We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,062 reviews.
Top service great service
14/02/18 by Customer
Absolutely fantastic service from start to finish. Price, communication and delivery service fantastic. Will definately recommend and use again.
14/02/18 by JoeH
I have used parcel monkey 3 times to send different items to my Son at Uni - and they have been punctual, polite and I had no problem with pick up or delivery with everything delivered intact. The cost is very cheap as it would have cost me more in total to go to the post office.
Very happy customer - will definitely use again and recommend.
14/02/18 by Jay09
Brings up a good selection of quotes and easy to use
14/02/18 by Tracey Hooper
Perfect service
14/02/18 by Laurence
Puntualissimi
14/02/18 by Customer
Parcels collected and arrived on time. All good!
14/02/18 by Customer
Theyve lost my parcel £1000 value of items and NOT REFUND !!! They dont offer telephone number to deal with issues. I have sent parcel to China and recipient did not receive the parcel. I have contacted the company after some time to ask where is the parcel. I have sent many many emails and they all the time wanted something more from me. After 4 months of non helping conversation they send me that email: As your notification fall outside of the 10 working days, regrettably, we are unable to proceed any further with your claim. We will be able to offer you only a full refund of your delivery cost I have lost about £1000 value of items and they told me after 4 months wasting of time trying to sort it out with them that they will only refund my money for delivery because my parcel is lost. It is just BIG SCAM!!! DO NOT USE THEM!!!
14/02/18 by Pawel
I have used parcel monkey a few time for both local and International parcel. Service is fantastic! Efficient and trackable for a fair price.
14/02/18 by Susan
Great Company - we use Parcel Monkey time and time again.
14/02/18 by Kerry
Value for money very good service
14/02/18 by Customer
Once again Parcel Monkey are sorry for any inconvenience caused! You collected my parcel and nobody has seen it since! My parcel was collected in October last year, I have been to China in January this year and took a duplicate parcel for the recipient. Potential customers be aware that it is quicker to fly to the other side of the world and deliver the parcel yourself.
14/02/18 by Sarah Hayward
Easy to use, did the job but, as with most aggregators, the price I ended up paying bore no real reflection to that original quoted. As usual the vendors find away to increase the amount charged. In this case, by deciding at the last minute that either my address (not the case) or the address of Amazons returns department (highly unlikely) was in a rural area and therefore warranted an additional 20% surcharge. That perhaps is more a reflection on the delivery agent themselves than on Parcel Monkey, although perhaps the hairy hominoid could improve integration and lessen incidents of this nature.
14/02/18 by Simon Ablett
Sent a clock using Royal Mail via Parcel Monkey. They didn’t break it, they absolutely smashed it pre delivery. I had taken out their additional insurance but when I tried to claim PM said it was a ‘banned item’. Yet Royal Mail say it isn’t!
14/02/18 by Rod
great service
14/02/18 by Customer
Fast, efficient, good service
14/02/18 by Customer
The service and system are great however the reliability of the courier is also important.
14/02/18 by TRE Products UK Ltd
Everything fine
14/02/18 by Customer
Fast delivery.
14/02/18 by Mrs Amanda Hordern
I have been using parcel monkey for many years and have been happy with the choice of services they offer. Discounted rates and reliable.
14/02/18 by Mr. Baz. R
I’ve never used this before and was wary thinking will my parcel be collected will it get where it needs to go. I had no reason to worry great service from start to finish.
14/02/18 by Matt Vidal
Booked with parcel monkey to ship boxes from UK to Italy (approx. £20 per box). Good service, DPD came to collect the boxes from my house on a before the weekend and by Tuesday they had been delivered already. DPD was good in providing details about the expected delivery time. Had no issues, therefore I only interacted with parcel monkey to organise the collection.
14/02/18 by Max
Concert tickets sent UK to Ireland, arrived with 48 hours. Parcelforce delivery but much cheaper than booking directly.
14/02/18 by Customer
fantastic service! Parcel pickup on Wednesday & delivered to my daughter in Australia, the following Tuesday - less than 1 week
13/02/18 by Sheila Anderson
Cant quite believe it - I sent out a parcel via Parcel Monkey with Parcelforce 24. It was only going from central Edinburgh to the west coast of Scotland - and lo! picked up yesterday - and travelled to Glasgow - I now look at the tracking and they have said instead of it being delivered to my customer - that it was actually sent back to the post office that it was sent from eh? how dumb is that - I tried getting in touch with ParcelMonkey as it said do not contact the Royal Mail or Parcelforce - well they will take 24 hours more to tell me where my parcel is - it is actually a very delicate item and the 24 hour service was to reduce handling - and now I think that it is going happily back and forward between Edinburgh and Glasgow on the M8 and not even getting near my customer - who has indeed waited in all day for the parcel arriving... shockingly poor - how on earth can a delivery company send it back to the post office that it was posted at... good grief... it is hard to believe...
13/02/18 by Valerie Hunter
I chose a delivery that said 2-3 days and it took s week to get there... never would of chosen that if I knew it was going to take a week...disgusted!
13/02/18 by customer Mary
Did exactly what I needed, top class service.
13/02/18 by Adrian Jackson
Useless. Booked a collection of an item and took a day off, had tracking number which showed DX is unable to find the consignment relating to the details provided. Contacted the famous chat support who confirmed all was ok. No one arrived. Contacted support who simply said, apologies do you want a refund or a re book. |No explanation of the problem, no reason and no confirmation that it wont happen again. Avoid at all costs
13/02/18 by chris robinson
driver came on time and was happy to help me with the heavy package. I was able to track the parcel and know it arrived safely.
13/02/18 by Customer
Been using for years. Always a good experience.
13/02/18 by N A
We sent a parcel of goodies to Singapore, for our grandchildren, and it arrived within 6-days, which included a weekend. There was no hiccup and it arrived in Singapore promptly.
I was quoted £58.00 at our local Post Office, and the cost was halved with Parcel Monkey via DPD.
I thoroughly recommend their service, although this was my first time using their service...Do give them a try...They can only screw it up once...
13/02/18 by Big 'Al'
WHAT A NIGHTMARE TRYING TO RESCHEDULE, NO LIVE CHAT AVAILABLE NO CONTACT PHONE NUMBER WHAT AM I SUPPOSED TO DO NOW ??????
13/02/18 by Andrew Waddington
Great service as always im thinking now of only using Parcel monkey for all my Delivers as im kinda fed up of the services i dont get from UK Mail and Royal Mail.
13/02/18 by Steve Honest
Easy transaction and setting up of the delivery. Parcel force was used in my case and delivery was quick, within the time specified. Although tracking information on there side could be better. Great service from parcel monkey.
13/02/18 by Customer
Very efficient, well priced, no problems.
13/02/18 by CustomerFood Trades
great, good prices delivered on time, recommended
13/02/18 by Customersunbell
Great!. Arrived sooner than expected.
13/02/18 by Customer
Just right for our needs thank you
13/02/18 by Customer
Simple and easy to use.
13/02/18 by Jacqui A.
Very straight forward to book a courier. Just put the dimensions and weight and it will show usually 3 options you then just choose simple as that. Depending on where your parcel is going you may need to complete additional information.
One thing that could make it better is to get an hours window message or as the driver is on his way after leaving last drop off as at the moment is anytime between 8am and 6pm and not many people can commit to that and its a hassle when you have things to do like work
13/02/18 by Trevor Huntman
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