We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,639 reviews.
Simple to use - it just worked :)
26/01/18 by David
Ridiculous fees, slow support, never even collected my parcel. Also complete liars - they advertise as not needing to print off a label, but you do need to.
26/01/18 by Josh
Courier book for collection on 18th December. The courier didnt turn up. Rebooked for the next day. Again, no courier. I gave up and made the 40 mile round trip to the depot. The tracking shows the parcel is still at the delivery depot. Ive contacted the customer service department numerous times but they tell they are waiting for information from the courier or ask for details of the boxes (which I have given three times now). There seems to be no way to escalate this. It has been 6 weeks now and Im sick of waiting.
26/01/18 by Kate T
Very happy, have you’d parcel monkey before and will continue to do so, cheap and easy
26/01/18 by Pixie
Efficient and easy to book and use
26/01/18 by Customer
Great reliable service
26/01/18 by Roni Stocker
Always happy with the decision. Parcel Monkey finds you the best deal you cam rely on. Fast delivery. Thank you
26/01/18 by Mrs Betsy H
Sent twice now both got to their destination . Quite happy with the service
26/01/18 by Customer
I am very happy with the service. I was concerned about where my parcel had been left but Parcel Monkey gave me full details. All is fine. Very easy to contact.
26/01/18 by GJS
My parcel was not collected the day I was expected so I wait at home for nothing. The parcel was supposed to take 2 days to arrive but it took much longer. The customers service took 22 days to answer my request for a partial refund, just to tell me they wont refund me anything.
26/01/18 by Axel
Easy to use, pickup on time, easy peasy.
26/01/18 by Customer
FFantastic service
25/01/18 by Customer
I havent received my parcel yet!!!!!
25/01/18 by Micaela Martins Ferreira
I have now used Parcel Monkey twice, once to Norway ant then USA. The process is simple and both parcels delivered within the predicted timescale. Fantastic service!
25/01/18 by Carolyn Smith
Absolutely brilliant service. Nothing bad to say about them. Will definitely be using them in the future.
25/01/18 by Customer
Top Service.
25/01/18 by Customer
Everything ok, our parcels arrived in good condition and on time.
25/01/18 by Customer
Great service - convenient & efficient
25/01/18 by sue cockell
Everything was fine, thank you.
25/01/18 by Kenneth Urquhart
Simple to use and did what it said. Will use again.
25/01/18 by Customer
In regards to the below reply that Parcel Monkey placed! We have already tried numerous of time open another ticket but you have closed it and marked as duplicates!!!! THIS IS HOW CLEVER YOU ARE! YOU are not planning to resolve any issue that people complain about. I just hope no one ever has to pay the price we did BECAUSE WE HAVENT SEEN OUR MONEY YET FOR THE PARCEL YOU HAVE LOST 21ST DECEMBER 2017!. WE KNOW FOR SURE WE WILL NEVER USE YOU AGAIN AND HOPEFULLY, OTHER PEOPLE WILL BE WARNED BY THE COMMENT WE MADE! £800 WE HAVE LOST BECAUSE OF YOU!!!! THANKS, PARCEL MONKEY FOR THE WORST CUSTOMER SERVICE WE HAVE EVER EXPERIENCED! Do not reply if you not willing to resolve an issue. Your replies are full of lies.
25/01/18 by Joanna Plachta
Dear Sir, I just copied your last message... "Reply from Parcel Monkey Published 02 January 2018 Hello Ismael Sorry to hear there was an issue with the delivery of your parcel Please raise a support ticket via your Parcel Monkey account and we will be able to investigate this issue with the courier you selected at the time of booking. Kind regards James" OBVIOUSLY, your company didn´t have the minimum interest to have a look in my first ticket that was raised before your response... Really dissapointed with the service and lack of comunication of your team... I hope my money back...
25/01/18 by Ismael
Quick perfect!
25/01/18 by Mónika Szemes
Very good service. Parcel arrived in Malaysia earlier than expected.
25/01/18 by Customer
Third time I have used Parcel Monkey to send gifts to the USA. Very pleased, dropped it off at the post office on Wedneday and was delivered Saturday.
25/01/18 by Customer
Always a good service , very Happy.
25/01/18 by mrs G Penny
Quick and easy to use
25/01/18 by Customer
Quick delivery, I tracked my boxes all the way to the destination. Nothing broke, great price!
25/01/18 by Customer lily
Speedy, reliable servic
25/01/18 by L Bryceland
Recommended by my daughter, and Ive already sung your praises to friends,
25/01/18 by Elizabeth Long
easy to use, fast delivery, no problems
25/01/18 by Customer
Arranged remotely a package to be collected from a friend in UK and delivered to the Netherlands. Everything went smoothly and without delays. Good job Parcel Monkey!
25/01/18 by Anton Nanchev
Be aware that they will take another 5 days to deliver the parcel (international deliveries) and you will not be considered for a refund or compensation. So if your order is 3-6 day delivery, they will deliver it in 2 weeks (10 working days) and will just apologise, putting all the blame on the carrier. Respectable companies should have funds or insurance to cover losses like that in order to maintain their reputations. Instead, they are covering it all with their terms&conditions, allowing themselves to be late for extra 5 working days.
25/01/18 by Donata Stonkutė
Awesome service
25/01/18 by anwesha mishra
Arrived on time as stated - some boxes very scuffed and one broken open slightly, but would put this down to the courier and quality of the boxes we used.
Parcel monkey was half the price of going direct so would definitely recommend if youre on budget!
25/01/18 by Alex Bennett
A week overdue now on a delivery to the United States booked through Parcel Monkey, Im hoping the item is not lost. Tracking shows that my package took a week longer to arrive in the US than it should have, I purchased a 4 day service but its over 2 weeks now and still nothing
25/01/18 by Roland
brillant service and very cost effective
25/01/18 by Steve cook
No Problems at all
25/01/18 by David
LARGE PARCEL TOOK 4 DAYS TO CZECH REPUBLIC - OVER THE WEEKEND TOO - SO A GREAT SERVICE!
25/01/18 by Customer Colin J
Our experience with PM was excellent! It was by far the cheapest we could find after searching extensively online to find a cheap shipping company to ship our sons clothes to the US. They only charged us just over £48 to do a packing crate of heavy pullovers, which I know from experience would have been twice as much through Royal Mail counter services.
The shipment went out on the third of January, and then the dreadful East Coast storm kicked in. I tracked the parcel every couple of days using a very straightforward tracking service. It was easy to see where it was at all times, and it seemed to follow a very regular timescale.
When in transit, I noticed a notification telling us that it could be delayed because of the storm, which we had been nervous about, but had expected. In spite of that, it was delivered to the recipient two days later with all contents intact and no reports of any damage to the parcel crate or contents.
We will definitely use Parcel Monkey again. Ive paid a fortune in the past at Christmas to deliver gifts, but Ill be using this service next time and saving myself a ton of cash!
Well done, PM! Keep up the good work!
SM
25/01/18 by SM
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