 days to make a claim .i lost the claim by not replying immediately. Very unfair.
28/01/18 by Amina Begum
They are a price comparison site who take your money on behalf of the companies they recommend. When a delivery booked through them failed to happen Parcel Monkey support pointed out they only arrange delivery, they aren’t responsible for them! Yes, they can be cheaper than going to those companies direct, BUT, you’re in trouble when something goes wrong. The company you booked with don’t want to know because you booked with Parcel Monkey and the support/customer service at Parcel Monkey is very, very poor. You cannot phone them, you have to use their messsge service which they either will or will not reply to, or you can send them a letter. They also don’t provide accurate information when you do manage to ‘speak’ to them through the message service. Trying to get a refund for a failed shipment is time consuming and frustrating and for me it’s looking like I may not get my money back. I’m still waiting after ten days even though they keep telling me it will be reimbursed within the next 24 hours. When Parcel Monkey works it’s good, but be prepared to lose your money if it goes wrong. It might be worth just paying a bit more to go direct to the company. PS. Don’t risk UKMail, it’s like playing Russian Roulette with your parcel!
27/01/18 by Customer
great service as usual
27/01/18 by Emilia
Cheap and reliable! Cant fault
27/01/18 by Totem
Really quick and simple enough to book
27/01/18 by Customer
Paid for a first class service and simply got forgotten. Client waited in all day long for a collection that never happened. Had to rearrange collection, and as it is now the weekend it will not be the first class service i paid for will it.??..Terrible..
27/01/18 by Alan
So the price comparison aspect works fine, and when everything goes to plan its a great value service. However, my last order was due for collection on Monday, then rescheduled everyday of the week thereafter and was not collected by the courier until Friday. As I was unable to communicate with the courier directly, I turned to Parcel Monkey for help. Alas NONE of the many operatives that I interacted with were interested in actually finding-out what went wrong and how to avoid it happening in future. In future I will go to the courier directly and would advise other would be customers to do the same.
27/01/18 by Francis Vassallo
Reasonable speed of delivery, but tracking was very dodgy - started off saying to expect delivery on Wednesday then changed to Thursday. Delivery actually happened on Wednesday!
Detailed tracking never worked.
27/01/18 by Alison
Super service -cannot fault- I post most days usually via Royal Mail but this service far superior well don parcel monkey and dpd great team
27/01/18 by Customer lesley
Brilliant thank you
27/01/18 by Customer
Very good service
27/01/18 by Mr David Furness
very good service with competitive rates.
will recommend and use it again.
27/01/18 by Qaiser Arshad
Excellent service, arrived early in perfect order. I shall definitely use the service again.
27/01/18 by LRichards
This time very pleased with service. Parcel collected and delivered on promised days. Arrived in good condition
27/01/18 by Mrs P J Wise
Very good ,right time
27/01/18 by Customer
Easy to use. Seemed cheaper than going direct, easy to make changes.
27/01/18 by RR
Excellent. I will continue to use parcel monkey for all my shopping & shipping requirements.
27/01/18 by Jodie
Parcel Monkey was recommended to me. The website was easy to use as was printing the label. Collected and delivered without any issues. Will use this website again and again now.
27/01/18 by Sharon Ward-Trickett
My parcel never got to its destination. Unreliable and was charged extra beyond the original charge without warning.
27/01/18 by Aly Mac
Excellent serve, my parcel too a week to get to Greece. It was picked up from the UK qt the time stated. Very pleased.
27/01/18 by Customer
Excellent service. Many thanks.
26/01/18 by E Gibson
5 stars: Excellent – no reservations, I would recommend this company to anyone.
26/01/18 by Hoque
a very good performance from parcel monkey well done take a bow
26/01/18 by charlie dublin 24
Incredible service 3 hours from making the request to receiving the package on a Thursday evening
26/01/18 by Julian
Excellent service once again. Ease of booking my package on line and then tracking all the way through to delivery. Easy, simple, brilliant
26/01/18 by Martine Clayton
Simple & easy to use. Did exactly what I needed: hassle free parcel delivery
26/01/18 by Loz
I couldn’t believe I had chosen the correct weight/parcel size for the price offered. Took to post office with my fingers crossed last thing on Friday and it was received in Germany on Wednesday morning. Would definitely use again. Thank you ParcelMonkey!
26/01/18 by Jo
Great service and Price.
Not enough space when filling in the address fields.
I sent the same size and weight parcel to Italy using UPS and the cost was nearly £200.00 more expensive .
Will use Parcel Monkey again and again.
26/01/18 by Customer
Fast and efficient, no issues
26/01/18 by Craig
Good prices, but totally outweighed by awful customer service. I tried to track down a parcel that was 3 days late. Their first response was simply a copy of the information I could see myself from the online tracking info - I asked them to speak to the courier for me to get more info but this was ignored. On my second contact, rather than actually do anything to help me, they just sent me a reply that basically said "98% of our parcels arrive on time. Were sorry yours hasnt", that was it, nothing else, no attempt to actually help me, contact the courier and locate my parcel, no information on what to do next if it was lost. Absolutely useless. Luckily the parcel showed up, but glad I didnt have to go through a claims process with this level of service!
26/01/18 by Jordan
Spot on as ever !
26/01/18 by Customer
All was very good actually the parcel was collected from PC world and turned up at the recipient on time.
The only problem I has was when booking the paper work on the website the collection address (PC world) had to be the same as mine...which onv it is nt. Either glithc on website or me being dull.
Will use again
26/01/18 by george e
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