We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,735 reviews.
easy to use, very fast delivery.
25/01/24 by cbconrad
On time pleasant courier
25/01/24 by Ms Rosemary Scott
This was the second parcel booked via this method within a couple of weeks. The website was easy to use and offered plenty of extra insurance cover at sensible prices. Easy to print labels. Very satisfied and would use again.
25/01/24 by Elizabeth I.Dawson
Had a really poor experience with Evri so delighted that Parcel Monkey could offer an alternative
25/01/24 by Foley
No one gets back to you. Very disappointing with Parcel Monkey. I understand that DPD couldnt delivery at the time, however the parcel has been sent back to Parcel Monkey and our address is also on the package. No correspondence, no package, no refund. Silent monkey more like!!
25/01/24 by Richard
I booked a drop off. Saw my name was on the first line of the label. Went to cancel. Thought I was getting £9 back which I was going to question but thats how much they were charging to cancel it. On the cancel slip my name wasnt even shown on the first line. I had done it right they just stuck my name on the person it was being delivered to label. What a con. They made money doing nothing. another courier I have just checked was a £1 less. And they charge nothing to cancel.
25/01/24 by MI
The stuff was delivered on time
24/01/24 by Perpetua
As usual excellent service
24/01/24 by d
My order hasnt been collected on the scheduled day. We chatted with CS and they helped to reschedule it. However, I need to reprint my new order air waybill. Dpd is collected on-time the next day and arrives at the destination in two working days. But you couldnt track the status correctly in their system.
24/01/24 by Customer
Everything perfect.
24/01/24 by Sylwia Wiechowska
Easy to use / deliver on time its magnif
24/01/24 by Arif
I used parcel monkey website to get a parcel to Hong Kong. The process was as straightforward as it gets. However, the main reason for using a courier was to get tracking on the parcel. This was not working on the parcel monkey website. The reference numbers didnt work on courier site either. Luckily, I got confirmation (from recipient) that the parcel has now arrived.
24/01/24 by Wim
Collected on time very efficient
24/01/24 by Anthony Phillips
I experienced poor customer service with ParcelMonkey.co.uk as my claim was not taken seriously, and the process took an unreasonably long time. This has left me dissatisfied with their service. Ive bought a service from via (DPD) my package was returned all damaged and some of the item were lost and now Parcelmonkey dont care about my claim....
24/01/24 by Jose ズレムᄊム尺丂ノムズ Da Costa
Packet reached on time to the satisfaction of the receipiet
24/01/24 by VM
They picked up when i asked them to and the large item was delivered to the USA within 4 days. very impressed.
24/01/24 by anna bailey
Quick and easy.
24/01/24 by Customer
Good, quite easy, used first time no problems
24/01/24 by Dvillain
Smooth and streamlined process, easy to use and reasonable pricing
24/01/24 by Yashar
Nice easy website. Lots of help and good service.
24/01/24 by Mr Martin Eaton
Straightforward to use, recommend using them in conjunction with Parcel Force for family parcels to China.
24/01/24 by Nickatwalcote
Easy to use website,good prices and quick delivery via parcel force.
24/01/24 by Andy Ashford
The booking experience was fine, as always, but the courier, Evri, were not so good, they failed to collect the parcel, twice, on Thursday and Friday, eventually, I dropped the parcel on Saturday at my local pick up point, they did eventually come for the item on Monday. Lesson learned, I will choose a different carrier next time.
24/01/24 by Mark
It was a very quick and reasonably priced service. Parcel arrived sooner than expected Thank you
24/01/24 by Susan Kaye
Easy to follow instructions online.
Delivered to the USA quickly with no issues with documentation or customs.
24/01/24 by Customer
Everything from collection to delivery happened as described and with no fuss.
24/01/24 by John Thompson
First class service, reasonably priced, quick & reliable delivery.
24/01/24 by CAROL
Very easy to use. excellent service as I forgot to put a zip code in the address and the customer advisor called me there and then and clarified it for me.
Will highly recommend and use again.
Many thanks,
P
24/01/24 by preneet bart
Parcel Monkey was the perfect way to get gifts to the other side of the world. UPS service at Parcel Monkey prices. Win win!
24/01/24 by JenC
We should not have used Parcelforce as our chosen shipper
24/01/24 by PaulCustomer
Chose Parcel force in my experience very
reliable and delivered on time
Thank you
24/01/24 by Richard
Great easy to use site. Rates are excellent and i particularly like the address book section where all your previous addresses are kept. really handy when youre sending parcels to repeat customers on a regular basis
24/01/24 by Peter Lau
Easy to book in with a creditable delivery service which was much cheaper than going direct / took longer by a few days than the estimate but quicker than going direct - but then the package was going to a war zone so not surprised really / will certainly use again - maybe tracking numbers can be issued
23/01/24 by Bill Jackson
Just keep it up !
23/01/24 by Customer
The service was not what I paid for. The excuses from customer service inconsistent and no refund available. I will definitely never use again.
23/01/24 by Julia Pattison
Pay the extra for UPS
23/01/24 by SONER DOGAN
Parcel Monkey provide an easy to use service which has always been trouble free for me.
23/01/24 by Julian Clark
Parcel arrived as requested great job
23/01/24 by Adam Cotton
excellent service
23/01/24 by graham
Everything seemed fine … delivered on one piece and on time !!!
23/01/24 by Martin Street
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