We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,639 reviews.
Excellent service
25/01/18 by Sonia, France
This parcel was collected from me on 18 January - no problems with that. It was scheduled for delivery on 19 January and I had put labels on the front and back of the box to ask for it to be left in the porch as I knew the recipients would be out. I did not ask for a signature. When my family returned home there was a note to say that the parcel had been taken to the nearest post office. This meant that my son had to drive to said post office on the Saturday in order to collect it. Not really what I expected for door to door delivery. Probably will think twice before using this service again because other firms would have left it in the porch as requested.
25/01/18 by Vicky Stackhouse
I Have used them several times and I would recommend they always comes up the cheapest (Dpd). so easy just print label take to Dpd drop off point and usually delivered within two days.
25/01/18 by Customer
Have used DPD drop-off service via Parcel Monkey a few times, never had a problem
25/01/18 by Kevin Mills
Excellent service
25/01/18 by Roz de Lord
Great services arrived next day
25/01/18 by Franca
Very easy to use, got an accurate quote, booked, shipped, and Parcel Monkey just really get out of the way, which is a very under-appreciated quality. Ive received 4 emails from them - four. Nothing more. Most companies are like "oh, look...", "oh, promotions...", "oh, you might like...", "oh, special deal...", oh... no, Parcel Monkey have sent me only relevant emails:
1. Account info
2. Order confirmation
3. Label and tracking info
4. How did we do - link to say what I think
And for this, "Parcel Monkey" will be the first thing I start typing in my browser next time Ive got a parcel to ship.
25/01/18 by Loran Mutafov
Great service and the best prices.
25/01/18 by Adrian Greenwood
Incredible Service Stupendous
A Company which actually serves their customers well !!
Their INCREDIBLE value PROMISE TO DELIVER, and attention to detail are to be revered
This is after having MANY MANY MANY SUB-STANDARD Deals
On balance Parcel Monkey are Marked Out as definite Market Leaders
IN THEIR FIELD
25/01/18 by John Goddard
So far, so good!
25/01/18 by Adam Doran
The parcel arrived in quite good condition, just a bit damaged in the corner of the box. I have founded not easy to track the parcel, but in general it was good service.
24/01/18 by Cristina
Easy, quick and cheap!
24/01/18 by Customer
Having stayed in all day, literally ALL day, due to the impossible 8am - 6pm deliver window, the parcel has not been collected. I am very very disappointed, will have to let my customer know, and I paid for next day delivery. On top of all this, I am A WHOLE DAY OUT OF POCKET FINANCIALLY. The result - the following: "We do not offer compensation" and then finally, a one word "apologies". They then proceeded to just get short and sarcastic as I pressed then for a response to my complaints above. AVOID AT ALL COSTS
24/01/18 by Alasdair Hood
Great service, maybe as an added advantage you could provide updates of when and what time collection and drop off will be
24/01/18 by Customer
Had good and bad experiences with them but stopped using them when they lost one of my parcels 5 months ago. Paid extra to insure it and yet they claim “there’s nothing they can do” because parcel force that they booked it with can’t update them. They can’t return the item and also not going to refund the item. Now they claim the case has been going on too long and closed it. Absolute joke.
24/01/18 by David Hutcheon
Parcel arrived on time in good condition. Would use again
24/01/18 by Customer
First thing I did weight my parcel it was under 10 kg but still I have to pay extra charges for 2 kg which in unacceptable .becos i weight. During booking I have been told it will deliver 24 Jan but it still not deliver .how can we believe it was over weight parcel . Making pepole full ..will never use this service again
24/01/18 by Meenal
Only problem we had was that we specifically asked for parcel NOT to be delivered during school run times, recepients had to go all the way to town to collect it because delivery was attempted during the times we asked for it not to be delivered.
24/01/18 by D Hanson.
Thank you
Yes we received the parcel. It was complete with good condition. In future we will use the service again,
24/01/18 by Customer
Quick delivery, thanks
24/01/18 by Customer
They were prompt to collect but slow to deliver and the package was damaged.
24/01/18 by Customer
Have switched from UKMail back to Parcel Monkey. What a difference. Good to know they are not all the same. Parcel Monkey will be doing all our parcels and the service and reliability is second to none.
UKMail, take a look at this company, you have a lot to learn.
24/01/18 by Nick Peters
Very good right from booking online, printing labels and the price. Excellent tracking information and delivered a day earlier than they predicted ...this was from the UK out to Austria. Very good and will definitely use again.
24/01/18 by Gina
Quick fast delivery
24/01/18 by Precious
Great service with plenty of price options to choose from. Would highly recommend
24/01/18 by SK
Sent a large parcel to Portugal, no problems and tracked efficiently along the way.
Paul
24/01/18 by Paul
Convenient drop off point and excellent communication re delivery by DPD.
24/01/18 by Customer Joan
Excellent service A+
24/01/18 by Customer
great service
24/01/18 by david
I think you really need to review your drop off stores. Twice I’ve had issues with rowlands pharmacy !!
24/01/18 by Paula
Would recommend, easy site to use and parcels collected and delivered on time.
24/01/18 by Kerry
Easy to use Saved me money
24/01/18 by Customer
Fast delivery..great!!!
24/01/18 by Customer
Been awaiting arrival of parcel in Spain. System now says we have requested a different delivery date. First we have known about it. Not very good for communicating
24/01/18 by Customer
DO NOT USE!! Lost my parcel in transit, it seems no one could find it for a week. When it was finally located delivery was severely delayed, even the courier company they use admitted this was down to Parcel Monkeys ineptitude. When the parcel turned up it was delivered not to a resident but just left outside the property and exposed to the elements, which in this instance was a torrential downpour. Parcel was soaked through, a majority of the items were damaged, electrical goods soaked through and no longer work. I took out insurance as I had high value items and wanted to ensure they were covered - despite the above, they would not even entertain the notion of a claim. Throughout the process they were difficult to contact, did not respond to messages - you have to contact them via their terrible messaging portal. Honestly I was absolutely devastated, my parcel was Christmas presents for my family which were all pretty much ruined. DO NOT USE!!
24/01/18 by Stephanie
Service was fine but could have informed me that liquids cant be sent to HK rather than having to wait a month be informed parcel not allowed through customs then pay further £17 to get my undelivered parcel returned from parcel monkey over £40 down for nothing
24/01/18 by Customer B
This company has lost a £700 hoist and is refusing to help find it. We paid the extra £71 insurance and they still will not help. Avoid at all costs. This company cannot be trusted. The hoist belonged to a charity who have now lost this money. Parcel Monkey refuses to give a contact phone number and only want to deal with us through their email system. They gave us a reference number to track the parcel, but this is not a valid reference number. We could not track the parcel in any way. Avoid at all costs.
24/01/18 by Alan
Easy, quick and efficient service. Parcel delivered to Australia within 4 working days
24/01/18 by Douglas Lacey
Unfortunatelly company DPD in Czech republic is very bad costumer service. Package with documents was destroyed on the corner so anybody could see what is inside. Company DPD informed us that delivery will be noticed 60minutes before delivery. Nothing happend. Delivery man call us 2 mins before delivery. Imposible communication. Very rude behaviour from delivery man. He doesnt accept any rules from DPd. Disappointed!!!
24/01/18 by Jana Biskova
Great service, parcel was picked up and arrived safely.
Saved a lot compared to post office prices.
24/01/18 by Customer
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